Collections representative vs collections, customer service

The differences between collections representatives and collectionss, customer service can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a collections representative and a collections, customer service. Additionally, a collections representative has an average salary of $34,015, which is higher than the $32,870 average annual salary of a collections, customer service.

The top three skills for a collections representative include payment arrangements, customer service and delinquent accounts. The most important skills for a collections, customer service are strong customer service, customer service, and payment arrangements.

Collections representative vs collections, customer service overview

	Collections Representative	Collections, Customer Service
Yearly salary	$34,015	$32,870
Hourly rate	$16.35	$15.80
Growth rate	-8%	-8%
Number of jobs	85,275	161,544
Job satisfaction	-	-
Most common degree	High School Diploma, 33%	High School Diploma, 33%
Average age	46	46
Years of experience	12	12

What does a collections representative do?

A Collections Representative's role is to collect payment for outstanding or overdue bills through phone calls, email, mail, or sometimes personal appointments. A Collections Representative is required to have a great deal of research and communication skills in order to reach out to people and explain how to settle their debts or even negotiate a payment term or plan. Collections Representatives must also make sure that these terms are honored and met, and create reports for the creditor regarding the delinquent accounts.

What does a collections, customer service do?

A collections customer service or collections agent is the person who is in charge of collecting past-due bill payments. Collections agents establish a list of individuals who failed to make their payments. They organize the list based on the severity of their delinquency. It is their task to find the location of the customers through background checks, credit bureau information, and loan documents. Those who are interested in this job should develop skills in intuition, quick thinking, problem-solving, and communication.

Collections representative vs collections, customer service salary

Collections representatives and collectionss, customer service have different pay scales, as shown below.

	Collections Representative	Collections, Customer Service
Average salary	$34,015	$32,870
Salary range	Between $26,000 And $42,000	Between $27,000 And $39,000
Highest paying City	San Ramon, CA	Danvers, MA
Highest paying state	California	Virginia
Best paying company	University of California, Berkeley	University of California
Best paying industry	Finance	Automotive

Differences between collections representative and collections, customer service education

There are a few differences between a collections representative and a collections, customer service in terms of educational background:

	Collections Representative	Collections, Customer Service
Most common degree	High School Diploma, 33%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Collections representative vs collections, customer service demographics

Here are the differences between collections representatives' and collectionss, customer service' demographics:

	Collections Representative	Collections, Customer Service
Average age	46	46
Gender ratio	Male, 30.6% Female, 69.4%	Male, 29.3% Female, 70.7%
Race ratio	Black or African American, 12.2% Unknown, 3.9% Hispanic or Latino, 18.9% Asian, 3.4% White, 61.1% American Indian and Alaska Native, 0.5%	Black or African American, 11.4% Unknown, 4.2% Hispanic or Latino, 20.3% Asian, 3.8% White, 59.8% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between collections representative and collections, customer service duties and responsibilities

Collections representative example responsibilities.

Protect A/R assets by managing a portfolio of accounts to maximize gainful sales and reduce debt losses.
Maintain effective communication and utilize negotiation skills with internal and external customers to effect collections while maintaining customer good will.
Submit all reconsideration and appeals if need.
Conduct periodic data cleaning of queues balances deny with deny appeals.
Resolve valid or authorize NSF charges due to decline credit cards or ACH transactions.
Collect and count inventories, reconcile purchases and scan UPC's and inputting price information.

Collections, customer service example responsibilities.

Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
Provide excellent verbal, written, oral communication skills, attend ongoing training of collections and FDCPA regulations and guidelines.
Provide excellent interpersonal, negotiation, and customer service skills via telephone.
Research accounts to verify credits and debits make are accurately post against supporting documents showing timely reflect within the FDCPA guidelines.
Prevent impending loss and increase profitability through negotiation and enforcement of schedule collection campaigns.
Submit additional information request by insurance companies such as medical records, primary/secondary insurance explanation of benefits (EOB).

Collections representative vs collections, customer service skills

Common collections representative skills

Payment Arrangements, 14%
Customer Service, 13%
Delinquent Accounts, 9%
Past Due Accounts, 6%
Customer Accounts, 4%
Debt Repayment, 4%

Common collections, customer service skills

Strong Customer Service, 45%
Customer Service, 12%
Payment Arrangements, 5%
Credit Card Payments, 4%
Delinquent Accounts, 4%
Past Due Accounts, 3%

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Collections Representative
Collections Representative vs Collections, Customer Service

Updated January 8, 2025

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