Computer applications instructor vs lead technician

Differences between computer applications instructor and lead technician duties and responsibilities

Computer applications instructor example responsibilities.

• Develop, manage, and implement Linux/Unix base network and end-user security methodologies and practices to protect systems from security threats.
• Work on both Macintosh and PC computers.
• Help desk support imaging, deploying, updating, patching and troubleshooting desktop computers.
• Produce creative and attention grabbing PowerPoint presentations and verbally present the material to the audience.
• Assist contractor with network infrastructure upgrade to avoid system down time, and access switches and routers.
• Guide students through the troubleshooting and break-fix of PC's, forming small networks, and configuring servers.
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Lead technician example responsibilities.

• Manage and support the Cisco base corporate remote access VPN solution.
• Manage the third party IP provider relationship and implement all the bridges between AXI4 and internal buses.
• Used JIRA to manage the product backlog, tasks assignments, project burn-down rate and for velocity tracking purposes.
• Manage product test support of new designs used for testing, write technical documentation in HTML improving department processes and procedures.
• Manage customer functional areas of desktop support, field service, office services and network support to coordinate timely issue resolution.
• Configure and manage JGroup multicasting communication for apache tomcat web servers.
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