Collections senior representative vs representative

Differences between collections senior representative and representative duties and responsibilities

Collections senior representative example responsibilities.

• Plan and conduct sensitive HUMINT collection operations with an emphasis on managing and debriefing confidential sources.
• Avoid legal challenges by complying with the guidelines set forth in the FDCPA and company collection policies.
• Track and contact responsible party's to secure payment of outstanding debts following FDCPA and HIPAA guidelines.
• Integrate experimental ISR technologies to maximize intelligence collection and reduce work load on analysts and high demand low density collection assets.
• Work with customers to research and resolve billing issues, including credit card declines and ACH returns and rejects.
• Maintain collection portfolios on a daily basis to reduce DSO.
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Representative example responsibilities.

• Manage fitting rooms and recover the department, while providing exceptional customer service and offering rewards and POS options.
• Manage physical portfolio with necessary derivatives to mitigate risk within company guidelines.
• Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
• Review EOB denials, appeals and/or rebilling as appropriate.
• Certify of all requirements, policies, and procedures, including MSB.
• Take inbound phone calls from member and providers explaining the EOB denial and payments
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