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The differences between customer relations associates and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relations associate and a customer service representative manager. Additionally, a customer relations associate has an average salary of $35,656, which is higher than the $32,048 average annual salary of a customer service representative manager.
The top three skills for a customer relations associate include customer relations, processing orders and problem resolution. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.
| Customer Relations Associate | Customer Service Representative Manager | |
| Yearly salary | $35,656 | $32,048 |
| Hourly rate | $17.14 | $15.41 |
| Growth rate | -4% | -4% |
| Number of jobs | 187,813 | 147,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Customer Relations Associate is primarily in charge of assisting clients by answering inquiries, troubleshooting problems, and promptly and efficiently resolving issues to ensure client satisfaction. They typically communicate with clients through calls, correspondence, or even through appointments. There are also instances where they may refer them to other specialists, offer products and services, discuss product specifications, arrange payment plans, and negotiate contracts, building positive relationships along the way. Moreover, a customer relations associate maintains records of all transactions, reporting to managers regularly.
A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.
Customer relations associates and customer service representative managers have different pay scales, as shown below.
| Customer Relations Associate | Customer Service Representative Manager | |
| Average salary | $35,656 | $32,048 |
| Salary range | Between $26,000 And $47,000 | Between $25,000 And $41,000 |
| Highest paying City | - | San Jose, CA |
| Highest paying state | - | California |
| Best paying company | - | First Book |
| Best paying industry | - | Finance |
There are a few differences between a customer relations associate and a customer service representative manager in terms of educational background:
| Customer Relations Associate | Customer Service Representative Manager | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer relations associates' and customer service representative managers' demographics:
| Customer Relations Associate | Customer Service Representative Manager | |
| Average age | 40 | 40 |
| Gender ratio | Male, 37.4% Female, 62.6% | Male, 34.8% Female, 65.2% |
| Race ratio | Black or African American, 12.6% Unknown, 5.5% Hispanic or Latino, 18.4% Asian, 7.8% White, 55.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |