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The differences between associate technical analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an associate technical analyst, becoming a support analyst takes usually requires 1-2 years. Additionally, a support analyst has an average salary of $75,989, which is higher than the $73,616 average annual salary of an associate technical analyst.
The top three skills for an associate technical analyst include java, business processes and data analysis. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Associate Technical Analyst | Support Analyst | |
| Yearly salary | $73,616 | $75,989 |
| Hourly rate | $35.39 | $36.53 |
| Growth rate | 9% | 10% |
| Number of jobs | 132,558 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 62% |
| Average age | 43 | 42 |
| Years of experience | 6 | 2 |
An Associate Technical Analyst works at a company's information technology department where they are in charge of performing support tasks to accomplish project goals. They usually work under the directives of a senior technical analyst. Their responsibilities often include conducting research and analyses, reviewing technical reports, gathering and analyzing data from different departments, and developing strategies to optimize operations. In some companies, they are responsible for communicating with clients to answer inquiries, troubleshoot issues, and promptly and professionally resolve problems, ensuring client satisfaction.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Associate technical analysts and support analysts have different pay scales, as shown below.
| Associate Technical Analyst | Support Analyst | |
| Average salary | $73,616 | $75,989 |
| Salary range | Between $50,000 And $107,000 | Between $50,000 And $114,000 |
| Highest paying City | Burke, VA | Jersey City, NJ |
| Highest paying state | Virginia | New Jersey |
| Best paying company | Meta | The Citadel |
| Best paying industry | Finance | Finance |
There are a few differences between an associate technical analyst and a support analyst in terms of educational background:
| Associate Technical Analyst | Support Analyst | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between associate technical analysts' and support analysts' demographics:
| Associate Technical Analyst | Support Analyst | |
| Average age | 43 | 42 |
| Gender ratio | Male, 65.6% Female, 34.4% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 10.2% Unknown, 5.0% Hispanic or Latino, 10.9% Asian, 14.6% White, 59.1% American Indian and Alaska Native, 0.2% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 8% | 11% |