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The differences between claims resolution specialists and center specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a claims resolution specialist and a center specialist. Additionally, a claims resolution specialist has an average salary of $38,432, which is higher than the $33,648 average annual salary of a center specialist.
The top three skills for a claims resolution specialist include patients, medical terminology and insurance claims. The most important skills for a center specialist are patients, customer service, and necessary paperwork.
| Claims Resolution Specialist | Center Specialist | |
| Yearly salary | $38,432 | $33,648 |
| Hourly rate | $18.48 | $16.18 |
| Growth rate | -4% | -4% |
| Number of jobs | 55,413 | 226,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 47% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Claims resolution specialists are in charge of outstanding claims follow-ups, submitting appeals, and corresponding to work claims. To be good at this job, they find different techniques to resolve outstanding patient claims. When performing their duties, these specialists make sure that they work with professionalism and high detail quality. They should be comfortable with navigating computerized claims and various platforms while assisting their clients over the phone. These types of specialists also always maintain the confidentiality of their members' data.
A call center specialist is an individual who interacts with customers over the phone to ensure smooth transactions and answer customer queries. Call center specialists provide customer service through the phone and handle complaints under the company's guidance and with professionalism and courtesy. They must verify the information for incoming orders and enter them into the database with accuracy. Call center specialists should maintain the call center database and must regularly update the contact log. They must also report malfunctioning equipment and software to their supervisors.
Claims resolution specialists and center specialists have different pay scales, as shown below.
| Claims Resolution Specialist | Center Specialist | |
| Average salary | $38,432 | $33,648 |
| Salary range | Between $30,000 And $47,000 | Between $24,000 And $46,000 |
| Highest paying City | - | Boston, MA |
| Highest paying state | - | New Hampshire |
| Best paying company | - | BP America Inc |
| Best paying industry | - | Finance |
There are a few differences between a claims resolution specialist and a center specialist in terms of educational background:
| Claims Resolution Specialist | Center Specialist | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 47% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between claims resolution specialists' and center specialists' demographics:
| Claims Resolution Specialist | Center Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 26.0% Female, 74.0% | Male, 46.4% Female, 53.6% |
| Race ratio | Black or African American, 11.4% Unknown, 5.1% Hispanic or Latino, 20.6% Asian, 6.2% White, 56.0% American Indian and Alaska Native, 0.6% | Black or African American, 11.4% Unknown, 5.2% Hispanic or Latino, 20.0% Asian, 7.1% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |