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The differences between associate technical analysts and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an associate technical analyst, becoming a technical support specialist takes usually requires 1-2 years. Additionally, an associate technical analyst has an average salary of $73,616, which is higher than the $48,667 average annual salary of a technical support specialist.
The top three skills for an associate technical analyst include java, business processes and data analysis. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Associate Technical Analyst | Technical Support Specialist | |
| Yearly salary | $73,616 | $48,667 |
| Hourly rate | $35.39 | $23.40 |
| Growth rate | 9% | 10% |
| Number of jobs | 132,558 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 50% |
| Average age | 43 | 42 |
| Years of experience | 6 | 2 |
An Associate Technical Analyst works at a company's information technology department where they are in charge of performing support tasks to accomplish project goals. They usually work under the directives of a senior technical analyst. Their responsibilities often include conducting research and analyses, reviewing technical reports, gathering and analyzing data from different departments, and developing strategies to optimize operations. In some companies, they are responsible for communicating with clients to answer inquiries, troubleshoot issues, and promptly and professionally resolve problems, ensuring client satisfaction.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Associate technical analysts and technical support specialists have different pay scales, as shown below.
| Associate Technical Analyst | Technical Support Specialist | |
| Average salary | $73,616 | $48,667 |
| Salary range | Between $50,000 And $107,000 | Between $30,000 And $76,000 |
| Highest paying City | Burke, VA | San Francisco, CA |
| Highest paying state | Virginia | New Jersey |
| Best paying company | Meta | Meta |
| Best paying industry | Finance | Finance |
There are a few differences between an associate technical analyst and a technical support specialist in terms of educational background:
| Associate Technical Analyst | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between associate technical analysts' and technical support specialists' demographics:
| Associate Technical Analyst | Technical Support Specialist | |
| Average age | 43 | 42 |
| Gender ratio | Male, 65.6% Female, 34.4% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 10.2% Unknown, 5.0% Hispanic or Latino, 10.9% Asian, 14.6% White, 59.1% American Indian and Alaska Native, 0.2% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 8% | 11% |