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The differences between claims resolution specialists and client relations specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a claims resolution specialist and a client relations specialist. Additionally, a client relations specialist has an average salary of $39,902, which is higher than the $38,432 average annual salary of a claims resolution specialist.
The top three skills for a claims resolution specialist include patients, medical terminology and insurance claims. The most important skills for a client relations specialist are client relations, customer service, and data entry.
| Claims Resolution Specialist | Client Relations Specialist | |
| Yearly salary | $38,432 | $39,902 |
| Hourly rate | $18.48 | $19.18 |
| Growth rate | -4% | -4% |
| Number of jobs | 55,413 | 200,766 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 64% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Claims resolution specialists are in charge of outstanding claims follow-ups, submitting appeals, and corresponding to work claims. To be good at this job, they find different techniques to resolve outstanding patient claims. When performing their duties, these specialists make sure that they work with professionalism and high detail quality. They should be comfortable with navigating computerized claims and various platforms while assisting their clients over the phone. These types of specialists also always maintain the confidentiality of their members' data.
A client relations specialist is primarily in charge of building positive relationships with clients by providing optimal services. Although the extent of their responsibilities depends on their company of employment, it typically includes handling customer calls and correspondence, offering products or services, discussing promotions or product specifications, answering inquiries, arranging appointments, resolving issues and concerns, and processing payments or refunds. Moreover, a client relations specialist conducts market research and analysis to identify the current trends and practices, aiming for client satisfaction.
Claims resolution specialists and client relations specialists have different pay scales, as shown below.
| Claims Resolution Specialist | Client Relations Specialist | |
| Average salary | $38,432 | $39,902 |
| Salary range | Between $30,000 And $47,000 | Between $27,000 And $58,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | New Jersey |
| Best paying company | - | McKinsey & Company Inc |
| Best paying industry | - | Real Estate |
There are a few differences between a claims resolution specialist and a client relations specialist in terms of educational background:
| Claims Resolution Specialist | Client Relations Specialist | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 64% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between claims resolution specialists' and client relations specialists' demographics:
| Claims Resolution Specialist | Client Relations Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 26.0% Female, 74.0% | Male, 30.3% Female, 69.7% |
| Race ratio | Black or African American, 11.4% Unknown, 5.1% Hispanic or Latino, 20.6% Asian, 6.2% White, 56.0% American Indian and Alaska Native, 0.6% | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 20.3% Asian, 6.5% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |