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The differences between customer leaders and customer service team leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer leader and a customer service team lead. Additionally, a customer leader has an average salary of $114,201, which is higher than the $36,623 average annual salary of a customer service team lead.
The top three skills for a customer leader include customer engagement, PET and front end. The most important skills for a customer service team lead are HR, inbound calls, and product knowledge.
| Customer Leader | Customer Service Team Lead | |
| Yearly salary | $114,201 | $36,623 |
| Hourly rate | $54.90 | $17.61 |
| Growth rate | -4% | -4% |
| Number of jobs | 233,425 | 249,105 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 42% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer leader is responsible for providing the highest customer service by addressing customers' inquiries and concerns and resolving complaints timely and efficiently. Customer leaders handle a team of customer service staff, requiring them to monitor their performance and maximize their productivity by organizing training to improve customer service skills. They conduct coaching to the team members to identify their challenges and areas of improvement by implementing strategic procedures and adjusting individual objectives as needed. A customer leader should have excellent leadership skills, especially on evaluating the team's goals and motivating the staff on their competencies and capabilities.
A customer service team lead is responsible for managing a group of customer service agents. They monitor their tasks and productivity and report the team's performance to senior management. A customer service team lead provides coaching opportunities for the agents, identifies their challenges, and creates strategic procedures for them. Customer service team leads also respond to customers' inquiries, resolve high-level complaints immediately, and maintain the highest customer satisfaction to build the company's good reputation, generate revenues, and increase profitability.
Customer leaders and customer service team leads have different pay scales, as shown below.
| Customer Leader | Customer Service Team Lead | |
| Average salary | $114,201 | $36,623 |
| Salary range | Between $80,000 And $161,000 | Between $28,000 And $47,000 |
| Highest paying City | San Francisco, CA | Baltimore, MD |
| Highest paying state | California | Rhode Island |
| Best paying company | Flexport | Santander Bank |
| Best paying industry | Hospitality | Insurance |
There are a few differences between a customer leader and a customer service team lead in terms of educational background:
| Customer Leader | Customer Service Team Lead | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 42% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer leaders' and customer service team leads' demographics:
| Customer Leader | Customer Service Team Lead | |
| Average age | 40 | 40 |
| Gender ratio | Male, 44.5% Female, 55.5% | Male, 35.2% Female, 64.8% |
| Race ratio | Black or African American, 12.9% Unknown, 5.7% Hispanic or Latino, 19.0% Asian, 7.1% White, 54.6% American Indian and Alaska Native, 0.7% | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |