Claims resolution specialist vs customer retention specialist

The differences between claims resolution specialists and customer retention specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a claims resolution specialist and a customer retention specialist. Additionally, a claims resolution specialist has an average salary of $38,432, which is higher than the $33,422 average annual salary of a customer retention specialist.

The top three skills for a claims resolution specialist include patients, medical terminology and insurance claims. The most important skills for a customer retention specialist are customer service, inbound calls, and outbound calls.

Claims resolution specialist vs customer retention specialist overview

	Claims Resolution Specialist	Customer Retention Specialist
Yearly salary	$38,432	$33,422
Hourly rate	$18.48	$16.07
Growth rate	-4%	-4%
Number of jobs	55,413	204,538
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 40%
Average age	40	40
Years of experience	12	12

Claims resolution specialist vs customer retention specialist salary

Claims resolution specialists and customer retention specialists have different pay scales, as shown below.

	Claims Resolution Specialist	Customer Retention Specialist
Average salary	$38,432	$33,422
Salary range	Between $30,000 And $47,000	Between $26,000 And $42,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between claims resolution specialist and customer retention specialist education

There are a few differences between a claims resolution specialist and a customer retention specialist in terms of educational background:

	Claims Resolution Specialist	Customer Retention Specialist
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 40%
Most common major	Business	Business
Most common college	-	-

Claims resolution specialist vs customer retention specialist demographics

Here are the differences between claims resolution specialists' and customer retention specialists' demographics:

	Claims Resolution Specialist	Customer Retention Specialist
Average age	40	40
Gender ratio	Male, 26.0% Female, 74.0%	Male, 42.4% Female, 57.6%
Race ratio	Black or African American, 11.4% Unknown, 5.1% Hispanic or Latino, 20.6% Asian, 6.2% White, 56.0% American Indian and Alaska Native, 0.6%	Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 6.3% White, 56.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between claims resolution specialist and customer retention specialist duties and responsibilities

Claims resolution specialist example responsibilities.

Manage expedition of appeals via problem solving and collaboration with other departments.
Assist provider with ICD-9, CPT and revenue codes, DME, coordination of benefits, efficiently train on HIPPA.
Process medical claims submit to Kansas Medicaid using establish guidelines and policies.
Ensure compliance with HIPAA regulations and requirements.
Determine the types of claims using submit diagnoses, CPT, and HCPS codes.
Communicate with claimants and insure individuals alike while ensuring privacy and HIPPA laws are maintain.

Customer retention specialist example responsibilities.

Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Claims resolution specialist vs customer retention specialist skills

Common claims resolution specialist skills

Patients, 13%
Medical Terminology, 7%
Insurance Claims, 6%
Patient Accounts, 5%
Medicaid, 5%
CPT, 5%

Common customer retention specialist skills

Customer Service, 20%
Inbound Calls, 12%
Outbound Calls, 9%
Customer Satisfaction, 5%
Customer Complaints, 5%
Customer Accounts, 5%

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Claims Resolution Specialist
Claims Resolution Specialist vs Customer Retention Specialist

Updated January 8, 2025

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