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Billing specialist jobs in Knoxville, TN - 90 jobs

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  • Reimbursement Specialist

    Helen Ross McNabb Center 3.7company rating

    Billing specialist job in Knoxville, TN

    Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work...make the decision to work where you are valued! Join the McNabb Center Team as the Reimbursement Specialist program today! The Reimbursement Specialist JOB SUMMARY The purpose of the Reimbursement Insurance Verification Specialist is to obtain and verify a client's commercial insurance coverage and to ensure procedures are covered by an individual's insurance. Specialist will be responsible for entering data in an accurate manner and updating client benefit information in the organization's billing system and verifying that existing information is accurate. The Specialist will perform a variety of auditing and resolution-centered activities, answering pertinent questions about coverage to internal and external sources, identifying insurance errors, and recommending solutions. Will be required to work regular office hours at the designated facility. This is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change s, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This does not constitute a written or implied contract of employment. JOB DESCRIPTION Employees in this job complete and oversee a variety of professional assignments to evaluate, review, enter, monitor, and update client insurance and billing information. JOB DUTIES NOTE: The job duties listed are typical duties of the work performed. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned to every duty. Analyzes designated eligibility reports on a daily basis. Communicates with and advises Insurance Verification Team Leader of all questions problems related to insurance verification. Adheres to all policies and procedures related to compliance with all federal and state billing regulations. Communicates with billing representatives regarding any insurance issues that may arise. Maintains a positive and professional attitude. Reads all emails and responds accordingly in a timely manner. Listens to all voicemails and respond accordingly in a timely manner. Works with members of various teams and/or departments on identifying process improvements. Possess flexibility to work overtime as dictated by department/organization needs. Assists in determining proper courses of action for resolution to insurance issues. Possesses problem-solving skills to research and resolve discrepancies, denials, appeals, collections. Possesses strong ability to think outside the box. Has the ability to work in a high stress/demanding environment. Performs additional duties as requested by Team Leads or Management Team. JOB QUALIFICATIONS Advance use of computer system, software, Excel, Outlook and Microsoft (word processing and spreadsheet application). Knowledge of Centricity is a strong plus. Knowledge of insurance guidelines including HMO/PPO, Commercial, Medicare, Medicare Advantage, TN Care's, Medicaid and Private Pay. Ability to work well in a team environment and alone. Being able to triage priorities, delegate tasks if needed, handle conflict in a reasonable fashion and analyze and resolve claims issues and related problems. Strong written and verbal communication skills. Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Knowledge of the center's Policies and Procedures. Ability to maintain records and prepare reports and correspondence related to the position. Ability to work directly with upper leadership regarding claims issues and resolutions. Possesses effective communication skills for phone contacts with insurance payers to resolve issues and to communicate effectively with others. JOB EXPECTATION All employees must be clean and well-groomed. Styles dictated by religion and ethnicity aren't restricted. Business casual dress code required. Employees can use their phones during breaks or at lunch hour. Employee must observe and be respectful of co-workers and should never use obscene, discriminatory, offensive, prejudicial or defamatory language in any way. The use of cameras on cell phones during work time is prohibited to protect the privacy of the clients as well as fellow employees, unless permission is granted by fellow employees or managers. Employees are permitted two 15-minute breaks and one hour lunch. Employees must work the agreed upon work schedule. Enter hours worked daily. Request leave in advance to your supervisor for approval. COMPENSATION: Starting salary for this position is approximately $18.98 /hr based on relevant experience and education. Schedule: Monday - Friday 8am - 5pm Travel: N/A Equipment/Technology: Basic computer skills are required for email, timekeeping, scanning, and fax machine. Advance use of computer system, software, Excel, Outlook and Microsoft (word processing and spreadsheet application). QUALIFICATIONS - Reimbursement Specialist Education: High school diploma or equivalent required. Experience / Knowledge: Extensive knowledge of insurance in relation to proper billing, follow-up and verification duties. Location: Knoxville, Tennessee Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. PI968da201298a-37***********6
    $19 hourly 4d ago
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  • Rapid Access Coordinator

    Adecco Us, Inc. 4.3company rating

    Billing specialist job in Knoxville, TN

    Adecco Healthcare & Life Sciences is hiring a **Rapid Access Coordinator** in **Knoxville, TN** ! This role is in person / onsite. Please review the details below and apply with an updated resume. Type** : Temp to hire **Schedule** : Part time - 24 hours per week - shift times (7:00AM-7:00PM) **Pay** : $18.00 to $20.00 per hour based on experience **Responsibilities of the Rapid Access Coordinator** : + Coordinates and facilitates appropriate patient transfer and consult requests from referring facilities in accordance with established clinical guidelines and protocols and EMTALA within established timeframes. + Coordinates and facilitates appropriate direct patient admissions from physician offices and ambulatory outpatient centers in a timely manner. + Coordinates and schedules tele-medicine consults for emergency departments and inpatient facilities. + Utilizes effective and professional communication to act as liaison on behalf of the patient between physicians, hospital staff, and referring facilities. + Obtains and documents accurate patient clinical information relevant to transfers or direct admissions and clearly communicates information to accepting physicians. + Demonstrates the ability to triage and prioritize patient acuity utilizing critical thinking skills, clinical decision making and acquired knowledge to assist in assessing situations and facilitating patient flow through the continuum of care. + Obtains verbal admission order from the provider for patient type/status (inpatient, observation, etc.) and appropriate level of care (critical care, telemetry, medical, etc.) Enters order into eCare. + Obtains accurate patient demographic information from referring facilities and physician offices to perform patient quick registration. + Immediately requests bed placement for patients and communicates bed numbers back to referring facilities or physician offices. In the event of delays in bed assignment, perform patient status checks and coordinate placement. In event of urgent placement involves the ED physician and/or Clinical or System AOC. + Monitors and communicates daily system bed status across the organization. Maintains an up-to-date and accurate profile of bed capacity across all facilities, including the number of patients holding for a bed in the emergency departments, surgery and other patient holding areas. Elevates capacity issues to System Clinical AOCs, hospital CAOs and CNOs. + Immediately elevates transfer acceptance issues to the appropriate level of system and facility leadership + Schedules appointments for Outreach Link for emergency department patients who need follow-up treatment and/or resources for mental health or substance misuse. + Coordinates air transportation when needed. + Follows appropriate hand-off protocols at shift change including giving full patient report, completing all patient transfer documentation and patient status orders, and logging off the telephone + In the event of an unexpected telephone downtime and/or power outage, opens an urgent ticket with the Help Desk to implement Crisis Link and WiFi phones and immediately initiates proper downtime action steps. + Completes all necessary training and refers to facility acceptance guidelines and protocols to coordinate transfers and admissions. Attests quarterly to a review of all guidelines and protocols. Checks emails on a routine basis to stay up to date on process changes that need to be implemented immediately. Maintains an awareness of all services and capabilities. + Completes appropriate patient follow-up and manages expectations related to transfer requests in a timely manner (i.e., follow-up when additional testing requested by accepting physician, needed data for stroke/neurology transfers, when physicians request a patient be transported immediately, etc.) + Demonstrates proficiency in working with the Patient Checklist, Flowboard, eCare, eCare Schedule Book, STAR and other office-oriented systems as needed. + Completes necessary reports and assignments during call downtime. + Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested. + Performs other duties as assigned. **Qualifications** **of the Rapid Access Coordinator** : + High School Diploma / GED + Licensed as an EMT, Paramedic, or LPN in the state of TN + Two years of experience in a health-related field **Why work for Adecco?** + Weekly Pay + 401(k) Plan + Skills Training + Excellent medical, dental, and vision benefits **Pay Details:** $18.00 to $20.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ********************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $18-20 hourly 1d ago
  • Patient Financial Advocate

    Firstsource 4.0company rating

    Billing specialist job in Sevierville, TN

    FULL Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within! Hours: M- F 10:00am - 6:30pm and healthcare setting, up to date immunizations are required. We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry. At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives. Dealing with healthcare challenges is hard enough but the added burden of not knowing how much that care will cost or having a means to pay for it often creates additional stress and anxiety. It's times like these when our teams are there to help guide these patients and their families through the complex eligibility and payment process. At Firstsource Solutions USA, LLC., we take the burden away from the patient and their family allowing them to focus on their health when they need to most. Afterwards, we work with patients to identify insurance eligibility, help them navigate their financial responsibilities and introduce ways to achieve financial well-being through payment arrangement options. Our Firstsource Solutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of relief and joy of the patients. Join our team and make a difference! The Patient Financial Advocate is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress. Essential Duties and Responsibilities: Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day. Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. Initiate the application process bedside when possible. Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance. Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress. Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient. Records all patient information on the designated in-house screening sheet. Document the results of the screening in the onsite tracking tool and hospital computer system. Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay. Reviews system for available information for each outpatient account identified as self-pay. Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face. Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool. Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs. Other Duties as assigned or required by client contract Additional Duties and Responsibilities: Maintain a positive working relationship with the hospital staff of all levels and departments. Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.) Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.). Keep an accurate log of accounts referred each day. Meet specified goals and objectives as assigned by management on a regular basis. Maintain confidentiality of account information at all times. Maintain a neat and orderly workstation. Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. Maintain awareness of and actively participate in the Corporate Compliance Program. Educational/Vocational/Previous Experience Recommendations: High School Diploma or equivalent required. 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred. Previous customer service experience preferred. Must have basic computer skills. Working Conditions: Must be able to walk, sit, and stand for extended periods of time. Dress code and other policies may be different at each healthcare facility. Working on holidays or odd hours may be required at times. Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off. We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law. #INDSOL
    $30k-38k yearly est. 5d ago
  • Patient Access Specialist, Patient Access- Emergency, Blount, FT, Nights

    Prisma Health 4.6company rating

    Billing specialist job in Maryville, TN

    Inspire health. Serve with compassion. Be the difference. Receives and interviews patients to collect and verify pertinent demographic and financial data. Verifies insurance and initiates pre-authorization process when required. Collects required payments or makes necessary financial arrangements. Performs all assigned duties in a courteous and professional manner. May perform business office functions. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference. Interviews patient or other source (in accordance with HIPAA Guidelines) to secure information relative to financial status, demographic data and employment information. Enters accurate information into computer database, accesses Sovera to ensure the most recent insurance card is on file, and scans documents according to departmental guidelines. Follows up for incomplete and missing information. Verifies insurance coverage/benefits utilizing online eligibility or by telephone inquiry to the employer and/or third-party payor. Information obtained through insurance verification must always be documented in the system. Assigns appropriate insurance plan from the third-party database; ensures insurance priorities are correct based on third-party requirements/ COB. Initiates pre-certification process as required according to Departmental Guidelines; obtains signed waiver for cases where pre-certification is required but not yet obtained. Obtains necessary signatures and other information on appropriate forms and documents as required including, but not limited to, Consent Form, Liability Assignment, and Waiver Letter. Receives payments and issues receipts, actively working toward collection goals. Maintains cash funds/verification logs and makes daily deposits according to departmental policies and procedures. Prepares and distributes appropriate reports, documents, and patient identification items as required. This includes, but is not limited to, Privacy Notice, Patient Rights and Responsibilities, Patient Rights in Healthcare Decisions Brochure, Medicare Booklet, schedules, productivity logs, monthly collection reports, patient armbands, patient valuables, etc. Communicates to patients their estimated financialresponsibility.Requests payment prior to or at the time of service. Refers patients who may need extended terms to the Medical Services Payment Program and patients needing financial assistance to appropriate program. Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director, or executive. Minimum Requirements Education - High School diploma or equivalent OR post-high school diploma/highest degree earned Experience - Two (2) years of Admissions, Billing, Collections, Insurance and/or Customer Service In Lieu Of NA Required Certifications, Registrations, Licenses NA Knowledge, Skills and Abilities Basic computer skills (word processing, spreadsheets, database, data entry) Knowledge of office equipment (fax/copier) Mathematical skills Registration and scheduling experience- Preferred Familiarity with medical terminology- Preferred Work Shift Day (United States of America) Location Blount Memorial Hospital Facility 7001 Corporate Department 70019272 Patient Access-Blount Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
    $24k-30k yearly est. 2d ago
  • Account Representative - Uncapped Commission

    Total Quality Logistics, Inc. 4.0company rating

    Billing specialist job in Knoxville, TN

    Country USA State Tennessee City Knoxville Descriptions & requirements About the role: The Account Representative role at TQL is an opportunity to build a career with a logistics industry leader that offers an award-winning culture and high earning potential with uncapped commission. More than just an entry level sales role, you will be responsible for supporting and working with an established sales team to identify areas of opportunity with their customers to drive revenue. No experience necessary; you will start your career in an accelerated training program to learn the logistics industry. Once training is complete, you focus on growing new and existing business by presenting TQL customers with our transportation services and handling freight issues 24/7/365. What's in it for you: * $40,000 minimum annual salary * Uncapped commission opportunity * Want to know what the top 20% earn? Ask your recruiter Who we're looking for: * You compete daily in a fast-paced, high-energy environment * You're self-motivated, set ambitious goals and work relentlessly to achieve them * You're coachable, but also independent and assertive in solving problems * You're eager to develop complex logistics solutions while delivering great customer service * College degree preferred, but not required * Military veterans encouraged to apply What you'll do: * Communicate with the sales team and customers as the subject matter expert to build and maintain relationships * Manage projects from start to finish while overseeing daily shipments and resolve issues to ensure pickups and deliveries are on time * Work with the sales team to provide and negotiate competitive pricing * Input, update and manage shipment information in our state-of-the-art systems * Collaborate with the support team to guarantee each shipment is serviced properly * Assist with billing and accounting responsibilities as needed What you need: * Elite work ethic, 100% in-office, expected to go above and beyond * Extreme sense of urgency to efficiently juggle dynamic operations * Strong communication skills with ability to handle conflict * Solution-focused mindset and exceptional customer service * Ability to work with the latest technologies Why TQL: * Certified Great Place to Work with 800+ lifetime workplace award wins * Outstanding career growth potential with a structured leadership track * Comprehensive benefits package * Health, dental and vision coverage * 401(k) with company match * Perks including employee discounts, financial wellness planning, tuition reimbursement and more Where you'll be: 800 S. Gay Street, Knoxville, Tennessee 37929 Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered. About Us Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big. Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. If you are unable to apply online due to a disability, contact recruiting at ****************** *
    $40k yearly 60d+ ago
  • Client Billing Specialist

    PYA P C

    Billing specialist job in Knoxville, TN

    Job Description PYA is seeking a Client Billing Specialist to join its high-performing and privately-owned firm with a dynamic culture and a strong national reputation. This individual will be a part of the PYA Finance Team. Responsibilities Support Project Managers by facilitating the billing cycle and ensuring timely billing as well as accurate processing and documentation Prepare monthly reports and process requests for specific reports Investigate and resolve client inquiries via phone or email Assist the Finance team with various duties as assigned, including account reconciliations Requirements 2+ years of billing experience in a fast-paced environment Prior customer service experience is a plus Intermediate Microsoft Excel knowledge required along with a working knowledge of Microsoft Office Suite Salesforce experience is a plus Detail-oriented individual with the ability to exercise initiative, judgment, and take ownership when dealing with support tasks Demonstrated ability to establish priorities and meet deadlines when faced with multiple/competing tasks Polished professionalism including a positive attitude combined with excellent oral/written communication skills Position Type Full-time: Monday - Friday, 8:00 a.m. to 5:00 p.m. Overtime will be required as needed and during peak times About PYA PYA , a leading professional services firm, serves clients across the United States with expertise in consulting, accounting, compliance, and business strategy. With offices in Knoxville, Atlanta, Tampa, Charlotte, Nashville, and Kansas City, PYA is committed to helping clients achieve their goals through innovative solutions and unparalleled service. Learn more about The PYA Way . Why Join PYA Be part of a dynamic and collaborative team that values innovation and excellence Work with industry leaders who are committed to professional growth and client success Competitive compensation, comprehensive benefits, and opportunities for career advancement
    $27k-35k yearly est. 1d ago
  • Billing Specialist

    Guardian Pharmacy 4.4company rating

    Billing specialist job in Knoxville, TN

    Knoxville, Tennessee, United States of America Extraordinary Care. Extraordinary Careers. With one of the nation's largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. East Tennessee Pharmacy Services, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Knoxville, Tennessee. Why East Tennessee Pharmacy Services? We're reimagining medication management and transforming care. Who We Are and What We're About: Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you. Schedule: Rotating shifts (7-4, 8-5, 9-6) and rotating holiday and weekend coverage Responsible for processing customer bills and insurance claims in an accurate and timely manner. This includes assisting with all daily and month-end billing functions, procedures and reporting. Provides excellent customer service to patients, caregivers, medical providers and insurance carriers. ATTRIBUTES REQUIRED: Work Ethic/Integrity - must possess intrinsic drive to excel coupled with values in line with company philosophy Relational - ability to build relationships with business unit management and become “trusted advisor.” Strategy and Planning - ability to think ahead, plan and manage time efficiently. Problem Solving - ability to analyze causes and solve problems at functional level. Team Oriented - ability to work effectively and collaboratively with all team members. ESSENTIAL JOB FUNCTIONS (include the following): Research and establish patient eligibility coverage with insurance providers including private individuals and/or government entities. Reverify benefit coverage criteria as needed for claims follow up. Accurately enters and/or updates patient/insurance information into billing system. Maintain and continually audit patient files and corresponding documentation necessary to defend third party audits and ensure payer and company compliance. Accurately enter patient information into the pharmacy system. Provide assistance and timely response to all billing customer inquiries via phone or electronic communications. Research and resolve patient billing issues regarding insurance eligibility, coverage, and related benefits. Provide guidance and support to resident or responsible party by running Medicare plan comparisons during open enrollment and special enrollment periods. Proactively review patient profiles, drug regimens and insurance coverage to evaluate options to save resident money. Responsible for completion of daily census, admit, discharge, and room changes for the facilities assigned. Process patient payments, returns, and credits. Transmit individual credit card payments as needed. May pursue payment from delinquent accounts and make payment arrangements. Research, identify and organize requested audit documentation in timely manner. Perform prescription claims adjudication including communication with insurance companies regarding rejected claims, eligibility, prior authorizations or other issues as needed. Make corrections as needed and rebill claims as necessary. Develop knowledge and understanding in pharmacy facility billing requirements (Medicare, Medicaid, Prescription Drug Plans (PDPs) and Third-Party Insurances) Develop proficiency in the utilization of pharmacy information systems to meet operational needs and regulatory requirements. This includes using pharmacy systems to process prior authorizations, resolve rejections, produce various reports as necessary, and complete billing functions. Rotate through other departments to gain working/functional knowledge of other department workflows. Follow all applicable government regulations including HIPAA. Work as a collaborative team member to meet the service goals of the pharmacy. Other essential functions and duties may be assigned as needed. EDUCATION AND/OR CERTIFICATIONS: High School Diploma or GED required. Pharmacy Technician license/certification/registration per state requirements; National Certification preferred (PTCB) may be required (pharmacy specific). SKILLS AND QUALIFICATIONS: 1+ years of related experience Advanced computer skills; pharmacy information system experience preferred. Ability to work independently and deliver to deadlines. Great attention to detail and accuracy Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines Quality minded; motivated to seek out errors and inquire about inaccuracies. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the job. The noise level in the work environment is usually low to moderate. Due to the collaborative nature of the business and the need to service customers, the employee must be able to interact effectively with others in an office environment, manage conflict, and handle stressful situations and deadlines. Requires desk work in office environment. Ability to work flexible hours. What We Offer: Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.” Compensation & Financial Competitive pay 401(k) with company match Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only) Medical, Dental and Vision Health Savings Accounts and Flexible Spending Accounts Company-paid Basic Life and Accidental Death & Dismemberment Company-paid Long-Term Disability and optional Short-Term Disability Voluntary Employee and Dependent Life, Accident and Critical Illness Dependent Care Flexible Spending Accounts Wellbeing Employee Assistance Program (EAP) Guardian Angels (Employee assistance fund) Time Off Paid holidays and sick days Generous vacation benefits based on years of service The Guardian Difference Our clients require pharmacy services that aren't “cookie cutter.” That's why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients' needs. Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location. Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today's dynamic business environment. At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce. Join us to discover what your best work truly looks like.
    $29k-38k yearly est. Auto-Apply 56d ago
  • Patient Financial Advocate -Billing Experience Required

    University Physicians' Association, Inc. 3.4company rating

    Billing specialist job in Knoxville, TN

    University Physicians' Association is seeking a professional, qualified candidate with good working knowledge and experience with medical billing. This position is on a small team who serve as Patient Financial Advocates in the University of Tennessee Cancer Institute. This position requires medical billing experience, critical thinking skills, financial problem solving, and ability to multitask. Candidate will oversee claims submissions, follow up, and communication with Rev Cycle team as needed. In addition to secondary billing, the candidate assists patients over the phone to answer billing questions related to their treatment. Compassion and empathy are a must as we work to lift the financial hardships that come with a cancer diagnosis. Responsibilities: Data collection and reporting of all billing components of the program Secondary claim submissions, follow up, and reporting Position schedule: Full time Monday-Friday 8a-4:30p, in person position Full benefit package available, including PTO, Sick Leave, Medical, Dental, Vision, STD/LTD, Life Insurance, 401k with company match and immediate vesting, Critical Illness, and more! Requirements 2+ years of medical billing experience Current working knowledge of commercial and Medicare insurance Advanced knowledge of Excel Critical thinking and financial problem-solving skills Works in conjunction with all members of Oncology, medical staff and administration to provide comprehensive quality care to the patient to overcome financial barriers to care.
    $31k-39k yearly est. 21d ago
  • MH Bilingual Account Representative

    Firstbank 4.6company rating

    Billing specialist job in Knoxville, TN

    Description Hours:Monday - Thursday 11:00am - 8:00pmFriday 8:30pm - 5:30pmSummary: The MH Bilingual Account Representative works in our Specialty Lending Group/Manufactured Housing Servicing Department to deliver prompt, accurate, courteous customer service via phone, fax, mail, or email. The Bilingual Account Rep handles existing customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Essential Duties and Responsibilities: Communicate with customers whose accounts are in collections to support payment resolution Provide clear, empathetic, and professional support for billing inquiries and complaints Handle a high volume of inbound and outbound calls (approximately 80-140 daily) Document all customer interactions, including contact details, inquiry type, and resolution De-escalate challenging situations with patience and problem-solving skills Support onboarding and training of new team members Meet monthly performance goals and service benchmarks Collaborate with other departments to assist with customer translation needs Ensure compliance with internal policies and external regulations Perform additional duties as assigned to support team success Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High School Diploma or GED equivalent Previous collections or customer service experience a plus Skills and Abilities Bilingual in Spanish required Strong communication skills-written, verbal, and reading comprehension Proficient in Microsoft Office (Excel, Word, Outlook) Solid mathematical and analytical abilities Accurate typing and data entry skills Ability to demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information. Respectful demeanor toward other associates and managers that promotes a positive and professional work environment. FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.
    $30k-35k yearly est. Auto-Apply 60d+ ago
  • Bilingual Account Representative

    Vanderbilt Mortgage 4.2company rating

    Billing specialist job in Maryville, TN

    At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we've been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people-which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential. POSITION TITLE: Bilingual Account Representative (Non - LO - Servicing) JOB STATUS: Full Time/Hourly DEPARTMENT: Loan Servicing REPORTS TO: Team Lead TRAVEL REQUIRED: As Needed WORK SCHEDULE: Hybrid - 4 days in-office, 1 day remote after training PAY: The expected base pay range for this position is from $22.43 to $23.93 plus additional bonus opportunity resulting in an expected total annual compensation of $46,000 to $60,000. Top performers have the potential to earn between $50,000 and $60,000 annually. The annual compensation range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs. Secured training bonus which will be paid in 4 installments of $550 a month for the first 4 months of hire. JOB SUMMARY: The Account Representative resolves customer delinquency through negotiation and problem-solving, while strictly adhering to and demonstrating knowledge of company, state, and federal guidelines. This role reports to the Team Lead and achieves success by educating customers on the importance of paying in a timely manner, providing excellent customer service, and recognizing and determining suitability of assistance options for our customers when applicable, using various tools and negotiation techniques. JOB FUNCTIONS: Account Management Performs account reviews and audits of severely delinquent accounts for proper action and resolution with the monthly goal of resolving the specified number of past due accounts. Performs an average of 100 outbound calls daily to collect on past due mortgage payments, resolve delinquency, identify loss mitigation opportunities, and address customer concerns. Services a portfolio of 1,700-2,000 accounts, by assisting borrowers with mortgage-related questions and inquiries. Assists customers with inquiries relating to escrow, insurance claims, VMF online portal offerings, loan documents, etc. in a patient and customer focused manner. Performs outbound email communication with customers. Handles timelines and actions specific to Consumer Lending loans. Achieves log-in time requirements and assists other departments (customer service, legal) as needed with phone coverage. Analyzes Debt and income information to set-up and review payment plans. Documents mortgage collections system with all activities and communications. Administrative Tasks Orders and reviews home occupancy inspections. Ensures timely sending and processing of Loss Mitigation Paperwork and Document Requests (utilizes mail, email, and DocuSign). Inputs and documents customer complaints, escalating to leadership when required. Reviews accounts for legal and repossession input by creating summaries and sending them to supervisor for approval, requests value opinions as required for legal actions. Attends various meetings and trainings, such as team and department meetings, coaching and call quality meetings, monthly training, and other meetings as required. Other duties as assigned This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned. QUALIFICATIONS: Education: High School diploma or equivalent required. Experience: 0-1 year experience. Must be fluent in both English and Spanish. Previous experience in a Collections, Call Center or Loan Servicing environment a plus. Basic computer skills with ability to type at least 25 wpm. Working knowledge of the View/AS400 system. Great attention to detail and organizational skills. Ability to communicate effectively and efficiently via phone, email, and person to person. Capability of gathering facts accurately, analyzing causes, evaluate alternate solutions, and arrive at sound conclusions on action to be taken. Ability to manage multiple initiatives and/or conflicting responsibilities. Goal oriented, self-motivated personality with the capacity to meet and exceed assigned goals. Ability to effectively collaborate and work in a team environment. Willingness to learn, strong work ethic and work across many teams and business units. Great attention to detail, organizational skills, and time management. PHYSICAL DEMANDS: Must be able to remain in a stationary position 75% of the time. Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer. Will be communicating via phone, Teams, and Zoom. Must be able to exchange accurate information at all times. Must be able to identify and assess account status and determine appropriate process. Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment. BENEFITS: Medical and Dental Plan with Prescription Coverage and Vision. Competitive benefits including 401(K) includes 100% company match of the first 4%. Paid time off days (PTO), maternity/paternity leave, and holidays. Community involvement including Volunteer Paid Time Off (VTO). Tuition Assistance for your first degree Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant. Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being. Collaborative and energetic work environment. Professional development and promotional opportunities. Competitive bonus programs. Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Privacy Policy Business Unit - Vanderbilt Mortgage
    $50k-60k yearly Auto-Apply 14d ago
  • Accounts Receivable Specialist

    Fesco 4.6company rating

    Billing specialist job in Knoxville, TN

    Description Accounts Receivable Specialist Please note: This is a full-time, in person position located at our Knoxville office - 2315 Sycamore Drive. Knoxville, TN 37921 Hours are Mon-Fri 8 AM - 5 PM Pay: $23-25/hour Overview The Accounts Receivable Specialist works closely with a portfolio of business-to-business customers to manage the full accounts receivable process. This role ensures timely payment within terms, follows up on past-due accounts, conducts research and reconciliations, resolves billing issues, and secures payment on open invoices-while building and maintaining strong customer relationships.Essential Responsibilities Build and maintain strong relationships with customers throughout the Accounts Receivable process. Engage with customers via outbound phone calls and email to collect payments owed while preserving positive customer relationships. Achieve Accounts Receivable KPIs, including daily call volume goals and accounts receivable percentages over 60 days. Identify, negotiate, and secure approved payment arrangements on past-due balances. Perform account reconciliations as needed to ensure accounting records are accurate and aligned. Monitor changes in customer payment patterns and recommend accounts for credit evaluation when necessary. Partner with internal stakeholders to align on appropriate payment strategies for past-due accounts and to drive cash flow and future revenue. Drive innovative solutions for delinquent accounts when standard Accounts Receivable procedures are unsuccessful. Review orders on hold and coordinate release once payment requirements are met. Maintain strong internal and external communication to follow up on required information needed to obtain payment. Other duties as assigned QualificationsTo successfully perform this job, an individual must be able to perform each essential job duty and other assigned duties that may be assigned in the course of work and business. 2+ years of experience as a Credit Analyst, Accounts Receivable Specialist, or related field. Experience handling a high-volume, small-dollar portfolio with outbound call and collection goals. Must be self-motivated, customer-centric, and highly organized. Experience reconciling AR accounts is a plus. Ability to function effectively both independently and as a member of a team. Self-motivated, goal-oriented, with a proven ability to learn quickly and work effectively in a fast-paced work environment. Experience with Global Edge or other ERP software is a plus. Must be at least 18 years old. Completion of a satisfactory background check and drug screen Benefits of Joining Our Team Medical & Dental Insurance Coverage Optional Short Term Disability Coverage Long-Term Disability Coverage, plus optional Life and Vision Insurance Paid time off for Vacations and Holidays 401 (k) Retirement Plan with Company match Competitive starting hourly rate About FESCO FESCO is the premier provider of equipment service for the food service industry. With more than 30 years of dedicated service, we know food service inside and out. Our vision is to be the most reliable source of service management solutions for the food service industry. Let us know if you want to be part of our team! To learn more, please visit us at: *************************** FESCO welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status. FESCO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. FESCO is a division of Unlimited Service Group “All Unique All United.”
    $23-25 hourly Auto-Apply 10d ago
  • Title/Billing Clerk

    Ole Ben Franklin Motors

    Billing specialist job in Oak Ridge, TN

    Ole Ben Franklin Mitsubishi is hiring for a Title/Billing Clerk in our business office located in Oak Ridge, TN. The Title/Billing Clerk processes car deals, verifies costs, and prepares legal transfer of documents for the DMV. Essential Duties & Responsibilities: • Prepare tax and title documents. • Submit all legal transfer documents to the DMV. • Receive and process paperwork from the F&I department. • Prepare payoff checks for new vehicles and trade-ins. • Post vehicle sales and purchases. • Input inventory control information. • Prepare trade-in vehicle jackets. • Ensure that name and address filed are updated on an ongoing basis. Onsite training will be provided along with, competitive pay, benefits, and a company matched 401k. We are a high volume dealership and all applicants should be highly organized, detail oriented, and have the ability to multi-task. Highly driven, team-oriented individuals encouraged to apply.
    $27k-35k yearly est. Auto-Apply 60d+ ago
  • Accounts Receivable Specialist

    Unlimited Service Group 4.3company rating

    Billing specialist job in Knoxville, TN

    Please note: This is a full-time, in person position located at our Knoxville office - 2315 Sycamore Drive. Knoxville, TN 37921 Hours are Mon-Fri 8 AM - 5 PM Pay: $23-25/hour The Accounts Receivable Specialist works closely with a portfolio of business-to-business customers to manage the full accounts receivable process. This role ensures timely payment within terms, follows up on past-due accounts, conducts research and reconciliations, resolves billing issues, and secures payment on open invoices-while building and maintaining strong customer relationships. Essential Responsibilities * Build and maintain strong relationships with customers throughout the Accounts Receivable process. * Engage with customers via outbound phone calls and email to collect payments owed while preserving positive customer relationships. * Achieve Accounts Receivable KPIs, including daily call volume goals and accounts receivable percentages over 60 days. * Identify, negotiate, and secure approved payment arrangements on past-due balances. * Perform account reconciliations as needed to ensure accounting records are accurate and aligned. * Monitor changes in customer payment patterns and recommend accounts for credit evaluation when necessary. * Partner with internal stakeholders to align on appropriate payment strategies for past-due accounts and to drive cash flow and future revenue. * Drive innovative solutions for delinquent accounts when standard Accounts Receivable procedures are unsuccessful. * Review orders on hold and coordinate release once payment requirements are met. * Maintain strong internal and external communication to follow up on required information needed to obtain payment. * Other duties as assigned Qualifications To successfully perform this job, an individual must be able to perform each essential job duty and other assigned duties that may be assigned in the course of work and business. * 2+ years of experience as a Credit Analyst, Accounts Receivable Specialist, or related field. * Experience handling a high-volume, small-dollar portfolio with outbound call and collection goals. * Must be self-motivated, customer-centric, and highly organized. * Experience reconciling AR accounts is a plus. * Ability to function effectively both independently and as a member of a team. * Self-motivated, goal-oriented, with a proven ability to learn quickly and work effectively in a fast-paced work environment. * Experience with Global Edge or other ERP software is a plus. * Must be at least 18 years old. * Completion of a satisfactory background check and drug screen Benefits of Joining Our Team * Medical & Dental Insurance Coverage * Optional Short Term Disability Coverage * Long-Term Disability Coverage, plus optional Life and Vision Insurance * Paid time off for Vacations and Holidays * 401 (k) Retirement Plan with Company match * Competitive starting hourly rate About FESCO FESCO is the premier provider of equipment service for the food service industry. With more than 30 years of dedicated service, we know food service inside and out. Our vision is to be the most reliable source of service management solutions for the food service industry. Let us know if you want to be part of our team! To learn more, please visit us at: *************************** FESCO welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status. FESCO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. FESCO is a division of Unlimited Service Group "All Unique All United."
    $23-25 hourly Auto-Apply 10d ago
  • Accounts Receivable Specialist

    Acts Fleet Maintenance

    Billing specialist job in Knoxville, TN

    Are you looking for a long-term career with a stable, growing organization that values its people? Join a well-established company that has proudly served its customers since 1989. We continue to grow by investing in our employees, our processes, and the quality of service we deliver.What We Offer Positive, fast-paced, and collaborative work environment Ongoing training and professional development opportunities Competitive compensation Comprehensive benefits package, including: Medical, dental, and vision insurance Life insurance 401(k) with company match Paid vacation and paid holidays About Us We are the South's leading preventative fleet maintenance company, focused on reducing costly repairs through proactive maintenance solutions. Our mission is to keep our clients' vehicles safe, reliable, and on the road.Position Overview The Accounts Receivable Specialist plays a vital role in maintaining accurate financial records and supporting the integrity of our accounts receivable processes. This role is ideal for a detail-oriented professional who enjoys data analysis, problem-solving, and contributing to continuous improvement initiatives.Key Responsibilities Oversee, verify, and reconcile accounts receivable transactions Process and record customer payments and deposits accurately and timely Monitor cash flow and prepare related reports Assist with month-end close activities Manage customer accounts to ensure accuracy and compliance Prepare and distribute monthly financial reports Research, resolve, and correct discrepancies Provide excellent customer service when communicating account-related matters Identify and recommend process improvements to increase efficiency and reduce costs Perform additional duties and special projects as assigned Qualifications 7-10 years of experience in accounting or financial roles Strong understanding of accounting entries, processes, and financial reporting In-depth knowledge of Generally Accepted Accounting Principles (GAAP) Hands-on experience with accounting software systems Proficiency in Microsoft Office Suite Strong analytical, numerical, and problem-solving skills Ability to manage multiple priorities and meet deadlines Exceptional attention to detail and accuracy Bachelor's degree in Accounting or Finance (required) Work Location & Schedule On-site position at our Fountain City office Core business hours: Monday through Friday
    $30k-39k yearly est. Auto-Apply 5d ago
  • Billing Analyst II

    Cherokee Indian Hospital Authority

    Billing specialist job in Cherokee, NC

    Primary Function The incumbent performs highly technical and specialized functions for the Cherokee Indian Hospital Authority. The employee reviews and analyzes diagnostic and procedural information that determines Medicare, Medicaid and private insurance payments. The primary function of this position is to analyze the ICD-10-CM, CPT and HCPCS coding for reimbursement. The Revenue Cycle Office functions are a primary source for data and information used in health care today, and promotes provider/patient continuity, accurate database information, and the ability to optimize reimbursement. The Revenue Cycle Management office functions also ensure compliance with established guidelines, third party reimbursement policies, US Government regulations and accreditation guidelines. Job Duties and Responsibilities Quantitative analysis - Performs a comprehensive analysis of the record to assure the presence of all component parts such as patient and record identification, signatures and dates where required, and other necessary data in the presence of all reports which appear to be indicated by the nature of the treatment rendered. Qualitative analysis - Analyzes the record for documentation consistency and adequacy. Ensures that all diagnoses accurately reflect the care and treatment rendered. Reviews the records for compliance with established third-party reimbursement agencies and special screening criteria. The incumbent analyzes the coding of ICD-10-CM/CPT/HCPCS codes to diagnosis and procedure for documented information. Assures the final diagnosis and operative procedures as stated by coding are valid and complete for billing. Operate RPMS peripheral equipment (CRT and printer) for the purpose of key-entering data for the process of updating of changing health summaries for patient information files and of exporting said data. Responsible for the accurate and timely preparation and submission of claims to third party payers, intermediaries, and responsible parties according to established hospital policy and procedures. Maintenance and control of unbilled claims for an assigned section of the patient receivables. Works claims in a timely manner and maintain supporting documentation. Does research for clarification of alternate resources and making the necessary correction to the patient chart for future billing. Analyzes system generated reports daily/weekly to identify claims that are ready for billing. Notify Medical Coders of missing information needed for medical necessity where applicable. Responsible for the follow-up process on claims that have not paid (rejected, suspended, denied) for an assigned section of the patient receivables, which includes mailing statements, filing appeals, making phone calls to the responsible party or insurance company, corresponding with our collections agency, performing error corrections, etc. according to hospital policy and procedures. Be able to identify patients that may have other health insurance for billing sequence. Know the different reasons on how a patient is eligible for Medicare to ensure the accurate Medicare Secondary Payer (MSP) code is used in billing for reimbursement. Review and analyze payment negotiation requests from insurance companies and advise on policy of accepting the discount request. Obtain final approval from the Revenue Cycle Manager as to an agreement on a discount. Must, be detailed oriented and have great organizational and time management skills. Perform all duties according to established procedures and tribal policy. It is imperative to keep up to date with changes in insurance guidelines, procedures and reporting to assure maximum reimbursement. Expected to be professional and present as a role model to co-workers and the organization. Offer suggestions to enhance the Revenue Cycle Management office functions. Possess analytical and problem-solving abilities. Performs other duties assigned. Education /Experience RHIA, RHIT, CPC, CPB, CCS, CCS-P or NCICS certification is preferred and is required within two years from date of hire. A minimal of two years' billing/coding experience within a healthcare facility is required. Enroll in continuing education courses to maintain certification is required. Twelve to Eighteen months would be required to become proficient in most phases of the job. Must possess a valid North Carolina driver's license. Job Knowledge Advance knowledge of medical terminology, abbreviations, techniques and surgical procedures; anatomy and physiology; major disease processes; pharmacology; and the metric system to identify specific clinical findings, to support existing diagnosis, or substantiate listing additional diagnosis in the medical record. Advance knowledge of medical codes involving selections of most accurate code using the ICD-10-CM, CPT, HCPCS, and the official coding guidelines and for billing of third-party resources. Interpret and resolve problems based on information derived from system monitoring reports and the UB04, HCFA-1500, ADA2006 billing forms submitted to third party payer. Advance knowledge of official coding conventions and rules established by the American Medical Association (AMA), and the Center for Medicare and Medicaid Services (CMS) for assignment of diagnostic and procedural codes. Knowledge of and ability to apply the Alternate Resource regulations: P.L. 94-437, Title IV of Indian Health Care Improvement Act, Indian Health Service Policy and Regulations on Alternate Resources, CFR 42-36.21 (A) and 23 (F), and P.L 99-272, Federal Medical Care Cost Recovery Act. Thorough knowledge of ICD-9-CM, ICD-10-CM, CPT, HCPCS coding terms. Must, have good math skills and effective communication skills. Must, be knowledgeable of the fiscal requirements, policies, and procedures of federal, state, and tribal programs. Requires knowledge of the business use of computer hardware and software to ensure the effectiveness and quality of the processing and presentation of data. Requires skill in the use of a wide variety of office equipment including computer, typewriter, calculator, facsimile, copy machine, and other office equipment as required. Must be able to follow instructions and work independently. Complexity of Duties Duties are highly complex, varied, require planning and coordinating several activities at one time, and demand the use of critical thinking, problem solving skills and analysis of data and circumstances to develop appropriate actions. Subject to frequent interruptions, in person and by phone, which require varied response. Contact with Others Internal contacts occur on a regular basis with departmental personnel. External contacts include clients, families, health professionals, and general tribal population, as well as other tribal entities. Purpose for contacts is for the exchange of information requires tact, courtesy, and professional decorum. Contacts include agencies both federal and state including Indian Health Service, Medicaid, Medicare, and other private insurance companies, attorneys, auditors, and clearing house contractor. Requires the ability to organize work and deal effectively with the public and federal, state, and tribal agencies. Consistently demonstrates superior customer service skills to patients/customers by displaying Spotlight on Success I CARE behaviors and skills. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service. Confidential Data Has access to all departmental files, memos, financial records and medical records, which are confidential. Must, adhere to all tribal, IHS, and CIHA confidentiality policies and procedures, as well as the Privacy Act of 1974 and the HIPAA regulations, in the performance of duties. Mental /Visual /Physical Concentration varies depending on the tasks. High levels of mental concentration are required. Must handle multiple tasks simultaneously and is subject to frequent interruptions. Physical effort requires sitting and reaching with hands and arms. Manual dexterity, visual acuity, and the ability to speak and hear are required. Environment Work is performed in normal business office environment, with occasional travel required. Supervision Received Work under the general direction of the Billing Analyst Supervisor. Has latitude for the exercise of initiatives, discretion, and independent judgment within the Cherokee Indian Hospital Authority. Responsibility for Accuracy Review of work and subsequent procedures would detect most significant errors of job functions. However, errors that are more serious could result in inefficient operations and loss of revenue and audit non-compliance. Because information in the medical record is the basis for reimbursement as well as clinical decision-making, coding entries must be complete and accurate. The amount of reimbursement depends on the correct coding of diagnoses and procedures and appropriate DRG/APC assignment. The work has a direct effect on medical record keeping and a direct impact on the accuracy, documentation, timeliness, reliability, and acceptability of information in the medical record services. Work has considerable impact on the accreditation status of the hospital, quality of patient care, reliability of research data, compliance and the maximization of Third-Party reimbursement. Customer Service Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA's guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.
    $37k-56k yearly est. Auto-Apply 40d ago
  • Collections Representative (TN)

    Revcycle Careers

    Billing specialist job in Knoxville, TN

    Job DescriptionDescription: Please note - while this position is fully remote, candidates must be residents of Wisconsin, Kansas, Georgia, Oklahoma, Florida, Arkansas, Tennessee, Utah, or Idaho to be considered. Are you driven by results and motivated by uncapped earning potential? Join our growing collections team, where your skill, persistence and professionalism can directly translate into unlimited income! This role offers a unique opportunity to build a rewarding career in debt collection while helping consumers resolve outstanding balances with dignity and respect. What to expect as a Collections Representative: While we currently focus on medical collections, we will soon be expanding into other financial services. In this position you will contact consumers with past due balances and help them find a resolution. Individuals who are successful in this role are reliable and accustomed to a set schedule. They enjoy speaking with many people throughout the day. They are great listeners and empathetic while negotiating an acceptable payment arrangement for both parties. Compensation Overview: Start: You will start with an hourly rate of $20 in a virtual training class led by experts in the field. You will learn the basics of technology, required laws and standards, call negotiations. 6 Months: By this time, collectors are expected to perform at a minimum quality and collected fees level. You will transition to $17/hr which allows you to earn performance-based bonuses in addition to the wage. This will position you well to increase your income, while still having a safety net. The combination of a lower hourly rate plus bonus puts you in a position where you should be earning in excess of your starting rate. Full Commission: Once you have mastered your role as a collector, you may elect to go on full commission. This allows the company to pay you the maximum amount of compensation for your quality work (KPIs) and collected fees. This is the compensation plan of choice for the top collectors, capable of earning near six figures and with NO CAP to their income! Work from your home or in our Marshfield, WI office. A private office space is required. Monday through Friday (8AM-5PM CST / 9AM-6PM ET) full time schedule. If collectors elect to move to a commission plan, the schedule changes to include two nights (8AM-7PM CST/9AM-8PM ET) per week in exchange for every other Friday off. Please note that alternate schedules including evenings until 9:00 PM CST and Saturdays may become available to elect as routine or variations to normal schedule for 2026. Paid Medical insurance includes personalized assistance to select from any qualified options in the marketplace. This enables you to select a plan which is most likely to enable you keeping coverage for things most important to you (i.e., Dr., clinic, meds). Additional options for Dental/Vision, paid short-term disability and life insurance benefits. Generous PTO (3 weeks per year) plus holiday pay and make-up time benefits begin within month three of employment 401K Company shares profits through an annual discretionary bonus which employees can have in full or deposit (some or all) into their 401k. Exclusive employee discount program through Access Perks, providing a variety of discounts at local and national retailers, food, entertainment, travel, and more! The company provides required equipment Requirements: Previously demonstrated experience working with customers to successfully resolve challenging situations is required. Highly developed, professional communication skill suitable for conflict resolution is required. Ability to self-manage in a remote office when working from home is a must as is attendance when scheduled. No absences are allowed during training. Remote employees must have a private workspace and fast, reliable internet which meets speed test and other standards as confirmed through the selection process and ongoing during employment. Experience in medical or other bill collection is welcomed, but not required. If you are an experienced collector, we look forward to sharing with you how similar performance in our environment would be compensated and rewarded. RevCycle is an Equal Opportunity Employer and does not discriminate based on any legally protected classification.
    $17-20 hourly 24d ago
  • Experienced Patient Account Representative

    Rural Medical Services 3.9company rating

    Billing specialist job in Newport, TN

    Full-time Description We are seeking a responsible, self-starter, detail-oriented, experienced Patient Accounts Representative to join our healthcare team. We are a Federally Qualified Health Center. The ideal candidate will have a strong background in clinical billing, coding, and collections and have a knowledge of FQHCs. This position plays a crucial role in ensuring accurate billing and reimbursement processes within the health center. Duties: Review and process medical, behavioral health, and dental claims Ensure accuracy of patient billing and accounts Follow up on outstanding accounts Communicate with patients regarding billing inquiries and payment options Utilize coding systems such as ICD-9, ICD-10 for accurate billing Maintain confidentiality of patient information Collaborate with Revenue Cycle Manager and clinical staff to resolve billing issues If you are a dedicated professional with a background in clinical billing and a passion for providing exceptional patient care, we encourage you to apply for the Patient Accounts Representative position. Benefits: 401(k) Dental insurance Disability insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Requirements Skills: Proficiency in clinical coding and terminology Knowledge of collection procedures Familiarity with coding systems like ICD-9, ICD-10 Strong attention to detail and accuracy in data entry Excellent communication and customer service skills Ability to multitask Education Required: Must be a high school graduate or possess high school equivalency. License/Certifications Required: CPC highly desirable. Experience Required: One year of experience in a clinical office working with insurance claims processing is preferred. Experience working with a Federally Qualified Health Center is preferred. Other: Must work with the knowledge that information he/she may come into contact with is confidential and must not be repeated outside of clinic setting. Job Type: Full-time Pay: From $16.25 per hour Expected hours: 40 per week Schedule: 8 hour shift Day shift Monday to Friday Experience: ICD-10: 1 year (Preferred) Ability to Relocate: Newport, TN 37821: Relocate before starting work (Required) Work Location: In person Salary Description 16.25 per hour
    $16.3 hourly 60d+ ago
  • Access Coordinator

    Cherokee Health Systems 4.3company rating

    Billing specialist job in Newport, TN

    Access Coordinator Monday to Friday 8:00am - 5:00pm (no weekends, nights, or major holidays) Full-time, 40/hour per week Pay starts at $15 an hour with increases available based on performance. Locations available: Morristown and Newport, TN, In-Person Who we are: River Valley Health is a comprehensive Federally Qualified Health Center caring for over 70,000 patients across 13 counties in Tennessee. We provide integrated primary medical, behavioral, dental, optometry, and clinical pharmacy services through our nationally recognized integrated model of care. We are committed to serving our mission to care for all, regardless of ability to pay, through innovation, excellence, and teamwork. Key Responsibilities: Responsible for processing incoming calls to ensure patient access to healthcare services. Register new patients, schedule appointments, and facilitate communication between patients and healthcare providers. Provide information to patients about the required documentation, pre-appointment instructions, and any special preparations. Answer questions regarding access to care, insurance coverage, and medical services. Qualifications: High school diploma or equivalent. Proficient computer skills. Experience in similar roles preferred but not required. Bilingual candidates are strongly encouraged to apply. Why join us: Be part of a nonprofit organization focused on community health that values your work/life balance. Work with a dedicated team of professionals. Enjoy a comprehensive benefits package, including competitive PTO package. Equal Opportunity Employer. Job description subject to change.
    $15 hourly Auto-Apply 60d+ ago
  • Delivery Collection Specialist

    Impact RTO Holdings

    Billing specialist job in Clinton, TN

    Delivery/Collection Specialist Build your future with Impact RTO! We are the largest Rent A Center franchise with room for growth and yet a family feel! This is an entry-level position with a focus on advancement and training for future management positions! Oh, and we are hiring immediately! We are looking for people like you to add to the success of our company. Between our tight-knit professional environment, training opportunities, and competitive benefits, you will not only grow your career but invest in an incredible future for yourself and your family. Things you can look forward to here at Rent a Center $15.00 - $17.50 an hour Monthly profit-sharing bonus potential We want fast trackers with a Path to Promotion to Management Being recognized for performance by teammates and Management on our Rewards Platform - with the ability to redeem prizes (gift cards, swag, etc.) Our coworkers also enjoy a total rewards package that pays for performance and includes: 5-day workweek with every Sunday off Paid sick, personal, vacation and holidays Employee purchase plan 401(k) Retirement Savings Plan A comprehensive benefits package that includes medical, dental, vision insurances, plus company paid life and AD&D insurance, critical illness and accident coverage, short term, and long-term disability. As a Delivery/Collection Specialist, you would be responsible for: Making daily deliveries of furniture to customers including loading and unloading of items, set-up, and installation of items. Safe operation and cleanliness/organization of the company vehicle Protecting product with blankets and straps Maintain accurate records of customer account activity, including current and past due accounts; communicate in person or via phone/text to promote timely payments Collect customer payments and meet daily/weekly collection standards Building and staging inventory. Regular lifting of heavy items 25+ pounds Refurbishing merchandise Assist with store sales functions Other duties as needed in the store and assigned by store manager Qualifications Must be at least 18 years of age High school diploma or GED Friendly with great communication skills Excellent customer service skills Valid state driver's license and good driving record for a minimum of 1 year Must be able to lift and move (push/pull) heavy items and merchandise as needed Must pass a background check, drug screening, and motor vehicle records check
    $15-17.5 hourly 3d ago
  • Title/Billing Clerk

    Ole Ben Franklin Motors

    Billing specialist job in Oak Ridge, TN

    Job Description Ole Ben Franklin Mitsubishi is hiring for a Title/Billing Clerk in our business office located in Oak Ridge, TN. The Title/Billing Clerk processes car deals, verifies costs, and prepares legal transfer of documents for the DMV. Essential Duties & Responsibilities: • Prepare tax and title documents. • Submit all legal transfer documents to the DMV. • Receive and process paperwork from the F&I department. • Prepare payoff checks for new vehicles and trade-ins. • Post vehicle sales and purchases. • Input inventory control information. • Prepare trade-in vehicle jackets. • Ensure that name and address filed are updated on an ongoing basis. Onsite training will be provided along with, competitive pay, benefits, and a company matched 401k. We are a high volume dealership and all applicants should be highly organized, detail oriented, and have the ability to multi-task. Highly driven, team-oriented individuals encouraged to apply. Powered by JazzHR NwZjtZW1Q3
    $27k-35k yearly est. 30d ago

Learn more about billing specialist jobs

How much does a billing specialist earn in Knoxville, TN?

The average billing specialist in Knoxville, TN earns between $24,000 and $40,000 annually. This compares to the national average billing specialist range of $27,000 to $45,000.

Average billing specialist salary in Knoxville, TN

$31,000

What are the biggest employers of Billing Specialists in Knoxville, TN?

The biggest employers of Billing Specialists in Knoxville, TN are:
  1. Guardian Pharmacy
  2. NHC
  3. PYA P C
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