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The differences between customer relationship management consultants and lead consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer relationship management consultant and a lead consultant. Additionally, a lead consultant has an average salary of $103,221, which is higher than the $97,795 average annual salary of a customer relationship management consultant.
The top three skills for a customer relationship management consultant include power bi, azure and salesforce. The most important skills for a lead consultant are customer service, digital transformation, and business process.
| Customer Relationship Management Consultant | Lead Consultant | |
| Yearly salary | $97,795 | $103,221 |
| Hourly rate | $47.02 | $49.63 |
| Growth rate | 9% | 9% |
| Number of jobs | 125,333 | 78,252 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 61% |
| Average age | 43 | 43 |
| Years of experience | 6 | 6 |
A customer relationship management consultant is responsible for providing management solutions for clients to develop successful customer relationships. Customer relationship management consultants evaluate business requirements and plans and identify potential risks that may affect the reputation and stability of an organization in the market. They also review the company's services, find strengths and weaknesses, and recommend solutions to enhance customer satisfaction. A customer relationship management consultant must be highly organizational and communicative, especially in finding opportunities to boost the company's brand image and maximize operational productivity to support the customers' needs and concerns.
The lead consultants oversee the work of a consultant team and are responsible for offering clients their advice and recommendations on the given project. They are multi-focus experts that assist the company in improving its business performance by acting as liaisons between clients and the consultancy team. Their main job is to ensure the daily management of client's projects. They help the client identify and understand their needs together with finding solutions to their difficulties. Additionally, they analyze and review proposals from the team and then provide relevant solutions to the problems.
Customer relationship management consultants and lead consultants have different pay scales, as shown below.
| Customer Relationship Management Consultant | Lead Consultant | |
| Average salary | $97,795 | $103,221 |
| Salary range | Between $73,000 And $131,000 | Between $80,000 And $132,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | Alaska |
| Best paying company | Square Enix | |
| Best paying industry | Retail | Technology |
There are a few differences between a customer relationship management consultant and a lead consultant in terms of educational background:
| Customer Relationship Management Consultant | Lead Consultant | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between customer relationship management consultants' and lead consultants' demographics:
| Customer Relationship Management Consultant | Lead Consultant | |
| Average age | 43 | 43 |
| Gender ratio | Male, 66.0% Female, 34.0% | Male, 67.9% Female, 32.1% |
| Race ratio | Black or African American, 9.5% Unknown, 5.0% Hispanic or Latino, 10.6% Asian, 22.5% White, 52.2% American Indian and Alaska Native, 0.2% | Black or African American, 9.9% Unknown, 5.0% Hispanic or Latino, 10.7% Asian, 19.5% White, 54.7% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 8% | 8% |