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The differences between customer leaders and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer leader and a customer service representative manager. Additionally, a customer leader has an average salary of $114,201, which is higher than the $32,048 average annual salary of a customer service representative manager.
The top three skills for a customer leader include customer engagement, PET and front end. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.
| Customer Leader | Customer Service Representative Manager | |
| Yearly salary | $114,201 | $32,048 |
| Hourly rate | $54.90 | $15.41 |
| Growth rate | -4% | -4% |
| Number of jobs | 233,425 | 147,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer leader is responsible for providing the highest customer service by addressing customers' inquiries and concerns and resolving complaints timely and efficiently. Customer leaders handle a team of customer service staff, requiring them to monitor their performance and maximize their productivity by organizing training to improve customer service skills. They conduct coaching to the team members to identify their challenges and areas of improvement by implementing strategic procedures and adjusting individual objectives as needed. A customer leader should have excellent leadership skills, especially on evaluating the team's goals and motivating the staff on their competencies and capabilities.
A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.
Customer leaders and customer service representative managers have different pay scales, as shown below.
| Customer Leader | Customer Service Representative Manager | |
| Average salary | $114,201 | $32,048 |
| Salary range | Between $80,000 And $161,000 | Between $25,000 And $41,000 |
| Highest paying City | San Francisco, CA | San Jose, CA |
| Highest paying state | California | California |
| Best paying company | Flexport | First Book |
| Best paying industry | Hospitality | Finance |
There are a few differences between a customer leader and a customer service representative manager in terms of educational background:
| Customer Leader | Customer Service Representative Manager | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer leaders' and customer service representative managers' demographics:
| Customer Leader | Customer Service Representative Manager | |
| Average age | 40 | 40 |
| Gender ratio | Male, 44.5% Female, 55.5% | Male, 34.8% Female, 65.2% |
| Race ratio | Black or African American, 12.9% Unknown, 5.7% Hispanic or Latino, 19.0% Asian, 7.1% White, 54.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |