What is the job of a customer service representative?

• Listening to customers' questions and concerns and providing answers or responses

• Providing information about products and services

• Taking orders, calculating charges, and processing billing or payments

• Reviewing or making changes to customer accounts

• Handling returns or complaints

• Recording details of customer contacts and actions taken

• Referring customers to supervisors or more experienced employees

Customer service representatives typically provide their services by phone, but some also interact with customers face to face, or by email, or live chat.

Essentially, customer service representatives handle the entire cycle of customer complaints and inquiries to ensure excellent customer satisfaction.