Account resolution analyst vs credit and collections analyst

The differences between account resolution analysts and credit and collections analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an account resolution analyst and a credit and collections analyst. Additionally, a credit and collections analyst has an average salary of $49,262, which is higher than the $44,937 average annual salary of an account resolution analyst.

The top three skills for an account resolution analyst include escalate, credit balances and customer accounts. The most important skills for a credit and collections analyst are customer service, credit limits, and past due accounts.

Account resolution analyst vs credit and collections analyst overview

	Account Resolution Analyst	Credit And Collections Analyst
Yearly salary	$44,937	$49,262
Hourly rate	$21.60	$23.68
Growth rate	-8%	-8%
Number of jobs	71,300	18,105
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 52%
Average age	46	46
Years of experience	12	12

What does an account resolution analyst do?

An account resolution analyst is someone who investigates and determines delinquent accounts, locate and help customers resolve their outstanding balances. In service providers, the threat of delinquent accounts is high, especially with the fluctuating economy. For this reason, companies need an account resolution analyst to help the company collect delayed payments. The resolution analyst will also investigate the customer to know the main reason for the financial difficulty and inability to pay on time.

What does a credit and collections analyst do?

A credit and collections analyst is responsible for evaluating clients' account statements and financial transactions, analyzing their credit scores, and creating payment plans for outstanding debts. Credit and collections analysts assist in handling account discrepancies and financial disputes, reaching out to financial institutions and clients to collect documents and necessary data for resolution processes. They also update the clients' information on the database, analyze the terms of service of contracts, and respond to the customers' inquiries and concerns regarding their account status.

Account resolution analyst vs credit and collections analyst salary

Account resolution analysts and credit and collections analysts have different pay scales, as shown below.

	Account Resolution Analyst	Credit And Collections Analyst
Average salary	$44,937	$49,262
Salary range	Between $31,000 And $64,000	Between $35,000 And $69,000
Highest paying City	-	Bridgewater, NJ
Highest paying state	-	Connecticut
Best paying company	-	Vishay
Best paying industry	-	Finance

Differences between account resolution analyst and credit and collections analyst education

There are a few differences between an account resolution analyst and a credit and collections analyst in terms of educational background:

	Account Resolution Analyst	Credit And Collections Analyst
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Account resolution analyst vs credit and collections analyst demographics

Here are the differences between account resolution analysts' and credit and collections analysts' demographics:

	Account Resolution Analyst	Credit And Collections Analyst
Average age	46	46
Gender ratio	Male, 34.4% Female, 65.6%	Male, 30.0% Female, 70.0%
Race ratio	Black or African American, 12.3% Unknown, 4.1% Hispanic or Latino, 14.9% Asian, 3.8% White, 64.4% American Indian and Alaska Native, 0.5%	Black or African American, 12.0% Unknown, 4.0% Hispanic or Latino, 20.5% Asian, 3.6% White, 59.4% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between account resolution analyst and credit and collections analyst duties and responsibilities

Account resolution analyst example responsibilities.

Manage daily credit card reconciliations and personally deliver regular cash deposits in a safe and professional manner.
Initial task are the development of algorithms to identify overpayments of Medicaid claims.
Evaluate, process, and paid out health insurance Medicaid claims with numerous providers.
Complete ODAR retro-recovery appeals within a timely manner.
Review and respond to physician appeals and correspondence.
Escalate issues with internal business partners for quick resolution to ensure customer satisfaction to maintain health of portfolio against assign metrics.

Credit and collections analyst example responsibilities.

Represent and lead the collections' team during executive management weekly conference calls providing updates on the delinquent A/R reports.
Identify and submit financial adjustments using SOX controls and GAAP accounting principles, increasing monthly AR collection.
Develop and maintain detailed spreadsheets on all UCC activity for the branch for tracking purposes and follow-up.
Establish the UCC filing template and liaise with agent bank to get UCC filing in due time.
Oversee the DSO level and negotiate account settlements, payment plans, and attend small claims court for small businesses.
Attend regular credit meetings with order management, sales, treasury, and revenue recognition groups to resolve business issues.

Account resolution analyst vs credit and collections analyst skills

Common account resolution analyst skills

Escalate, 13%
Credit Balances, 8%
Customer Accounts, 7%
Customer Service, 6%
Medical Claims, 5%
A/R, 5%

Common credit and collections analyst skills

Customer Service, 18%
Credit Limits, 5%
Past Due Accounts, 5%
Delinquent Accounts, 4%
Financial Statements, 4%
Credit Card Payments, 3%

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Account Resolution Analyst
Account Resolution Analyst vs Credit And Collections Analyst

Updated January 8, 2025

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