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The differences between claims resolution specialists and customer relations specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a claims resolution specialist and a customer relations specialist. Additionally, a claims resolution specialist has an average salary of $38,432, which is higher than the $37,827 average annual salary of a customer relations specialist.
The top three skills for a claims resolution specialist include patients, medical terminology and insurance claims. The most important skills for a customer relations specialist are customer relations, data entry, and work ethic.
| Claims Resolution Specialist | Customer Relations Specialist | |
| Yearly salary | $38,432 | $37,827 |
| Hourly rate | $18.48 | $18.19 |
| Growth rate | -4% | -4% |
| Number of jobs | 55,413 | 215,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 52% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Claims resolution specialists are in charge of outstanding claims follow-ups, submitting appeals, and corresponding to work claims. To be good at this job, they find different techniques to resolve outstanding patient claims. When performing their duties, these specialists make sure that they work with professionalism and high detail quality. They should be comfortable with navigating computerized claims and various platforms while assisting their clients over the phone. These types of specialists also always maintain the confidentiality of their members' data.
A customer relations specialist is responsible for providing high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company's goods and services. Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely. They may also sell new products and services to the clients, demonstrating features and usability, processing orders, and confirming delivery details. A customer relations specialist must have excellent communication and organizational skills to ensure customer satisfaction and maintain healthy business relationships with the customers.
Claims resolution specialists and customer relations specialists have different pay scales, as shown below.
| Claims Resolution Specialist | Customer Relations Specialist | |
| Average salary | $38,432 | $37,827 |
| Salary range | Between $30,000 And $47,000 | Between $27,000 And $52,000 |
| Highest paying City | - | Columbia, MD |
| Highest paying state | - | Massachusetts |
| Best paying company | - | Deloitte |
| Best paying industry | - | Automotive |
There are a few differences between a claims resolution specialist and a customer relations specialist in terms of educational background:
| Claims Resolution Specialist | Customer Relations Specialist | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between claims resolution specialists' and customer relations specialists' demographics:
| Claims Resolution Specialist | Customer Relations Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 26.0% Female, 74.0% | Male, 31.8% Female, 68.2% |
| Race ratio | Black or African American, 11.4% Unknown, 5.1% Hispanic or Latino, 20.6% Asian, 6.2% White, 56.0% American Indian and Alaska Native, 0.6% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.5% Asian, 7.5% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |