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The differences between claims resolution specialists and retention specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a claims resolution specialist and a retention specialist. Additionally, a claims resolution specialist has an average salary of $38,432, which is higher than the $37,175 average annual salary of a retention specialist.
The top three skills for a claims resolution specialist include patients, medical terminology and insurance claims. The most important skills for a retention specialist are customer service, outbound calls, and powerpoint.
| Claims Resolution Specialist | Retention Specialist | |
| Yearly salary | $38,432 | $37,175 |
| Hourly rate | $18.48 | $17.87 |
| Growth rate | -4% | -4% |
| Number of jobs | 55,413 | 199,631 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 40% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Claims resolution specialists are in charge of outstanding claims follow-ups, submitting appeals, and corresponding to work claims. To be good at this job, they find different techniques to resolve outstanding patient claims. When performing their duties, these specialists make sure that they work with professionalism and high detail quality. They should be comfortable with navigating computerized claims and various platforms while assisting their clients over the phone. These types of specialists also always maintain the confidentiality of their members' data.
A retention specialist is responsible for devising strategies to maintain a healthy relationship with clients. They are primarily in charge of negotiating and securing contract renewals, handling issues and corrective measures for customer satisfaction, utilizing feedback to improve services, and maintaining a healthy rapport to strengthen the client base. Furthermore, as a retention specialist, it is essential to perform calls and correspondence, keep records of all transactions, and coordinate with work-staff.
Claims resolution specialists and retention specialists have different pay scales, as shown below.
| Claims Resolution Specialist | Retention Specialist | |
| Average salary | $38,432 | $37,175 |
| Salary range | Between $30,000 And $47,000 | Between $28,000 And $48,000 |
| Highest paying City | - | Los Angeles, CA |
| Highest paying state | - | California |
| Best paying company | - | Adobe |
| Best paying industry | - | Finance |
There are a few differences between a claims resolution specialist and a retention specialist in terms of educational background:
| Claims Resolution Specialist | Retention Specialist | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between claims resolution specialists' and retention specialists' demographics:
| Claims Resolution Specialist | Retention Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 26.0% Female, 74.0% | Male, 37.0% Female, 63.0% |
| Race ratio | Black or African American, 11.4% Unknown, 5.1% Hispanic or Latino, 20.6% Asian, 6.2% White, 56.0% American Indian and Alaska Native, 0.6% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.0% White, 55.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |