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The differences between analysts and client services analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become an analyst, becoming a client services analyst takes usually requires 1-2 years. Additionally, an analyst has an average salary of $73,007, which is higher than the $63,202 average annual salary of a client services analyst.
The top three skills for an analyst include customer service, troubleshoot and data analysis. The most important skills for a client services analyst are customer service, client service, and powerpoint.
| Analyst | Client Services Analyst | |
| Yearly salary | $73,007 | $63,202 |
| Hourly rate | $35.10 | $30.39 |
| Growth rate | 11% | 10% |
| Number of jobs | 253,138 | 97,374 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 71% |
| Average age | 44 | 42 |
| Years of experience | 4 | 2 |
Analysts are employees or individual contributors with a vast experience in a particular field that help the organization address challenges. They help the organization improve processes, policies, and other operations protocol by studying the current processes in place and determining the effectiveness of those processes. They also research industry trends and data to make sound inferences and recommendations on what the company should do to improve their numbers. Analysts recommend business solutions and often help the organization roll out these solutions. They ensure that the proposed action plans are effective and produce the desired results.
A client service analyst examines a customer service department's operation and gives directions on ways to enhance productivity and customer satisfaction levels. Customer service analysts can create strategies and techniques to improve the service department's effectiveness by using data, which includes customer satisfaction reports, complaint logs, and surveys. They are part of the customer service department, which can directly with customers helping to resolve issues and customer dissatisfaction. Their duties include gathering data and perform research, developing strategies, training employees in new processes and strategies.
Analysts and client services analysts have different pay scales, as shown below.
| Analyst | Client Services Analyst | |
| Average salary | $73,007 | $63,202 |
| Salary range | Between $53,000 And $99,000 | Between $41,000 And $96,000 |
| Highest paying City | Jersey City, NJ | Westport, CT |
| Highest paying state | New Jersey | Connecticut |
| Best paying company | The Citadel | Morgan Lewis |
| Best paying industry | Technology | Finance |
There are a few differences between an analyst and a client services analyst in terms of educational background:
| Analyst | Client Services Analyst | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 71% |
| Most common major | Business | Business |
| Most common college | Northwestern University | University of Pennsylvania |
Here are the differences between analysts' and client services analysts' demographics:
| Analyst | Client Services Analyst | |
| Average age | 44 | 42 |
| Gender ratio | Male, 52.4% Female, 47.6% | Male, 50.5% Female, 49.5% |
| Race ratio | Black or African American, 7.4% Unknown, 4.4% Hispanic or Latino, 8.5% Asian, 14.3% White, 65.2% American Indian and Alaska Native, 0.2% | Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 12% | 11% |