Credit adjuster vs collections representative

The differences between credit adjusters and collections representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a credit adjuster and a collections representative. Additionally, a credit adjuster has an average salary of $40,686, which is higher than the $34,015 average annual salary of a collections representative.

The top three skills for a credit adjuster include credit card, auto loans and delinquent accounts. The most important skills for a collections representative are payment arrangements, customer service, and delinquent accounts.

Credit adjuster vs collections representative overview

	Credit Adjuster	Collections Representative
Yearly salary	$40,686	$34,015
Hourly rate	$19.56	$16.35
Growth rate	-8%	-8%
Number of jobs	13,826	85,275
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	High School Diploma, 33%
Average age	46	46
Years of experience	12	12

Credit adjuster vs collections representative salary

Credit adjusters and collections representatives have different pay scales, as shown below.

	Credit Adjuster	Collections Representative
Average salary	$40,686	$34,015
Salary range	Between $28,000 And $57,000	Between $26,000 And $42,000
Highest paying City	-	San Ramon, CA
Highest paying state	-	California
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between credit adjuster and collections representative education

There are a few differences between a credit adjuster and a collections representative in terms of educational background:

	Credit Adjuster	Collections Representative
Most common degree	Bachelor's Degree, 45%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Credit adjuster vs collections representative demographics

Here are the differences between credit adjusters' and collections representatives' demographics:

	Credit Adjuster	Collections Representative
Average age	46	46
Gender ratio	Male, 33.8% Female, 66.2%	Male, 30.6% Female, 69.4%
Race ratio	Black or African American, 11.1% Unknown, 4.0% Hispanic or Latino, 18.8% Asian, 3.6% White, 62.0% American Indian and Alaska Native, 0.5%	Black or African American, 12.2% Unknown, 3.9% Hispanic or Latino, 18.9% Asian, 3.4% White, 61.1% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between credit adjuster and collections representative duties and responsibilities

Credit adjuster example responsibilities.

Plan and conduct sensitive HUMINT collection operations with an emphasis on managing and debriefing confidential sources.
Perform collections activities on delinquent loan accounts to include repossessions, foreclosures, bankruptcy proceedings, and disposition of repossess assets.
Prepare SBA require purchase/demand packets and wrap-up reports ensuring awareness of government compliance processes and expectations.

Collections representative example responsibilities.

Protect A/R assets by managing a portfolio of accounts to maximize gainful sales and reduce debt losses.
Maintain effective communication and utilize negotiation skills with internal and external customers to effect collections while maintaining customer good will.
Submit all reconsideration and appeals if need.
Conduct periodic data cleaning of queues balances deny with deny appeals.
Resolve valid or authorize NSF charges due to decline credit cards or ACH transactions.
Collect and count inventories, reconcile purchases and scan UPC's and inputting price information.

Credit adjuster vs collections representative skills

Common credit adjuster skills

Credit Card, 16%
Auto Loans, 15%
Delinquent Accounts, 15%
Outbound Calls, 11%
Customer Accounts, 10%
Mortgage Loans, 10%

Common collections representative skills

Payment Arrangements, 14%
Customer Service, 13%
Delinquent Accounts, 9%
Past Due Accounts, 6%
Customer Accounts, 4%
Debt Repayment, 4%

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Credit Adjuster
Credit Adjuster vs Collections Representative

Updated January 8, 2025

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