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The differences between customer leaders and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer leader and a customer service trainer. Additionally, a customer leader has an average salary of $114,201, which is higher than the $32,452 average annual salary of a customer service trainer.
The top three skills for a customer leader include customer engagement, PET and front end. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Customer Leader | Customer Service Trainer | |
| Yearly salary | $114,201 | $32,452 |
| Hourly rate | $54.90 | $15.60 |
| Growth rate | -4% | -4% |
| Number of jobs | 233,425 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer leader is responsible for providing the highest customer service by addressing customers' inquiries and concerns and resolving complaints timely and efficiently. Customer leaders handle a team of customer service staff, requiring them to monitor their performance and maximize their productivity by organizing training to improve customer service skills. They conduct coaching to the team members to identify their challenges and areas of improvement by implementing strategic procedures and adjusting individual objectives as needed. A customer leader should have excellent leadership skills, especially on evaluating the team's goals and motivating the staff on their competencies and capabilities.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Customer leaders and customer service trainers have different pay scales, as shown below.
| Customer Leader | Customer Service Trainer | |
| Average salary | $114,201 | $32,452 |
| Salary range | Between $80,000 And $161,000 | Between $25,000 And $40,000 |
| Highest paying City | San Francisco, CA | Tacoma, WA |
| Highest paying state | California | Alaska |
| Best paying company | Flexport | Salesforce |
| Best paying industry | Hospitality | Telecommunication |
There are a few differences between a customer leader and a customer service trainer in terms of educational background:
| Customer Leader | Customer Service Trainer | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer leaders' and customer service trainers' demographics:
| Customer Leader | Customer Service Trainer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 44.5% Female, 55.5% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 12.9% Unknown, 5.7% Hispanic or Latino, 19.0% Asian, 7.1% White, 54.6% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |