Client services professional vs client care specialist

The differences between client services professionals and client care specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client services professional and a client care specialist. Additionally, a client services professional has an average salary of $93,604, which is higher than the $29,660 average annual salary of a client care specialist.

The top three skills for a client services professional include client service, inbound calls and client issues. The most important skills for a client care specialist are client care, PET, and patients.

Client services professional vs client care specialist overview

	Client Services Professional	Client Care Specialist
Yearly salary	$93,604	$29,660
Hourly rate	$45.00	$14.26
Growth rate	-4%	-4%
Number of jobs	120,316	132,935
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

What does a client services professional do?

A client service professional is in charge of helping companies build positive relationships with clients. Their responsibilities typically involve performing research and analysis to determine market trends and ideal practices, finding new business and client opportunities, developing service plans and strategies, reaching out to clients to identify and meet their needs, and providing assistance as needed, ensuring efficiency and client satisfaction. Moreover, a client service professional must maintain an active communication line with staff, helping them provide optimal services to clients.

What does a client care specialist do?

Client care specialists are employees who manage a company's 24/7 hotline number. Most customer care specialists have call center experience before achieving their positions. This way, they know how to personalize the way they handle different types of clients. They can also impart firsthand knowledge to new call center employees about the job. Their usual responsibilities revolve around presenting the weekly and monthly reports on the teams' performances to the management, documenting customer interactions, reviewing customer complaints and taking appropriate actions, and being updated on their product.

Client services professional vs client care specialist salary

Client services professionals and client care specialists have different pay scales, as shown below.

	Client Services Professional	Client Care Specialist
Average salary	$93,604	$29,660
Salary range	Between $51,000 And $169,000	Between $18,000 And $46,000
Highest paying City	-	Irvine, CA
Highest paying state	-	Alaska
Best paying company	-	Bank of America
Best paying industry	-	Finance

Differences between client services professional and client care specialist education

There are a few differences between a client services professional and a client care specialist in terms of educational background:

	Client Services Professional	Client Care Specialist
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Client services professional vs client care specialist demographics

Here are the differences between client services professionals' and client care specialists' demographics:

	Client Services Professional	Client Care Specialist
Average age	40	40
Gender ratio	Male, 18.9% Female, 81.1%	Male, 20.3% Female, 79.7%
Race ratio	Black or African American, 11.8% Unknown, 5.2% Hispanic or Latino, 21.9% Asian, 6.3% White, 54.1% American Indian and Alaska Native, 0.7%	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 56.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client services professional and client care specialist duties and responsibilities

Client services professional example responsibilities.

Manage and maintain client information in CRM and create monthly shipping reports.
Utilize a CRM to manage current clients and schedule all planning activities.
Schedule client appointments with tax professionals on a variety of POS systems to manage the flow of daily operation.
Lead the development of intellectual property (IP) and internal/external processes and relationships in order to deliver ITIL offering.
Create job aids for customer service profession (CSP) when assisting high profile clients.
Assist clients with check-in, scheduling and payment processes.

Client care specialist example responsibilities.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Credential new physicians, clinics and triage centers with Medicare/Medicaid and major insurance plans for territory.
Assign to cable company supporting cable products, schedule installation appointments and troubleshoot issues with customers in a call center environment
Conduct teleconferences, schedule customer reservations and maintain teleconferencing database.

Client services professional vs client care specialist skills

Common client services professional skills

Client Service, 12%
Inbound Calls, 10%
Client Issues, 8%
Appointment Scheduling, 5%
CSP, 5%
Telephone Calls, 5%

Common client care specialist skills

Client Care, 14%
PET, 11%
Patients, 8%
Scheduling Appointments, 8%
Customer Service, 7%
Excellent Interpersonal, 5%

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Office and Administrative Industry
Client Services Professional
Client Services Professional vs Client Care Specialist

Updated January 8, 2025

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