Credit and collections analyst vs collections representative

The differences between credit and collections analysts and collections representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a credit and collections analyst and a collections representative. Additionally, a credit and collections analyst has an average salary of $49,262, which is higher than the $34,015 average annual salary of a collections representative.

The top three skills for a credit and collections analyst include customer service, credit limits and past due accounts. The most important skills for a collections representative are payment arrangements, customer service, and delinquent accounts.

Credit and collections analyst vs collections representative overview

	Credit And Collections Analyst	Collections Representative
Yearly salary	$49,262	$34,015
Hourly rate	$23.68	$16.35
Growth rate	-8%	-8%
Number of jobs	18,105	85,275
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	High School Diploma, 33%
Average age	46	46
Years of experience	12	12

What does a credit and collections analyst do?

A credit and collections analyst is responsible for evaluating clients' account statements and financial transactions, analyzing their credit scores, and creating payment plans for outstanding debts. Credit and collections analysts assist in handling account discrepancies and financial disputes, reaching out to financial institutions and clients to collect documents and necessary data for resolution processes. They also update the clients' information on the database, analyze the terms of service of contracts, and respond to the customers' inquiries and concerns regarding their account status.

What does a collections representative do?

A Collections Representative's role is to collect payment for outstanding or overdue bills through phone calls, email, mail, or sometimes personal appointments. A Collections Representative is required to have a great deal of research and communication skills in order to reach out to people and explain how to settle their debts or even negotiate a payment term or plan. Collections Representatives must also make sure that these terms are honored and met, and create reports for the creditor regarding the delinquent accounts.

Credit and collections analyst vs collections representative salary

Credit and collections analysts and collections representatives have different pay scales, as shown below.

	Credit And Collections Analyst	Collections Representative
Average salary	$49,262	$34,015
Salary range	Between $35,000 And $69,000	Between $26,000 And $42,000
Highest paying City	Bridgewater, NJ	San Ramon, CA
Highest paying state	Connecticut	California
Best paying company	Vishay	University of California, Berkeley
Best paying industry	Finance	Finance

Differences between credit and collections analyst and collections representative education

There are a few differences between a credit and collections analyst and a collections representative in terms of educational background:

	Credit And Collections Analyst	Collections Representative
Most common degree	Bachelor's Degree, 52%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Credit and collections analyst vs collections representative demographics

Here are the differences between credit and collections analysts' and collections representatives' demographics:

	Credit And Collections Analyst	Collections Representative
Average age	46	46
Gender ratio	Male, 30.0% Female, 70.0%	Male, 30.6% Female, 69.4%
Race ratio	Black or African American, 12.0% Unknown, 4.0% Hispanic or Latino, 20.5% Asian, 3.6% White, 59.4% American Indian and Alaska Native, 0.5%	Black or African American, 12.2% Unknown, 3.9% Hispanic or Latino, 18.9% Asian, 3.4% White, 61.1% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between credit and collections analyst and collections representative duties and responsibilities

Credit and collections analyst example responsibilities.

Represent and lead the collections' team during executive management weekly conference calls providing updates on the delinquent A/R reports.
Identify and submit financial adjustments using SOX controls and GAAP accounting principles, increasing monthly AR collection.
Develop and maintain detailed spreadsheets on all UCC activity for the branch for tracking purposes and follow-up.
Establish the UCC filing template and liaise with agent bank to get UCC filing in due time.
Oversee the DSO level and negotiate account settlements, payment plans, and attend small claims court for small businesses.
Attend regular credit meetings with order management, sales, treasury, and revenue recognition groups to resolve business issues.

Collections representative example responsibilities.

Protect A/R assets by managing a portfolio of accounts to maximize gainful sales and reduce debt losses.
Maintain effective communication and utilize negotiation skills with internal and external customers to effect collections while maintaining customer good will.
Submit all reconsideration and appeals if need.
Conduct periodic data cleaning of queues balances deny with deny appeals.
Resolve valid or authorize NSF charges due to decline credit cards or ACH transactions.
Collect and count inventories, reconcile purchases and scan UPC's and inputting price information.

Credit and collections analyst vs collections representative skills

Common credit and collections analyst skills

Customer Service, 18%
Credit Limits, 5%
Past Due Accounts, 5%
Delinquent Accounts, 4%
Financial Statements, 4%
Credit Card Payments, 3%

Common collections representative skills

Payment Arrangements, 14%
Customer Service, 13%
Delinquent Accounts, 9%
Past Due Accounts, 6%
Customer Accounts, 4%
Debt Repayment, 4%

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Credit And Collections Analyst
Credit And Collections Analyst vs Collections Representative

Updated January 8, 2025

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