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The differences between customer relations associates and customer care consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relations associate and a customer care consultant. Additionally, a customer care consultant has an average salary of $58,929, which is higher than the $35,656 average annual salary of a customer relations associate.
The top three skills for a customer relations associate include customer relations, processing orders and problem resolution. The most important skills for a customer care consultant are home health, patients, and healthcare professionals.
| Customer Relations Associate | Customer Care Consultant | |
| Yearly salary | $35,656 | $58,929 |
| Hourly rate | $17.14 | $28.33 |
| Growth rate | -4% | -4% |
| Number of jobs | 187,813 | 176,015 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Customer Relations Associate is primarily in charge of assisting clients by answering inquiries, troubleshooting problems, and promptly and efficiently resolving issues to ensure client satisfaction. They typically communicate with clients through calls, correspondence, or even through appointments. There are also instances where they may refer them to other specialists, offer products and services, discuss product specifications, arrange payment plans, and negotiate contracts, building positive relationships along the way. Moreover, a customer relations associate maintains records of all transactions, reporting to managers regularly.
Customer service consultants are professionals who offer advice and expertise related to customer service to help improve the business performance of an organization. These consultants are required to interact with customers to handle complaints and provide information about the organization's products and services. They must take orders from customers and obtain correct customer information while processing billings and payments from them. Customer service consultants must also listen to the concerns of their customers as well as identify opportunities to up-sell other products and services.
Customer relations associates and customer care consultants have different pay scales, as shown below.
| Customer Relations Associate | Customer Care Consultant | |
| Average salary | $35,656 | $58,929 |
| Salary range | Between $26,000 And $47,000 | Between $39,000 And $87,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | McKinsey & Company Inc |
| Best paying industry | - | Health Care |
There are a few differences between a customer relations associate and a customer care consultant in terms of educational background:
| Customer Relations Associate | Customer Care Consultant | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer relations associates' and customer care consultants' demographics:
| Customer Relations Associate | Customer Care Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 37.4% Female, 62.6% | Male, 32.2% Female, 67.8% |
| Race ratio | Black or African American, 12.6% Unknown, 5.5% Hispanic or Latino, 18.4% Asian, 7.8% White, 55.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |