Collections representative vs collections coordinator

The differences between collections representatives and collections coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a collections representative and a collections coordinator. Additionally, a collections coordinator has an average salary of $37,938, which is higher than the $34,015 average annual salary of a collections representative.

The top three skills for a collections representative include payment arrangements, customer service and delinquent accounts. The most important skills for a collections coordinator are customer service, patients, and phone calls.

Collections representative vs collections coordinator overview

	Collections Representative	Collections Coordinator
Yearly salary	$34,015	$37,938
Hourly rate	$16.35	$18.24
Growth rate	-8%	-8%
Number of jobs	85,275	40,113
Job satisfaction	-	-
Most common degree	High School Diploma, 33%	Bachelor's Degree, 48%
Average age	46	46
Years of experience	12	12

What does a collections representative do?

A Collections Representative's role is to collect payment for outstanding or overdue bills through phone calls, email, mail, or sometimes personal appointments. A Collections Representative is required to have a great deal of research and communication skills in order to reach out to people and explain how to settle their debts or even negotiate a payment term or plan. Collections Representatives must also make sure that these terms are honored and met, and create reports for the creditor regarding the delinquent accounts.

What does a collections coordinator do?

Usually working alongside a company's account receivables team, a collections coordinator is in charge of developing strategies to optimize the payment collection operations. Among their responsibilities include reaching out to clients through calls or correspondence to remind them of their payment obligations, arranging appointments, processing payments, arranging payment terms, and researching a client's communication information such as cellphone number, address, or email. Moreover, a collections coordinator must maintain an active communication line with staff while promoting and enforcing the company's policies and regulations.

Collections representative vs collections coordinator salary

Collections representatives and collections coordinators have different pay scales, as shown below.

	Collections Representative	Collections Coordinator
Average salary	$34,015	$37,938
Salary range	Between $26,000 And $42,000	Between $30,000 And $47,000
Highest paying City	San Ramon, CA	New York, NY
Highest paying state	California	Connecticut
Best paying company	University of California, Berkeley	University of California, Berkeley
Best paying industry	Finance	Professional

Differences between collections representative and collections coordinator education

There are a few differences between a collections representative and a collections coordinator in terms of educational background:

	Collections Representative	Collections Coordinator
Most common degree	High School Diploma, 33%	Bachelor's Degree, 48%
Most common major	Business	Business
Most common college	-	-

Collections representative vs collections coordinator demographics

Here are the differences between collections representatives' and collections coordinators' demographics:

	Collections Representative	Collections Coordinator
Average age	46	46
Gender ratio	Male, 30.6% Female, 69.4%	Male, 26.6% Female, 73.4%
Race ratio	Black or African American, 12.2% Unknown, 3.9% Hispanic or Latino, 18.9% Asian, 3.4% White, 61.1% American Indian and Alaska Native, 0.5%	Black or African American, 12.1% Unknown, 4.1% Hispanic or Latino, 20.8% Asian, 3.6% White, 59.0% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between collections representative and collections coordinator duties and responsibilities

Collections representative example responsibilities.

Protect A/R assets by managing a portfolio of accounts to maximize gainful sales and reduce debt losses.
Maintain effective communication and utilize negotiation skills with internal and external customers to effect collections while maintaining customer good will.
Submit all reconsideration and appeals if need.
Conduct periodic data cleaning of queues balances deny with deny appeals.
Resolve valid or authorize NSF charges due to decline credit cards or ACH transactions.
Collect and count inventories, reconcile purchases and scan UPC's and inputting price information.

Collections coordinator example responsibilities.

Plan and conduct sensitive HUMINT collection operations with an emphasis on managing and debriefing confidential sources.
Manage accounts receivable/payment, insurance billing and follow-up for a solo physician clinic, and direct communication with patients regarding bills.
Audit outstanding accounts and resolve any balances including calling Medicare, Medicaid, government, private or commercial insurances.
Perform daily follow-up on Medicare, Medicaid, workers compensation and commercial insurances.
Hand illustrate fully render with marker and colore pencil sketches and Photoshop render drawings.
Submit insurance appeals and provider disputes when necessary.

Collections representative vs collections coordinator skills

Common collections representative skills

Payment Arrangements, 14%
Customer Service, 13%
Delinquent Accounts, 9%
Past Due Accounts, 6%
Customer Accounts, 4%
Debt Repayment, 4%

Common collections coordinator skills

Customer Service, 15%
Patients, 12%
Phone Calls, 6%
Collection Efforts, 4%
Delinquent Accounts, 4%
Appeals, 4%

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Office and Administrative Industry
Collections Representative
Collections Representative vs Collections Coordinator

Updated January 8, 2025

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