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The differences between credit and collections analysts and collectors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a credit and collections analyst and a collector. Additionally, a credit and collections analyst has an average salary of $49,262, which is higher than the $34,872 average annual salary of a collector.
The top three skills for a credit and collections analyst include customer service, credit limits and past due accounts. The most important skills for a collector are patients, customer service, and payment arrangements.
| Credit And Collections Analyst | Collector | |
| Yearly salary | $49,262 | $34,872 |
| Hourly rate | $23.68 | $16.77 |
| Growth rate | -8% | -8% |
| Number of jobs | 18,105 | 23,948 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 31% |
| Average age | 46 | 46 |
| Years of experience | 12 | 12 |
A credit and collections analyst is responsible for evaluating clients' account statements and financial transactions, analyzing their credit scores, and creating payment plans for outstanding debts. Credit and collections analysts assist in handling account discrepancies and financial disputes, reaching out to financial institutions and clients to collect documents and necessary data for resolution processes. They also update the clients' information on the database, analyze the terms of service of contracts, and respond to the customers' inquiries and concerns regarding their account status.
Collectors are responsible for monitoring and providing immediate actions for client accounts with overdue payments. Collectors must be able to contact clients through phone or e-mail. A collector's duty also includes negotiating on payment procedures and offering repayment plans and alternative payment solutions to free the debt. Collectors need to document any agreements made to the client, updating and verifying contact information, resolving account discrepancies and client complaints, and report escalated concerns to the management.
Credit and collections analysts and collectors have different pay scales, as shown below.
| Credit And Collections Analyst | Collector | |
| Average salary | $49,262 | $34,872 |
| Salary range | Between $35,000 And $69,000 | Between $27,000 And $44,000 |
| Highest paying City | Bridgewater, NJ | Los Angeles, CA |
| Highest paying state | Connecticut | Alaska |
| Best paying company | Vishay | Uline |
| Best paying industry | Finance | Finance |
There are a few differences between a credit and collections analyst and a collector in terms of educational background:
| Credit And Collections Analyst | Collector | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 31% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between credit and collections analysts' and collectors' demographics:
| Credit And Collections Analyst | Collector | |
| Average age | 46 | 46 |
| Gender ratio | Male, 30.0% Female, 70.0% | Male, 36.0% Female, 64.0% |
| Race ratio | Black or African American, 12.0% Unknown, 4.0% Hispanic or Latino, 20.5% Asian, 3.6% White, 59.4% American Indian and Alaska Native, 0.5% | Black or African American, 12.1% Unknown, 4.1% Hispanic or Latino, 20.1% Asian, 3.8% White, 59.5% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 8% | 8% |