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The differences between customer relations associates and customer service-call center managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer relations associate, becoming a customer service-call center manager takes usually requires 4-6 years. Additionally, a customer relations associate has an average salary of $35,656, which is higher than the $33,476 average annual salary of a customer service-call center manager.
The top three skills for a customer relations associate include customer relations, processing orders and problem resolution. The most important skills for a customer service-call center manager are inbound calls, data entry, and customer care.
| Customer Relations Associate | Customer Service-Call Center Manager | |
| Yearly salary | $35,656 | $33,476 |
| Hourly rate | $17.14 | $16.09 |
| Growth rate | -4% | 6% |
| Number of jobs | 187,813 | 189,413 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | High School Diploma, 31% |
| Average age | 40 | 44 |
| Years of experience | 12 | 6 |
A Customer Relations Associate is primarily in charge of assisting clients by answering inquiries, troubleshooting problems, and promptly and efficiently resolving issues to ensure client satisfaction. They typically communicate with clients through calls, correspondence, or even through appointments. There are also instances where they may refer them to other specialists, offer products and services, discuss product specifications, arrange payment plans, and negotiate contracts, building positive relationships along the way. Moreover, a customer relations associate maintains records of all transactions, reporting to managers regularly.
A customer service/call center manager is responsible for monitoring the operations of a call center department, ensuring that the team members provide excellent customer service to the clients by responding quickly to their inquiries and concerns and providing immediate resolutions for complaints. Customer service/call center managers keep track of the staff's performance, analyzing metrics, and developing strategies to maximize productivity. They also assist the representatives in handling difficult calls and escalated complaints, authorizing refunds, and replacing products as needed. To perform these tasks, a customer service/call center manager must have excellent leadership and communication skills.
Customer relations associates and customer service-call center managers have different pay scales, as shown below.
| Customer Relations Associate | Customer Service-Call Center Manager | |
| Average salary | $35,656 | $33,476 |
| Salary range | Between $26,000 And $47,000 | Between $27,000 And $40,000 |
| Highest paying City | - | Wallingford, CT |
| Highest paying state | - | Connecticut |
| Best paying company | - | CENTER FOR SIGHT |
| Best paying industry | - | Telecommunication |
There are a few differences between a customer relations associate and a customer service-call center manager in terms of educational background:
| Customer Relations Associate | Customer Service-Call Center Manager | |
| Most common degree | Bachelor's Degree, 57% | High School Diploma, 31% |
| Most common major | Business | Business |
| Most common college | - | University of Pennsylvania |
Here are the differences between customer relations associates' and customer service-call center managers' demographics:
| Customer Relations Associate | Customer Service-Call Center Manager | |
| Average age | 40 | 44 |
| Gender ratio | Male, 37.4% Female, 62.6% | Male, 29.3% Female, 70.7% |
| Race ratio | Black or African American, 12.6% Unknown, 5.5% Hispanic or Latino, 18.4% Asian, 7.8% White, 55.1% American Indian and Alaska Native, 0.7% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 7% | 10% |