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The differences between client associates and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client associate and an associate customer service representative. Additionally, a client associate has an average salary of $45,992, which is higher than the $35,215 average annual salary of an associate customer service representative.
The top three skills for a client associate include client service, wealth management and sales support. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Client Associate | Associate Customer Service Representative | |
| Yearly salary | $45,992 | $35,215 |
| Hourly rate | $22.11 | $16.93 |
| Growth rate | -4% | -4% |
| Number of jobs | 191,586 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 74% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A client associate is an individual who builds a strong relationship with customers by providing support for their account needs and provides training if necessary. Client associates are required to communicate with their customers either on the phone, through email, or in person. They carry out administrative tasks for financial advisers, such as maintaining client account information and assisting with special projects. Client associates must also collect and analyze competitor data and client usage so that they create new business opportunities.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Client associates and associate customer service representatives have different pay scales, as shown below.
| Client Associate | Associate Customer Service Representative | |
| Average salary | $45,992 | $35,215 |
| Salary range | Between $28,000 And $74,000 | Between $26,000 And $46,000 |
| Highest paying City | New York, NY | Washington, DC |
| Highest paying state | New York | Massachusetts |
| Best paying company | Arrowstreet Capital | Deutsche Bank |
| Best paying industry | Professional | Finance |
There are a few differences between a client associate and an associate customer service representative in terms of educational background:
| Client Associate | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 74% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client associates' and associate customer service representatives' demographics:
| Client Associate | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 38.0% Female, 62.0% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 12.7% Unknown, 5.6% Hispanic or Latino, 19.9% Asian, 7.1% White, 54.0% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |