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This question is about account specialist jobs.
What does an account service specialist do?
An account service specialist does work related to finding, creating, and maintaining customer accounts and serves as the primary point of contact between clients and organizations.
An account service specialist is expected to communicate regularly with clients, address their concerns, and keep track of transactions and payments. Account service specialists collaborate with several departments to manage client accounts, and they must multitask between several roles.
Account service specialists stay up-to-date with current and prospective company accounts, monitor client communication, respond to calls or emails, create company invoices, and record all client transactions.
They maintain records for client accounts, audit them regularly, and collaborate with various departments to better serve client needs, including accounting and marketing.
An account service specialist may be able to search for, pitch, and attain new client accounts and sell additional products and services to existing clients. In some cases, an account service specialist is responsible for understanding federal lending laws to provide instruction and enroll customers in a bank loan program.
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