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Workforce management analyst vs program management analyst

The differences between workforce management analysts and program management analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a workforce management analyst and a program management analyst. Additionally, a program management analyst has an average salary of $79,266, which is higher than the $64,447 average annual salary of a workforce management analyst.

The top three skills for a workforce management analyst include call volume, powerpoint and schedule adherence. The most important skills for a program management analyst are program management, project management, and program operations.

Workforce management analyst vs program management analyst overview

Workforce Management AnalystProgram Management Analyst
Yearly salary$64,447$79,266
Hourly rate$30.98$38.11
Growth rate11%11%
Number of jobs127,151179,486
Job satisfaction--
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 65%
Average age4444
Years of experience44

What does a workforce management analyst do?

A workforce management analyst's role is to oversee the workforce in a company while developing better management strategies. Their responsibilities revolve around conducting research and analysis to identify employees' needs, detect vulnerabilities in human resources, monitor staff performance and attendance, address issues and concerns, ensure schedule compliance, and coordinate with different departments within the company. A workforce management analyst may also perform clerical tasks such as producing reports, creating presentations, and arranging schedules. Moreover, it is vital to ensure that all employees adhere to the company's policies and regulations.

What does a program management analyst do?

The job of a program management analyst involves optimizing business operations and analyzing organizational processes to increase productivity and maximize efficiency and profits. Program management analysts help track every company's schedule, budget, and delivery of goods and/or services. They prepare reports of the status of management projects. It is part of their job to determine business operations and opportunities. The analysts must develop skills in understanding long-term employer goals, management skills, and analytical skills.

Workforce management analyst vs program management analyst salary

Workforce management analysts and program management analysts have different pay scales, as shown below.

Workforce Management AnalystProgram Management Analyst
Average salary$64,447$79,266
Salary rangeBetween $43,000 And $95,000Between $55,000 And $113,000
Highest paying CityAlbany, NYSan Francisco, CA
Highest paying stateNew YorkNew York
Best paying companyMetaPayPal
Best paying industryFinanceTechnology

Differences between workforce management analyst and program management analyst education

There are a few differences between a workforce management analyst and a program management analyst in terms of educational background:

Workforce Management AnalystProgram Management Analyst
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 65%
Most common majorBusinessBusiness
Most common collegeNorthwestern UniversityNorthwestern University

Workforce management analyst vs program management analyst demographics

Here are the differences between workforce management analysts' and program management analysts' demographics:

Workforce Management AnalystProgram Management Analyst
Average age4444
Gender ratioMale, 54.2% Female, 45.8%Male, 41.7% Female, 58.3%
Race ratioBlack or African American, 8.4% Unknown, 4.5% Hispanic or Latino, 9.1% Asian, 10.1% White, 67.6% American Indian and Alaska Native, 0.2%Black or African American, 8.7% Unknown, 4.6% Hispanic or Latino, 9.3% Asian, 10.3% White, 66.9% American Indian and Alaska Native, 0.2%
LGBT Percentage12%12%

Differences between workforce management analyst and program management analyst duties and responsibilities

Workforce management analyst example responsibilities.

  • Manage and monitor agent performance using CMS to achieve optimal response for customer calls.
  • Direct daily departmental operations to ensure client metric requirements and internal SLA's are achieve.
  • Manage call center reports utilizing Avaya ACD, CMS, IEX and ensure accuracy and distribution compliance.
  • Manage forecasts and staffing coverage to ensure SLA's are met, attributing to awards receive based on performance.
  • Perform reviews of select teams and programs to determine whether VBA and federal policies and guidelines are effectively implement and manage.
  • Test IVR system to detect any issues, monitor real-time adherence and prepare and update various ACD reports for management.
  • Show more

Program management analyst example responsibilities.

  • Manage sustaining projects in Planview and manage projects to portfolio for group.
  • Manage all subcontractor forecasts for monthly cost accruals and reversals journal entry processing.
  • Investigate and manage accounting reconciliations or discrepancies, including auditing and verifying daily transactions with cash balances for correlations and accuracy.
  • Design, consolidate and load budget shells in Hyperion.
  • Assist in the preparation of the annual budget using Hyperion software.
  • Monitor and report (on-going) on business status of portfolio of products/ services.
  • Show more

Workforce management analyst vs program management analyst skills

Common workforce management analyst skills
  • Call Volume, 9%
  • PowerPoint, 7%
  • Schedule Adherence, 5%
  • Data Analysis, 5%
  • Strong Analytical, 5%
  • SQL, 4%
Common program management analyst skills
  • Program Management, 10%
  • Project Management, 10%
  • Program Operations, 10%
  • Management Practices, 9%
  • DOD, 6%
  • IRS, 5%

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