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The differences between customer leaders and customer service leaders can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer leader, becoming a customer service leader takes usually requires 4-6 years. Additionally, a customer leader has an average salary of $114,201, which is higher than the $33,791 average annual salary of a customer service leader.
The top three skills for a customer leader include customer engagement, PET and front end. The most important skills for a customer service leader are POS, sales floor, and store management.
| Customer Leader | Customer Service Leader | |
| Yearly salary | $114,201 | $33,791 |
| Hourly rate | $54.90 | $16.25 |
| Growth rate | -4% | -4% |
| Number of jobs | 233,425 | 301,338 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 39% |
| Average age | 40 | 47 |
| Years of experience | 12 | 6 |
A customer leader is responsible for providing the highest customer service by addressing customers' inquiries and concerns and resolving complaints timely and efficiently. Customer leaders handle a team of customer service staff, requiring them to monitor their performance and maximize their productivity by organizing training to improve customer service skills. They conduct coaching to the team members to identify their challenges and areas of improvement by implementing strategic procedures and adjusting individual objectives as needed. A customer leader should have excellent leadership skills, especially on evaluating the team's goals and motivating the staff on their competencies and capabilities.
A customer service leader is responsible for managing a group of customer service staff to provide the best customer service for the company's clients, ensuring immediate action and resolution for all their inquiries and concerns. Customer service leaders regularly offer coaching opportunities for the team, identify their challenges, and provide strategic procedures to improve their interaction with the customers. They also help senior management search for business opportunities that would drive more revenue for the company and achieve profitability goals.
Customer leaders and customer service leaders have different pay scales, as shown below.
| Customer Leader | Customer Service Leader | |
| Average salary | $114,201 | $33,791 |
| Salary range | Between $80,000 And $161,000 | Between $27,000 And $41,000 |
| Highest paying City | San Francisco, CA | Tacoma, WA |
| Highest paying state | California | Washington |
| Best paying company | Flexport | University of California, Berkeley |
| Best paying industry | Hospitality | Transportation |
There are a few differences between a customer leader and a customer service leader in terms of educational background:
| Customer Leader | Customer Service Leader | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | - | California State University - Bakersfield |
Here are the differences between customer leaders' and customer service leaders' demographics:
| Customer Leader | Customer Service Leader | |
| Average age | 40 | 47 |
| Gender ratio | Male, 44.5% Female, 55.5% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 12.9% Unknown, 5.7% Hispanic or Latino, 19.0% Asian, 7.1% White, 54.6% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 8% |