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The differences between customer leaders and customer account executives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer leader and a customer account executive. Additionally, a customer leader has an average salary of $114,201, which is higher than the $61,741 average annual salary of a customer account executive.
The top three skills for a customer leader include customer engagement, PET and front end. The most important skills for a customer account executive are quality customer service, customer accounts, and inbound calls.
| Customer Leader | Customer Account Executive | |
| Yearly salary | $114,201 | $61,741 |
| Hourly rate | $54.90 | $29.68 |
| Growth rate | -4% | -4% |
| Number of jobs | 233,425 | 277,757 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 41% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer leader is responsible for providing the highest customer service by addressing customers' inquiries and concerns and resolving complaints timely and efficiently. Customer leaders handle a team of customer service staff, requiring them to monitor their performance and maximize their productivity by organizing training to improve customer service skills. They conduct coaching to the team members to identify their challenges and areas of improvement by implementing strategic procedures and adjusting individual objectives as needed. A customer leader should have excellent leadership skills, especially on evaluating the team's goals and motivating the staff on their competencies and capabilities.
The role of account executives is to support both new and existing client accounts. They are responsible for building and maintaining positive relationships with new and existing clients. They are often the point of contact for brand teams and clients. They are expected to fulfill other duties and responsibilities, which include developing new business prospects, designing and maintaining account plans for clients, and coordinating account activities. To become a successful account executive, you should have excellent strategic planning skills, solid sales skills, and attention to detail.
Customer leaders and customer account executives have different pay scales, as shown below.
| Customer Leader | Customer Account Executive | |
| Average salary | $114,201 | $61,741 |
| Salary range | Between $80,000 And $161,000 | Between $26,000 And $143,000 |
| Highest paying City | San Francisco, CA | Boston, MA |
| Highest paying state | California | Alaska |
| Best paying company | Flexport | Okta |
| Best paying industry | Hospitality | Telecommunication |
There are a few differences between a customer leader and a customer account executive in terms of educational background:
| Customer Leader | Customer Account Executive | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 41% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer leaders' and customer account executives' demographics:
| Customer Leader | Customer Account Executive | |
| Average age | 40 | 40 |
| Gender ratio | Male, 44.5% Female, 55.5% | Male, 40.6% Female, 59.4% |
| Race ratio | Black or African American, 12.9% Unknown, 5.7% Hispanic or Latino, 19.0% Asian, 7.1% White, 54.6% American Indian and Alaska Native, 0.7% | Black or African American, 14.5% Unknown, 5.3% Hispanic or Latino, 17.6% Asian, 6.8% White, 55.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |