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The differences between counter clerks and customer service clerks can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service clerk has an average salary of $33,566, which is higher than the $30,268 average annual salary of a counter clerk.
The top three skills for a counter clerk include customer service, cleanliness and basic math. The most important skills for a customer service clerk are customer service, basic math, and front end.
| Counter Clerk | Customer Service Clerk | |
| Yearly salary | $30,268 | $33,566 |
| Hourly rate | $14.55 | $16.14 |
| Growth rate | -10% | -4% |
| Number of jobs | 75,025 | 361,383 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 40% | High School Diploma, 32% |
| Average age | 43 | 40 |
| Years of experience | - | 12 |
A counter clerk completes customer orders, processes payments, and ensures customer satisfaction. They may also assist customers by answering inquiries, offering discounts, and recommending products and services. They perform tasks such as packing purchases, keeping records of transactions, balancing cash drawers, and reporting to managers. Additionally, a counter clerk may conduct inventory inspections, order supplies, and maintain the sales floor.
A customer service clerk is responsible for resolving client issues, giving requested information, and providing clients high-quality customer service. Customer service clerks' tasks include sharing information, responding to and recording requests, collecting payments, and resolving billing disputes. Also, they ensure that products or services are delivered promptly to customers. Applicants to the job must be able to listen and communicate well. They must have excellent customer service skills and be able to multitask. Skills in conflict resolution and problem-solving will also give them an edge.
Counter clerks and customer service clerks have different pay scales, as shown below.
| Counter Clerk | Customer Service Clerk | |
| Average salary | $30,268 | $33,566 |
| Salary range | Between $25,000 And $36,000 | Between $26,000 And $42,000 |
| Highest paying City | New York, NY | Anchorage, AK |
| Highest paying state | Vermont | Alaska |
| Best paying company | Steel Dynamics | United States Courts |
| Best paying industry | Transportation | Retail |
There are a few differences between a counter clerk and a customer service clerk in terms of educational background:
| Counter Clerk | Customer Service Clerk | |
| Most common degree | High School Diploma, 40% | High School Diploma, 32% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between counter clerks' and customer service clerks' demographics:
| Counter Clerk | Customer Service Clerk | |
| Average age | 43 | 40 |
| Gender ratio | Male, 31.3% Female, 68.7% | Male, 33.0% Female, 67.0% |
| Race ratio | Black or African American, 10.1% Unknown, 7.0% Hispanic or Latino, 19.0% Asian, 5.6% White, 57.4% American Indian and Alaska Native, 0.8% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 22.3% Asian, 6.4% White, 53.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 4% | 7% |