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This question is about what a technical support technician does and technical support technician.
What is a technical technician?
A technical technician is an expert in the technical field. A technical technician understands how technology operates and is usually responsible for fixing problems as they arise.
A technical technician is the first point of contact for companies or clients experiencing technical issues that they need fixing. Technical technicians can work in-house as a division of a large company or can also be a third-party, which a company may outsource.
The majority of a technical technician's work is customer support, as their responsibility is to solve the clientele's issues efficiently so as to not delay business.
If you've ever had someone come to fix your internet or had to call a company to troubleshoot issues with your computer, you've likely spoken to a technical technician.
Besides customer service, technical technicians also create manuals and other documents to guide users through new hardware and software. A technical technician's purpose is to guide people through technology and solve any problems that may arise.
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