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Credit and collections analyst vs collector

The differences between credit and collections analysts and collectors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a credit and collections analyst and a collector. Additionally, a credit and collections analyst has an average salary of $49,262, which is higher than the $34,872 average annual salary of a collector.

The top three skills for a credit and collections analyst include customer service, credit limits and past due accounts. The most important skills for a collector are patients, customer service, and payment arrangements.

Credit and collections analyst vs collector overview

Credit And Collections AnalystCollector
Yearly salary$49,262$34,872
Hourly rate$23.68$16.77
Growth rate-8%-8%
Number of jobs18,10523,948
Job satisfaction--
Most common degreeBachelor's Degree, 52%Bachelor's Degree, 31%
Average age4646
Years of experience1212

What does a credit and collections analyst do?

A credit and collections analyst is responsible for evaluating clients' account statements and financial transactions, analyzing their credit scores, and creating payment plans for outstanding debts. Credit and collections analysts assist in handling account discrepancies and financial disputes, reaching out to financial institutions and clients to collect documents and necessary data for resolution processes. They also update the clients' information on the database, analyze the terms of service of contracts, and respond to the customers' inquiries and concerns regarding their account status.

What does a collector do?

Collectors are responsible for monitoring and providing immediate actions for client accounts with overdue payments. Collectors must be able to contact clients through phone or e-mail. A collector's duty also includes negotiating on payment procedures and offering repayment plans and alternative payment solutions to free the debt. Collectors need to document any agreements made to the client, updating and verifying contact information, resolving account discrepancies and client complaints, and report escalated concerns to the management.

Credit and collections analyst vs collector salary

Credit and collections analysts and collectors have different pay scales, as shown below.

Credit And Collections AnalystCollector
Average salary$49,262$34,872
Salary rangeBetween $35,000 And $69,000Between $27,000 And $44,000
Highest paying CityBridgewater, NJLos Angeles, CA
Highest paying stateConnecticutAlaska
Best paying companyVishayUline
Best paying industryFinanceFinance

Differences between credit and collections analyst and collector education

There are a few differences between a credit and collections analyst and a collector in terms of educational background:

Credit And Collections AnalystCollector
Most common degreeBachelor's Degree, 52%Bachelor's Degree, 31%
Most common majorBusinessBusiness
Most common college--

Credit and collections analyst vs collector demographics

Here are the differences between credit and collections analysts' and collectors' demographics:

Credit And Collections AnalystCollector
Average age4646
Gender ratioMale, 30.0% Female, 70.0%Male, 36.0% Female, 64.0%
Race ratioBlack or African American, 12.0% Unknown, 4.0% Hispanic or Latino, 20.5% Asian, 3.6% White, 59.4% American Indian and Alaska Native, 0.5%Black or African American, 12.1% Unknown, 4.1% Hispanic or Latino, 20.1% Asian, 3.8% White, 59.5% American Indian and Alaska Native, 0.5%
LGBT Percentage8%8%

Differences between credit and collections analyst and collector duties and responsibilities

Credit and collections analyst example responsibilities.

  • Represent and lead the collections' team during executive management weekly conference calls providing updates on the delinquent A/R reports.
  • Identify and submit financial adjustments using SOX controls and GAAP accounting principles, increasing monthly AR collection.
  • Develop and maintain detailed spreadsheets on all UCC activity for the branch for tracking purposes and follow-up.
  • Establish the UCC filing template and liaise with agent bank to get UCC filing in due time.
  • Oversee the DSO level and negotiate account settlements, payment plans, and attend small claims court for small businesses.
  • Attend regular credit meetings with order management, sales, treasury, and revenue recognition groups to resolve business issues.
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Collector example responsibilities.

  • Manage patient focuse reports, collection modules, provider/facility A/R, collections, patient discharge letters.
  • Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
  • Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
  • Provide customer service via telephone and correspondence for patients and authorize representatives regarding outstanding patient accounts in accordance with facility protocol.
  • Verify and run eligibility on the following insurance, Medi-Cal, Medi-Cal HMO, Medicare, Medicare HMO.
  • Provide excellent customer service while following HIPPA confidentiality laws.
  • Show more

Credit and collections analyst vs collector skills

Common credit and collections analyst skills
  • Customer Service, 18%
  • Credit Limits, 5%
  • Past Due Accounts, 5%
  • Delinquent Accounts, 4%
  • Financial Statements, 4%
  • Credit Card Payments, 3%
Common collector skills
  • Patients, 14%
  • Customer Service, 10%
  • Payment Arrangements, 10%
  • Excellent Interpersonal, 9%
  • Delinquent Accounts, 8%
  • Student Loans, 5%

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