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The differences between customer leaders and leaders can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer leader, becoming a leader takes usually requires 1-2 years. Additionally, a customer leader has an average salary of $114,201, which is higher than the $86,964 average annual salary of a leader.
The top three skills for a customer leader include customer engagement, PET and front end. The most important skills for a leader are customer service, strong time management, and excellent interpersonal.
| Customer Leader | Leader | |
| Yearly salary | $114,201 | $86,964 |
| Hourly rate | $54.90 | $41.81 |
| Growth rate | -4% | 10% |
| Number of jobs | 233,425 | 172,293 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 64% |
| Average age | 40 | 46 |
| Years of experience | 12 | 2 |
A customer leader is responsible for providing the highest customer service by addressing customers' inquiries and concerns and resolving complaints timely and efficiently. Customer leaders handle a team of customer service staff, requiring them to monitor their performance and maximize their productivity by organizing training to improve customer service skills. They conduct coaching to the team members to identify their challenges and areas of improvement by implementing strategic procedures and adjusting individual objectives as needed. A customer leader should have excellent leadership skills, especially on evaluating the team's goals and motivating the staff on their competencies and capabilities.
Leaders pave the way for a company to achieve certain goals. They are in charge of bringing the organization to greater heights. They set the direction of the organization, much like how a captain sets the sails of the ship. They are responsible for coming up with main strategies and alternatives should there be challenges along the way. Leaders ensure that the company is guided by its vision and mission and that the employees emulate company values. They do so through leading by example. Leaders should have strategic skills, decision-making skills, and interpersonal skills.
Customer leaders and leaders have different pay scales, as shown below.
| Customer Leader | Leader | |
| Average salary | $114,201 | $86,964 |
| Salary range | Between $80,000 And $161,000 | Between $49,000 And $153,000 |
| Highest paying City | San Francisco, CA | Portland, ME |
| Highest paying state | California | Maine |
| Best paying company | Flexport | Eli Lilly and Company |
| Best paying industry | Hospitality | - |
There are a few differences between a customer leader and a leader in terms of educational background:
| Customer Leader | Leader | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 64% |
| Most common major | Business | Business |
| Most common college | - | Stanford University |
Here are the differences between customer leaders' and leaders' demographics:
| Customer Leader | Leader | |
| Average age | 40 | 46 |
| Gender ratio | Male, 44.5% Female, 55.5% | Male, 49.8% Female, 50.2% |
| Race ratio | Black or African American, 12.9% Unknown, 5.7% Hispanic or Latino, 19.0% Asian, 7.1% White, 54.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.9% Unknown, 4.2% Hispanic or Latino, 17.0% Asian, 5.0% White, 61.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 6% |