Account resolution analyst vs collections representative

The differences between account resolution analysts and collections representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an account resolution analyst and a collections representative. Additionally, an account resolution analyst has an average salary of $44,937, which is higher than the $34,015 average annual salary of a collections representative.

The top three skills for an account resolution analyst include escalate, credit balances and customer accounts. The most important skills for a collections representative are payment arrangements, customer service, and delinquent accounts.

Account resolution analyst vs collections representative overview

	Account Resolution Analyst	Collections Representative
Yearly salary	$44,937	$34,015
Hourly rate	$21.60	$16.35
Growth rate	-8%	-8%
Number of jobs	71,300	85,275
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 58%	High School Diploma, 33%
Average age	46	46
Years of experience	12	12

What does an account resolution analyst do?

An account resolution analyst is someone who investigates and determines delinquent accounts, locate and help customers resolve their outstanding balances. In service providers, the threat of delinquent accounts is high, especially with the fluctuating economy. For this reason, companies need an account resolution analyst to help the company collect delayed payments. The resolution analyst will also investigate the customer to know the main reason for the financial difficulty and inability to pay on time.

What does a collections representative do?

A Collections Representative's role is to collect payment for outstanding or overdue bills through phone calls, email, mail, or sometimes personal appointments. A Collections Representative is required to have a great deal of research and communication skills in order to reach out to people and explain how to settle their debts or even negotiate a payment term or plan. Collections Representatives must also make sure that these terms are honored and met, and create reports for the creditor regarding the delinquent accounts.

Account resolution analyst vs collections representative salary

Account resolution analysts and collections representatives have different pay scales, as shown below.

	Account Resolution Analyst	Collections Representative
Average salary	$44,937	$34,015
Salary range	Between $31,000 And $64,000	Between $26,000 And $42,000
Highest paying City	-	San Ramon, CA
Highest paying state	-	California
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between account resolution analyst and collections representative education

There are a few differences between an account resolution analyst and a collections representative in terms of educational background:

	Account Resolution Analyst	Collections Representative
Most common degree	Bachelor's Degree, 58%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Account resolution analyst vs collections representative demographics

Here are the differences between account resolution analysts' and collections representatives' demographics:

	Account Resolution Analyst	Collections Representative
Average age	46	46
Gender ratio	Male, 34.4% Female, 65.6%	Male, 30.6% Female, 69.4%
Race ratio	Black or African American, 12.3% Unknown, 4.1% Hispanic or Latino, 14.9% Asian, 3.8% White, 64.4% American Indian and Alaska Native, 0.5%	Black or African American, 12.2% Unknown, 3.9% Hispanic or Latino, 18.9% Asian, 3.4% White, 61.1% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between account resolution analyst and collections representative duties and responsibilities

Account resolution analyst example responsibilities.

Manage daily credit card reconciliations and personally deliver regular cash deposits in a safe and professional manner.
Initial task are the development of algorithms to identify overpayments of Medicaid claims.
Evaluate, process, and paid out health insurance Medicaid claims with numerous providers.
Complete ODAR retro-recovery appeals within a timely manner.
Review and respond to physician appeals and correspondence.
Escalate issues with internal business partners for quick resolution to ensure customer satisfaction to maintain health of portfolio against assign metrics.

Collections representative example responsibilities.

Protect A/R assets by managing a portfolio of accounts to maximize gainful sales and reduce debt losses.
Maintain effective communication and utilize negotiation skills with internal and external customers to effect collections while maintaining customer good will.
Submit all reconsideration and appeals if need.
Conduct periodic data cleaning of queues balances deny with deny appeals.
Resolve valid or authorize NSF charges due to decline credit cards or ACH transactions.
Collect and count inventories, reconcile purchases and scan UPC's and inputting price information.

Account resolution analyst vs collections representative skills

Common account resolution analyst skills

Escalate, 13%
Credit Balances, 8%
Customer Accounts, 7%
Customer Service, 6%
Medical Claims, 5%
A/R, 5%

Common collections representative skills

Payment Arrangements, 14%
Customer Service, 13%
Delinquent Accounts, 9%
Past Due Accounts, 6%
Customer Accounts, 4%
Debt Repayment, 4%

Account Resolution Analyst vs. similar jobs

Account Resolution Analyst related careers

Account Resolution Analyst related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Account Resolution Analyst
Account Resolution Analyst vs Collections Representative

Updated January 8, 2025

Browse office and administrative jobs