Crew member vs lead crew member

The differences between crew members and lead crew members can be seen in a few details. Each job has different responsibilities and duties. Additionally, a lead crew member has an average salary of $32,857, which is higher than the $28,946 average annual salary of a crew member.

The top three skills for a crew member include cleanliness, basic math and english language. The most important skills for a lead crew member are drive-thru, customer service, and customer orders.

Crew member vs lead crew member overview

	Crew Member	Lead Crew Member
Yearly salary	$28,946	$32,857
Hourly rate	$13.92	$15.80
Growth rate	14%	14%
Number of jobs	239,413	152,202
Job satisfaction	4	-
Most common degree	High School Diploma, 51%	Bachelor's Degree, 36%
Average age	23	23
Years of experience	-	-

What does a crew member do?

Crew members assist in the overall daily operations of a business, including restaurants, hotels, resorts, and other industries needing a large workforce. Crew members' duties include attending on a customer's needs, processing payments, taking orders, and handling sanitation services. Crew members should have excellent time-management skills and ability to multi-task, especially for the fast-paced operations. They must also adhere to the safety standards and procedures as required by the business. Crew members should also report incidents and escalate concerns from the clients to the management as needed.

What does a lead crew member do?

A lead crew member is responsible for supervising crew members during their tasks, ensuring that they provide the highest customer service to ensure customer satisfaction that would boost the business' reputation, generate revenues, and increase profitability. Lead crew members assist the team on food handling procedures for safe consumption, as well as reiterating the sanitary and hygienic standards during operations. A lead crew member must have excellent time-management and the ability to multitask, especially on serving customers on high volume days while performing administrative and clerical tasks as needed.

Crew member vs lead crew member salary

Crew members and lead crew members have different pay scales, as shown below.

	Crew Member	Lead Crew Member
Average salary	$28,946	$32,857
Salary range	Between $22,000 And $37,000	Between $25,000 And $43,000
Highest paying City	Seattle, WA	-
Highest paying state	Alaska	-
Best paying company	University of California, Berkeley	-
Best paying industry	Retail	-

Differences between crew member and lead crew member education

There are a few differences between a crew member and a lead crew member in terms of educational background:

	Crew Member	Lead Crew Member
Most common degree	High School Diploma, 51%	Bachelor's Degree, 36%
Most common major	Business	Business
Most common college	-	-

Crew member vs lead crew member demographics

Here are the differences between crew members' and lead crew members' demographics:

	Crew Member	Lead Crew Member
Average age	23	23
Gender ratio	Male, 48.4% Female, 51.6%	Male, 51.6% Female, 48.4%
Race ratio	Black or African American, 9.6% Unknown, 6.9% Hispanic or Latino, 18.6% Asian, 6.5% White, 57.5% American Indian and Alaska Native, 0.8%	Black or African American, 9.6% Unknown, 6.9% Hispanic or Latino, 18.6% Asian, 6.5% White, 57.5% American Indian and Alaska Native, 0.8%
LGBT Percentage	8%	8%

Differences between crew member and lead crew member duties and responsibilities

Crew member example responsibilities.

Manage food preparation, maintain cleanliness and punctuality while effectively support customers in daily transactions with suggestive selling methods.
Dig and fill holes, using shovels and rakes.
Cashier, server, greeter, order taker, sandwich maker, computer skil, math skil, customer service
Demonstrate excellent customer service in dealing with concerns and special food orders which include allergies and other customer wishes.
Cashier experience, service and enter orders into POS system; conduct inventory; and perform cash handling and food handling.
Use POS system to record order, compute bill, collect payments and make change while following all cash handling procedures.

Lead crew member example responsibilities.

Manage food preparation, maintain cleanliness and punctuality while effectively support customers in daily transactions with suggestive selling methods.
Demonstrate exceptional leadership and customer service skills while gaining solid understanding of retail operations and thorough knowledge of product line.
Maintain all database and POS systems to ensure they are up-to date.
Operate and maintain cooking equipment such as grills, deep fryers and griddles.
Maintain all databases, and POS systems, ensuring that they are up- to-date.
Used steamers and grills to prepare meals, as well as fryers and ovens.

Crew member vs lead crew member skills

Common crew member skills

Cleanliness, 19%
Basic Math, 13%
English Language, 10%
Excellent Guest, 7%
Safety Standards, 7%
Food Products, 5%

Common lead crew member skills

Drive-Thru, 13%
Customer Service, 10%
Customer Orders, 8%
Customer Satisfaction, 6%
Customer Complaints, 6%
Food Quality, 6%

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Food Preparation and Restaurant Industry
Crew Member
Crew Member vs Lead Crew Member

Updated January 8, 2025

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