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The differences between customer leaders and customer care supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer leader, becoming a customer care supervisor takes usually requires 4-6 years. Additionally, a customer leader has an average salary of $114,201, which is higher than the $42,702 average annual salary of a customer care supervisor.
The top three skills for a customer leader include customer engagement, PET and front end. The most important skills for a customer care supervisor are customer satisfaction, process improvement, and corrective action.
| Customer Leader | Customer Care Supervisor | |
| Yearly salary | $114,201 | $42,702 |
| Hourly rate | $54.90 | $20.53 |
| Growth rate | -4% | -4% |
| Number of jobs | 233,425 | 227,154 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 55% |
| Average age | 40 | 47 |
| Years of experience | 12 | 6 |
A customer leader is responsible for providing the highest customer service by addressing customers' inquiries and concerns and resolving complaints timely and efficiently. Customer leaders handle a team of customer service staff, requiring them to monitor their performance and maximize their productivity by organizing training to improve customer service skills. They conduct coaching to the team members to identify their challenges and areas of improvement by implementing strategic procedures and adjusting individual objectives as needed. A customer leader should have excellent leadership skills, especially on evaluating the team's goals and motivating the staff on their competencies and capabilities.
A customer care supervisor is responsible for handling customer representatives in providing the highest customer services for the customers by assisting their inquiries and concerns and resolving complaints. Customer care supervisors strategize efficient techniques to maximize the staff's productivity and performance by coaching the team regularly, identifying each member's strengths and weaknesses, and developing lesson plans to address those difficulties. They also work closely with the senior management to identify business opportunities and services that would generate more revenue resources for the business and increase profits.
Customer leaders and customer care supervisors have different pay scales, as shown below.
| Customer Leader | Customer Care Supervisor | |
| Average salary | $114,201 | $42,702 |
| Salary range | Between $80,000 And $161,000 | Between $30,000 And $59,000 |
| Highest paying City | San Francisco, CA | - |
| Highest paying state | California | - |
| Best paying company | Flexport | - |
| Best paying industry | Hospitality | - |
There are a few differences between a customer leader and a customer care supervisor in terms of educational background:
| Customer Leader | Customer Care Supervisor | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | - | California State University - Bakersfield |
Here are the differences between customer leaders' and customer care supervisors' demographics:
| Customer Leader | Customer Care Supervisor | |
| Average age | 40 | 47 |
| Gender ratio | Male, 44.5% Female, 55.5% | Male, 44.1% Female, 55.9% |
| Race ratio | Black or African American, 12.9% Unknown, 5.7% Hispanic or Latino, 19.0% Asian, 7.1% White, 54.6% American Indian and Alaska Native, 0.7% | Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.4% White, 60.5% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 8% |