Welcome desk agent vs guest relations representative

Differences between welcome desk agent and guest relations representative duties and responsibilities

Welcome desk agent example responsibilities.

• Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
• Register guest reservations into computer.
• Maintain the orderliness and cleanliness of POS and the kiosks.
• Verify credit limits and maintain guest profiles, including VIP status.
• Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.
• Prepare documents and PowerPoint presentations and disseminate information.

Guest relations representative example responsibilities.

• Manage Facebook and patient communication programs.
• Operate POS register system to ring guests' food and beverage purchases.
• Register patients into hospital systems and increase awareness of available programs.
• Stimulate inpatient hospital satisfaction through personal interaction, service, and rounding with patients.
• Book daily phone and in-person reservations; download all other reservations from GuestBridge reservations system.
• Operate POS register and complete transactions according to company procedures and policies and ensuring accuracy.
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