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The differences between account resolution analysts and account specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an account resolution analyst and an account specialist. Additionally, an account resolution analyst has an average salary of $44,937, which is higher than the $42,586 average annual salary of an account specialist.
The top three skills for an account resolution analyst include escalate, credit balances and customer accounts. The most important skills for an account specialist are customer service, patients, and account management.
An account resolution analyst is someone who investigates and determines delinquent accounts, locate and help customers resolve their outstanding balances. In service providers, the threat of delinquent accounts is high, especially with the fluctuating economy. For this reason, companies need an account resolution analyst to help the company collect delayed payments. The resolution analyst will also investigate the customer to know the main reason for the financial difficulty and inability to pay on time.
An account specialist is responsible for reaching out to customers or potential clients through calls, emails, and other forms of correspondence to secure sales and strengthen business relations. An account specialist may also perform other tasks such as arranging appointment schedules with clients, providing price quotes and responding to further inquiries, process orders, generating sales leads, and handling complaints and resolving issues. Furthermore, an account specialist may also be involved in developing strategies, finding new opportunities, producing and completing necessary documents, and preparing reports, all in adherence to the company's policies and regulations.
Account resolution analysts and account specialists have different pay scales, as shown below.
| Account Resolution Analyst | Account Specialist | |
| Average salary | $44,937 | $42,586 |
| Salary range | Between $31,000 And $64,000 | Between $28,000 And $62,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | Virginia |
| Best paying company | - | Microsoft |
| Best paying industry | - | Finance |
There are a few differences between an account resolution analyst and an account specialist in terms of educational background:
| Account Resolution Analyst | Account Specialist | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 54% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between account resolution analysts' and account specialists' demographics:
| Account Resolution Analyst | Account Specialist | |
| Average age | 46 | 46 |
| Gender ratio | Male, 34.4% Female, 65.6% | Male, 32.2% Female, 67.8% |
| Race ratio | Black or African American, 12.3% Unknown, 4.1% Hispanic or Latino, 14.9% Asian, 3.8% White, 64.4% American Indian and Alaska Native, 0.5% | Black or African American, 13.2% Unknown, 4.1% Hispanic or Latino, 17.8% Asian, 3.7% White, 60.8% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 8% | 8% |