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The differences between customer leaders and team leaders can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer leader, becoming a team leader takes usually requires 4-6 years. Additionally, a customer leader has an average salary of $114,201, which is higher than the $68,817 average annual salary of a team leader.
The top three skills for a customer leader include customer engagement, PET and front end. The most important skills for a team leader are customer service, ladders, and patients.
| Customer Leader | Team Leader | |
| Yearly salary | $114,201 | $68,817 |
| Hourly rate | $54.90 | $33.09 |
| Growth rate | -4% | 8% |
| Number of jobs | 233,425 | 197,336 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 50% |
| Average age | 40 | 43 |
| Years of experience | 12 | 6 |
A customer leader is responsible for providing the highest customer service by addressing customers' inquiries and concerns and resolving complaints timely and efficiently. Customer leaders handle a team of customer service staff, requiring them to monitor their performance and maximize their productivity by organizing training to improve customer service skills. They conduct coaching to the team members to identify their challenges and areas of improvement by implementing strategic procedures and adjusting individual objectives as needed. A customer leader should have excellent leadership skills, especially on evaluating the team's goals and motivating the staff on their competencies and capabilities.
Team leaders are responsible for managing a team for a specific project or work component. They primarily guide the team members and ensure that they are still working towards the set goals. Team leaders create strategies to reach goals, cascade the goals and strategies to team members, assign tasks, conduct periodic check-ups on the roadmap towards the goals, foster an engaging work environment, motivate and coach team members, monitor team performance, evaluate the strategies and come up with mitigating plans as needed. They are also responsible for reporting the team's progress to higher management.
Customer leaders and team leaders have different pay scales, as shown below.
| Customer Leader | Team Leader | |
| Average salary | $114,201 | $68,817 |
| Salary range | Between $80,000 And $161,000 | Between $37,000 And $126,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | California | Alaska |
| Best paying company | Flexport | Ropes & Gray |
| Best paying industry | Hospitality | - |
There are a few differences between a customer leader and a team leader in terms of educational background:
| Customer Leader | Team Leader | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | SUNY College of Technology at Delhi |
Here are the differences between customer leaders' and team leaders' demographics:
| Customer Leader | Team Leader | |
| Average age | 40 | 43 |
| Gender ratio | Male, 44.5% Female, 55.5% | Male, 55.0% Female, 45.0% |
| Race ratio | Black or African American, 12.9% Unknown, 5.7% Hispanic or Latino, 19.0% Asian, 7.1% White, 54.6% American Indian and Alaska Native, 0.7% | Black or African American, 8.9% Unknown, 4.7% Hispanic or Latino, 17.0% Asian, 7.2% White, 61.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 9% |