What is the duty of an operations manager?

Operations managers typically support operational leadership in various departments, from finance and IT to human resources and accounts payable. This may include supervising, hiring, and training employees, managing quality assurance programs, strategizing process improvements, and more.

Common day-to-day duties of an operations manager include:

• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution

• Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service

• Partner with cross-functional support teams in improving the proprietary tools and systems

• Work closely with legal and safety departments to make sure activities remain compliant

• Oversee materials and inventory management

• Conduct budget reviews and report cost plans to upper management

• Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization

• Develop, implement, and maintain quality assurance protocols

• Ensure operational activities remain on time and within a defined budget

• Track staffing requirements, hiring new employees as needed

• Oversee accounts payable and accounts receivable departments