Computer applications instructor vs technical support representative

Differences between computer applications instructor and technical support representative duties and responsibilities

Computer applications instructor example responsibilities.

• Develop, manage, and implement Linux/Unix base network and end-user security methodologies and practices to protect systems from security threats.
• Work on both Macintosh and PC computers.
• Help desk support imaging, deploying, updating, patching and troubleshooting desktop computers.
• Produce creative and attention grabbing PowerPoint presentations and verbally present the material to the audience.
• Assist contractor with network infrastructure upgrade to avoid system down time, and access switches and routers.
• Guide students through the troubleshooting and break-fix of PC's, forming small networks, and configuring servers.
Show more

Technical support representative example responsibilities.

• Serve as a SME and the main point of contact when agents and other leads have questions.
• Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
• Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
• Generate nationwide reservations provide customer service and negotiating customer dispute (inbound and outbound calls).
• Work with QA to identify problems and resolutions base on customer issues.
• Provide product information to customers inquiring about their iPhone, iPod, and iPad features.
Show more