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This question is about technical support technician.
What should I study to become a technical support technician?
You should study computer science to become a technical support technician. To become a technical support technician, most companies require you to have a bachelor's degree in computer science or some sort of related field.
Some jobs may only require an associate's degree or on-the-job experience, so it isn't impossible to find work with a minimal degree or even just a GED.
Since a large portion of the technical support technician role is customer service rather than technological knowledge, someone who has a mind for technology and great communication skills can easily handle a job as a level one help desk agent without needing a degree in computer science.
It will be easier to find work with a degree, though, and you will likely be paid higher due to your education and experience.
Having customer service experience can be very helpful when becoming a technical support technician, as you will be inherently handling people with technical problems who are likely frustrated due to the delay.
A degree in computer science won't be enough to carry you in a technical support position; communication ability is a must.
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