Account resolution analyst vs collections, customer service

Differences between account resolution analyst and collections, customer service duties and responsibilities

Account resolution analyst example responsibilities.

• Manage daily credit card reconciliations and personally deliver regular cash deposits in a safe and professional manner.
• Initial task are the development of algorithms to identify overpayments of Medicaid claims.
• Evaluate, process, and paid out health insurance Medicaid claims with numerous providers.
• Complete ODAR retro-recovery appeals within a timely manner.
• Review and respond to physician appeals and correspondence.
• Escalate issues with internal business partners for quick resolution to ensure customer satisfaction to maintain health of portfolio against assign metrics.
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Collections, customer service example responsibilities.

• Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
• Provide excellent verbal, written, oral communication skills, attend ongoing training of collections and FDCPA regulations and guidelines.
• Provide excellent interpersonal, negotiation, and customer service skills via telephone.
• Research accounts to verify credits and debits make are accurately post against supporting documents showing timely reflect within the FDCPA guidelines.
• Prevent impending loss and increase profitability through negotiation and enforcement of schedule collection campaigns.
• Submit additional information request by insurance companies such as medical records, primary/secondary insurance explanation of benefits (EOB).
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