What are the duties of an account specialist?

Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents.

Completes enrollments by analyzing and auditing documents, tapes, and transmissions; researching and resolving processing problems.

Completes conversion mailings by coordinating requirements and developing plans.

Provides information by collecting, analyzing, and summarizing information and responding to requests.

Resolves complaints by investigating issues, composing responses, and referring non-standard complaints and potential lawsuits to legal or government affairs departments.

Maintains quality service by monitoring standards and advising supervisor of potential problems.

Prepares reports by collecting and analyzing information

Updates job knowledge by participating in educational opportunities.

Enhances department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments