Welcome desk agent vs guest services agent

Differences between welcome desk agent and guest services agent duties and responsibilities

Welcome desk agent example responsibilities.

• Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
• Register guest reservations into computer.
• Maintain the orderliness and cleanliness of POS and the kiosks.
• Verify credit limits and maintain guest profiles, including VIP status.
• Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.
• Prepare documents and PowerPoint presentations and disseminate information.

Guest services agent example responsibilities.

• Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
• Assist customers with booking hotel rooms and handling on-site complaints about rooms, service or billing issues.
• Execute strong customer service by facilitating reservations, room amendments on an individual and corporate level, including agencies.
• Process special reservation requests in the LMS database.
• Maintain room booking lists and directly provide guests with the requested information concerning the facilities locations and surrounding area.
• Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling wake-up calls and supporting room service departments.
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