Customer service agent jobs in Bellmead, TX - 254 jobs
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Call Center Rep - In Office
The Briggs Agencies 4.4
Customer service agent job in Harker Heights, TX
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 14d ago
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Customer Service Executive
Sembcorp Industries
Customer service agent job in West, TX
About Sembcorp Sembcorp is a leading energyand urban solutions provider headquartered in Singapore. Led by its purpose to drive energy transition, Sembcorp delivers sustainable energy solutions and urban developments by leveraging its sector expertise and global track record.
Join The Singapore Mint
As a wholly-owned subsidiary of Sembcorp Industries, The Singapore Mint produces high-quality coins and medallions, blending advanced technology with skilled craftsmanship. Founded in 1968 and globally recognised through multiple accolades, it also offers a range of currency-related gifts and collectibles.
Key Responsibilities:
* Customer Interaction & Enquiry Management:
Manage inbound/outbound calls, emails, live chat, and digital channels. Ensure all interactions are logged in relevant CRM systems.
* Complaints Handling & Resolution:
Oversee complaint resolution processes and escalate issues when necessary. Track Voice of Customer (VOC) feedback.
* Training and Development:
Coach and support retail agents. Conduct training sessions and maintain SOPs and onboarding materials.
* Reporting & Performance Monitoring:
Track KPIs (e.g., CSAT, average handling time). Prepare performance reports and use insights to improve service.
* Data & Compliance Management:
Ensure compliance with PDPA and internal privacy policies. Maintain accurate records and support audits.
Requirements
* Diploma/Degree
* Preferably with 3 years' experience in CustomerService
* Excellent interpersonal skills with a pleasant personality
* Able to communicate with English and one other language
Our Culture at Sembcorp
At Sembcorp, our culture is shaped by a strong set of shared behaviours that guide the way we work and uphold our commitment to driving the energy transition.
We foster an institution-first mindset, where the success of Sembcorp takes precedence over individual interests. Collaboration is at the heart of what we do, as we work seamlessly across markets, businesses, and functions to achieve our goals together. Accountability is a core principle, ensuring that we take ownership of our commitments and deliver on them with integrity and excellence. These values define who we are and create a workplace where our people can thrive while making a meaningful impact on driving energy transition.
Join us in making a real impact!
$40k-81k yearly est. 4d ago
Customer Rep/Station Attendant
Tornado Bus Company 3.9
Customer service agent job in Waco, TX
Job Description
Tornado Bus Company is currently looking for a CustomerService Rep/ Station Attendant Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSR's are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties.
JOB SPECIFIC RESPONSIBILITIES:
Provide an exceptional customer experience.
Call customers to advise about changes or cancellations of scheduled runs.
Responds to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customerservice.
Responsible for cash management and compliance.
Operates cash register and/or credit card equipment.
Sells and processes ticket orders via telephone, internet, and over the counter.
Responsible for closing of the terminal including preparation of cash bank deposits, sales report, and depositing in safe box.
Greet visitors while following procedures in notifying employee or department the visitor/vendor is requesting to see.
Assist customers with luggage ID tag and transfer to luggage compartment.
Provides exceptional customerservice by assisting passengers with luggage as needed and loading/unloading luggage into the cargo bay.
Maintains cleanliness of interior and exterior of terminal (i.e., sweeping, mopping, removal and disposal of garbage, cleaning windows, etc.) and stocking necessary supplies
Maintains cleanliness of bathrooms (i.e., sweep/mop floors, sanitize sinks and toilets, restock bathroom tissue/multifold napkins)
Stock necessary restroom supplies (bathroom tissue, sanitizer foam, trash bags) in vehicles
Assist with cleanliness of Driver dorms (certain locations)
Other duties assigned by Manager
EXPERIENCE:
2 years of job-related experience
Bilingual (English/Spanish)
PHYSICAL DEMANDS:
Heavy - Exerting 60-100 lbs. frequently, 25-60 lbs. occasionally, or up to 10-20 constantly.
We offer benefits:
Medical Insurance
Dental Insurance
Vision Insurnace
Life Insurance
Aflac
401k
And many more!!!!!!!
$31k-49k yearly est. 25d ago
Call Center Rep - Spanish Bilingual Preferred
A+ Federal Credit Union 4.3
Customer service agent job in Harker Heights, TX
Job Type: Full-Time Exemption Type: Non-Exempt Wage Amount: $19.50 hourly minimum Join a wonderful team and work for an growing organization with a one-team spirit and where every voice matters! All Contact Center Consultants are eligible for incentives of up to $400 per month. The incentives will be payable so long as the Contact Center Consultant is employed by A+ Federal Credit Union in the Contact Center on the payment dates referenced above. The incentives are subject to required and authorized taxes, withholdings and deductions.
(Work from home eligibility after 90 days, upon manager approval.)
Are you ready for something new?
Our Contact Center Consultants are the first responders for the Credit Union and work together in a One-Team Many-Voices environment. Through communication, training, and continued learning/development, you will be able to assist members with questions associated with many areas of the organization. Many of our consultants move on to become supervisors and/or work in other areas of our credit union. Its a wonderful place to build a solid understanding of our organization and to serve our membership!
Join our team of professionals who are ready to assist, guide, and educate members to enhance their overall financial well-being. This is a great way to start your financial services career!
Wage Amount
$19.00/hr +$1.00/hr Call Volume Premium + Potential $2,400 Annual Incentive Bonus + Potential 4% Annual Company Bonus
Apply today to be the voice of A+ Federal Credit Union!
Essential Functions for Level I
* Answer all incoming calls within the established ring time goal
* Ensure proper identification of members using Security PINs or approved security questions prior to releasing information or conducting transactions
* Staying apprised of any phone, check or debit card scams to identify potential loss or fraud on every call
* Use pleasant, professional voice, and good listening skills to enhance service
* Assist members with loan inquires, which may include, payoff request, rate information, processing payments, establishing automatic transfers and payment history details
* Educate/advise members on questions relating to accounts, rate information, product or service requests, and/or error resolutions after completing any necessary research
* Promote and maintain quality internal service at all times in order to cultivate relationships with departments and branches to develop a team atmosphere within the Credit Union
* Attain and maintain knowledge of all credit union products and services
* Inform existing and prospective members of current promotions and new or updated products/services
* Utilize online account opening system to open various types of accounts for members, offering products/services in order to increase services per retail household
* Answer questions regarding cleared items, direct deposits, and various types of transactions on accounts
* Place applicable types of stop payments following appropriate procedures
* Be knowledgeable of regulation requirements as applicable to debit card holds, pending transaction processes, opting members in and out. Ability to explain requirements to the members
* Assist members with trouble shooting and resolving issues by accessing members online activity and resetting or unlocking logins
* Prepare and submit all wire transfer requests following appropriate procedures
* Use DocuSign system to securely send appropriate requested documents to members for completion
* Use internal software to review and create copies of cleared items as requested
* Handle adjustments to credit union Member Rewards program
* Answer inquiries regarding funds availability/check holds and releasing holds within approved limits
* Handle debit card requests for ordering, blocking, and travel notifications
* Make fee reversal decisions within approved limits
* Expected to reach and maintain a minimum of 75% success in established sales goal referrals and 80% success in quality assurance monitoring
* Complete required assignments for Level I
* Perform other duties as required or assigned
Miscellaneous
* Schedule and conduct monthly individual dialogs with Manager
* Assist with department projects, as assigned
* Participate in outside credit union sponsored activities and community/education events to increase credit union awareness
* Perform other duties as required or assigned.
* For more information about our hiring process and benefits, click the following link:
$19.5 hourly 15d ago
Multiple positions_Local to Waco TX_Call Center Rep(Outbound calls exp)
360 It Professionals 3.6
Customer service agent job in Waco, TX
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
We are looking to fill multiple positions for call center representatives in Waco TX.
Outbound Sales Representative - Uses sales lead generator to make outbound sales calls.
Follows up with current customers for additional sales.
Meets monthly sales quotas.
Ensures that customers receive the best service possible through positive interactions via various communication channels such as voice, email, internet chat and social media to ensure orders are processed correctly whether in a call center or non-call center customerservice environment.
Maintains regular contact with customers to process orders, answer questions on and guide customers through product choices and options, provide information on pricing, status of order, address any quality or service concerns, handle complaints or technical questions, and ensure order is completed and shipped on time.
Work is transnational and highly service orientated with a relatively short sales cycle.
Representatives are typically expected to make suggestions to customer on other products and/or services.
Representative may be assigned to take/process orders and provide support for a specific customer group, account or company.
All levels / roles within this position have frequent, regular interaction with customers. Promotes good will, uses skills to assess customer needs and educate customer on available product/services.
Qualifications
Person should have experience working as a call center specialist in the past as well.
Additional Information
Local candidate's are acceptable since in person interview is required for this position.
$27k-33k yearly est. 1d ago
SEASONAL CUSTOMER SERVICE POSITIONS
Knight Arthur Promotions
Customer service agent job in Hewitt, TX
Knight Arthur Promotions Inc. is a inside marketing firm that offers long term career opportunities, business development, and opportunities for growth. We are looking for energetic and motivated individuals to add to our team. Job Description
SEASONAL, FULL TIME, PART TIME with the opportunity for LONG TERM employment and unlimited growth opportunities! Brand Management Firm seeks individuals who are ready to start during our busiest and most profitable time of year!
Are you self-motivated and outgoing? Are you looking for a sales position where you can make a bigger paycheck? We are back on the hunt for a few energetic and motivated sales reps to join our team! We've had some crazy growth in 2016 and we need to grow our sales force to keep up! We have opened FIVE offices this year alone and we will be opening three more before years end!
As a customer care specialist you will be on the front lines of our business, advising customers on electronic and home theater selection that best fit their needs. You will be a part of a team that values determination, focus, and execution. You'll develop your professional skills, learn a ton, and make a direct impact on our company's growth. You'll be part of a team of sharp, energetic, focused people who will only encourage you to crush your numbers. You'll get to know them well via regular company parties and team nights. Oh yeah, and we also have uncapped commission on top of a base salary and room to advance into Sales Management positions.
We offer:
- Professional sales, product, and management training
- Warm Leads only -- NO outside sales or cold calling
- Competitive base plus uncapped commissions/bonuses (top earners make over $1200 weekly)
- Advancement opportunities
- Fun team oriented office culture with weekly team nights!
Compensation:
We offer a weekly salary plus commission.
You will get paid every Friday. This is a true base plus commission position -- NO DRAW!
Desired Strengths:
- Sales background preferred, but we are willing to train the right candidate
- Coachable and a fast learner
- Reliable and committed to working with integrity
- Attractive personality that can establish rapport with our customers and mesh with our office culture
Take some of the stress out of the holidays with a new career, extra $, and a jump start on those new years' resolutions
Additional Information
We are a premier brand management and advertising firm that offers its clients the ability to increase their consumer base and provide BRAND AWARENESS with cost-effective marketing strategies, including face to face sales. We create these campaigns, convey them to each respective target market, and ensure results.
If you feel that you are the right candidate, apply today to secure an interview with the Management Director.
Website: knightarthurpromotionsinc.com
Or give us a call at **************!
$1.2k weekly 1d ago
Call Center Rep - In Office
Sellors Agencies
Customer service agent job in Hewitt, TX
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 14d ago
AMTEX INSURANCE CUSTOMER REPRESENTATIVE
Constitution General Agency LLC
Customer service agent job in Waco, TX
At
Amtex Insurance
, we prioritize providing outstanding experiences for our customers and employees alike. As we continue to grow, we actively seek experienced talented individuals from both within and outside our organization, offering them a nurturing and collaborative environment. Whether you have experience or not, every employee receives thorough training about our mission, vision, and the essential role they play in our success. Join us on this exciting journey of growth and be a valued part of our thriving team!
Team Member Responsibilities:
Building effective relationships with clients
Selling policies to effectively meet the needs of our clients and explaining policy coverages
Strong and effective phone communication with customers and sales representative
Providing consistent, accurate and timely communication with clients in person, over the phone, etc.
Qualifications:
Ability to communicate with team members and clients
Ability to analyze, negotiate and compile customer renewals
Must be bilingual
$32k-51k yearly est. 29d ago
Multiple positions_Local to Waco TX_Call Center Rep(Outbound calls exp)
Us It Solutions 3.9
Customer service agent job in Waco, TX
We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing . We work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirements.
Job Description
We are looking to fill multiple positions for call center representatives in Waco TX.
Outbound Sales Representative - Uses sales lead generator to make outbound sales calls.
Follows up with current customers for additional sales.
Meets monthly sales quotas.
Ensures
that customers receive the best service possible through positive
interactions via various communication channels such as voice, email,
internet chat and social media to ensure orders are processed correctly
whether in a call center or non-call center customerservice
environment.
Maintains regular contact with
customers to process orders, answer questions on and guide customers
through product choices and options, provide information on pricing,
status of order, address any quality or service concerns, handle
complaints or technical questions, and ensure order is completed and
shipped on time.
Work is transnational and highly service orientated with a relatively short sales cycle.
Representatives are typically expected to make suggestions to customer on other products and/or services.
Representative may be assigned to take/process orders and provide support for a specific customer group, account or company.
All
levels / roles within this position have frequent, regular interaction
with customers. Promotes good will, uses skills to assess customer needs
and educate customer on available product/services.
Qualifications
Person should have experience working as a call center specialist in the past as well.
Additional Information
Local candidate's are acceptable since in person interview is required for this position.
$27k-31k yearly est. 60d+ ago
Licensed Customer Experience Representative
The Polian Agency
Customer service agent job in Woodway, TX
Job Description
Are you looking to make a difference in peoples lives? The Polian Agency in Waco, Texas, is looking for a friendly, dedicated professional to join our amazing team as a Full-Time Account Manager. You will be responsible for helping customers get the products they want while offering additional beneficial products. You will have the opportunity to utilize your customerservice skills while growing your sales career. No prior experience? No problem! If you have experience in customerservice or sales in another industry, we will provide all of the knowledge and education you need to be successful and grow your career in [INDUSTRY]. Entry-level candidates will start at a base salary of $XX,XXX and you can make up to an additional $XX,XXX in commission during your first year. Are you an experienced sales or customerservice representative? Awesome! We would love for you to bring your established skills to The Polian Agency to help us better serve our customers while growing your career. We provide opportunities for continuing education and mentorship as well as the potential to advance your career. Experienced candidates start at a $XX,XXX base salary and our top performers earn an average of $XX,XXX per year in commission. If youre ready to grow your career and your knowledge in the industry,
apply today!
Are you looking to grow? So are we! The Polian Agency in Waco, Texas, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Customer Experience Representative. In this role you will provide exceptional customerservice to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customerservice and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our
customers
and
you
,
apply today!
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Career Growth Opportunities
Mon-Fri Schedule
Responsibilities
Process customer policy change requests.
Secure all Trailing Documents from customers.
Handle all incoming claim calls from customers and follow-up.
Complete Evidence of Insurance requests.
Document each customer contact in eAgent.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Ask each customer for referrals and explain our referral program.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Return all phone messages promptly.
Generating insurance quotes.
Provide exceptional customerservice and support.
Be outstanding at relationship building.
Develop and maintain client relationships.
Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
Requirements
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Create relationships from a cold start.
Be a fantastic presenter.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication/interpersonal skills.
Enthusiasm, optimism, and a willingness to see the good in every situation.
Commitment to excellence, willingness to work hard, and willingness to go the extra mile.
$32k-51k yearly est. 11d ago
Customer Service Representative
Glad Solutions 3.5
Customer service agent job in Harker Heights, TX
Job Description
We're seeking positive, energetic and outgoing CustomerService Representatives that can help our customers with product questions quickly and efficiently. You will be responsible for helping customer by providing product and service information and resolving any technical issues. No experience is required!
Join the fastest growing team in Texas! We are seeking Entry Level CustomerService Representatives to join our team. Our Award Winning Team will provide hands on product training and continuous mentoring to help ensure your success. Seize the opportunity to grow your career today!
CustomerService Associate Duties and Responsibilities:
* Provide accurate and valid information for the customers
* Answering client questions
* Assist clients find what they are looking for
* Retain a positive and professional voice at all times
* Handle order Transactions
CustomerService Associate Requirements:
* A high school diploma or GED or an appropriate equivalent
* Successful completion of training offered
* Good communications skills
* Must be 18+ years of age
* Ability to build rapport with clients
$31k-35k yearly est. 23d ago
Customer Service Technician
Brightspeed LLC
Customer service agent job in Clifton, TX
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web!
Job Description
Brightspeed is looking for a CustomerService Technician to join our team! As a CustomerService Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. In this important role you may be required to work varying shifts that include mandatory overtime, weekends, and holidays.
As a CustomerService Technician your responsibilities will include:
* Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
* Performing maintenance and repair on outside plant facilities
* Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
* Observing all safety rules and regulations
* Assisting other technical personnel in the performance of their duties when requested
* Actively supporting sales and marketing related activities
* Directing customer facing work and sales referrals
Qualifications
WHAT IT TAKES TO CATCH OUR EYE:
* High School diploma or equivalent experience
* Ability to distinguish colors on facilities
* Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
* Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
* Basic computer skills including MS Office applications
* Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
* Ability to work aloft (e.g. ladder)
* Ability to work outside in all weather conditions and at various hours of the day/night
* A valid driver's license and satisfactory driving record
* Positive and professional appearance and demeanor when communicating the company's products and services to our customers
* Accountability/dependability (on time and on load when scheduled and serve on call as needed)
* Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
* Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
* Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
* Active Learning (curious seeker of added information and actively works to improve skills and knowledge)
BONUS POINTS FOR:
* Prior experience as a customer facing telecom operations technician
* Basic electricity training/certification or documented equivalent work experience
* ADSL installation/repair experience (self/full installs)
* A+/Net + Certified Required Soft Skills
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues
#LI-GF1
Additional Information
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.
For all applicants, please take a moment to review our Privacy Notices:
* Brightspeed's Privacy Notice for California Residents
* Brightspeed's Privacy Notice
$28k-42k yearly est. 13d ago
Spiritual Care Coordinator
Community Healthcare of Texas 4.2
Customer service agent job in Waco, TX
StartFragment
Community Healthcare of Texas has provided Hospice and Palliative Care Services since 1996. Community Healthcare of Texas has caredfor patients with serious and terminal illnesses throughout North Central Texas. Providing compassionate care for those living with an illness while supporting those caring for a loved one is the mission of CommunityHealthcare of Texas.
POSITION SUMMARY
The Spiritual Care Coordinator provides spiritual and emotional support for patients, families, and staff; assists in connecting families with avenues of spiritual support and provides ongoing bereavement care.
ESSENTIAL FUNCTIONS
Assess patient/family with spiritual care needs; participate in the plan of care
Provide spiritual and emotional support according to the plan of care
Participate in on-call rotation and various schedules/duties as assigned or needed
Document visits/phone calls according to Policy
Participate in Interdisciplinary Team meetings
Provide aftercare and bereavement support in cooperation with the Bereavement Coordinator
Provide spiritual and emotional support for staff
Other duties as assigned
POSITION QUALIFICATIONS
Bachelor's degree in Religious Studies required.
(Will consider substituting a non-religious studies bachelor's degree plus 10+ years of direct spiritual care experience for a Religious Studies degree)
Strongly prefer a Master's degree with or working on Clinical Pastoral Education units Grief counseling experience preferred
Hospice experience strongly preferred
Must be proficient in using a computer
Must have reliable transportation and a valid driver's license
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
$28k-35k yearly est. Auto-Apply 15d ago
Customer Service Rep (Contact Center)
Crouch Staffing Solutions, Inc.
Customer service agent job in Waco, TX
Job DescriptionCrouch Staffing is immediately hiring for a CustomerService Representative (Contact Center) to work in Waco, TX! This position is an onsite position.Work Hours: Monday-Friday, 8:15 AM to 4:30 PM (36.25 hours) Pay: $18.00/hr to start
Major Responsibilities:
Accept phone calls in the call center from existing and prospective clients and provide professional, courteous service
Process a variety of requests and profiles changes within the administration system.
Compose and produce correspondence for existing clients, including responses by email.
Develop knowledge of company products and policy administration procedures.
Participate in change management by performing user testing in the policy administration system when needed.
Qualifications:
Prefer one or more years of work experience in customerservice in a related industry, or Associate's degree.
Candidates must be able to work at a computer for long periods of time and handle a large volume of telephone calls.
Effective written and verbal communications using different channels (phone, email, etc.)
Basic mathematical ability.
Ability to maintain good working relationships with customers, home office staff, and agents in a diverse business environment.
Must be detail oriented and able to meet deadlines.
Ability to make sound decisions.
Ability to maintain confidentiality of files.
Ability to use computer system and other office equipment, including word processing and spreadsheet applications provided by the Company.
Please apply at www.crouchstaffing.com
$18 hourly 13d ago
Customer Service Representative - State Farm Agent Team Member
Shaffin Wegener-State Farm Agent
Customer service agent job in Temple, TX
Job DescriptionBenefits:
Hiring bonus
Bonus based on performance
Competitive salary
Paid time off
Flexible schedule
Health insurance
Opportunity for advancement
Training & development
ROLE DESCRIPTION:
As a CustomerService Representative - State Farm Agent Team Member with Shaffin Wegener - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customerservice experience preferred.
$26k-34k yearly est. 24d ago
Call Center Rep - In Office
The Briggs Agencies 4.4
Customer service agent job in Riesel, TX
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 14d ago
Multiple positions_Local to Waco TX_Call Center Rep(Outbound calls exp)
360 It Professionals 3.6
Customer service agent job in Waco, TX
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
We are looking to fill multiple positions for call center representatives in Waco TX.
Outbound Sales Representative - Uses sales lead generator to make outbound sales calls.
Follows up with current customers for additional sales.
Meets monthly sales quotas.
Ensures that customers receive the best service possible through positive interactions via various communication channels such as voice, email, internet chat and social media to ensure orders are processed correctly whether in a call center or non-call center customerservice environment.
Maintains regular contact with customers to process orders, answer questions on and guide customers through product choices and options, provide information on pricing, status of order, address any quality or service concerns, handle complaints or technical questions, and ensure order is completed and shipped on time.
Work is transnational and highly service orientated with a relatively short sales cycle.
Representatives are typically expected to make suggestions to customer on other products and/or services.
Representative may be assigned to take/process orders and provide support for a specific customer group, account or company.
All levels / roles within this position have frequent, regular interaction with customers. Promotes good will, uses skills to assess customer needs and educate customer on available product/services.
Qualifications
Person should have experience working as a call center specialist in the past as well.
Additional Information
Local candidate's are acceptable since in person interview is required for this position.
$27k-33k yearly est. 60d+ ago
Customer Service Representative
Glad Solutions 3.5
Customer service agent job in Harker Heights, TX
Job Description
We're seeking positive, energetic and outgoing CustomerService Representatives that can help our customers with product questions quickly and efficiently. You will be responsible for helping customer by providing product and service information and resolving any technical issues. No experience is required, we provide training.
Join the fastest growing team in Texas! We are seeking Entry Level CustomerService Representatives to join our team. Our Award Winning Team will provide hands on product training and continuous mentoring to help ensure your success. Seize the opportunity to grow your career today!
CustomerService Associate Duties and Responsibilities:
* Provide accurate and valid information for the customers
* Answering client questions
* Assist clients find what they are looking for
* Retain a positive and professional voice at all times
* Handle order Transactions
CustomerService Associate Requirements:
* A high school diploma or GED or an appropriate equivalent
* Successful completion of training offered
* Good communications skills
* Must be 18+ years of age
* Ability to build rapport with clients
$31k-35k yearly est. 3d ago
Customer Service Technician
Brightspeed
Customer service agent job in Clifton, TX
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web!
Job Description
Brightspeed is looking for a CustomerService Technician to join our team! As a CustomerService Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. In this important role you may be required to work varying shifts that include mandatory overtime, weekends, and holidays.
As a CustomerService Technician your responsibilities will include:
Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
Performing maintenance and repair on outside plant facilities
Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
Observing all safety rules and regulations
Assisting other technical personnel in the performance of their duties when requested
Actively supporting sales and marketing related activities
Directing customer facing work and sales referrals
Qualifications
WHAT IT TAKES TO CATCH OUR EYE:
High School diploma or equivalent experience
Ability to distinguish colors on facilities
Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
Basic computer skills including MS Office applications
Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
Ability to work aloft (e.g. ladder)
Ability to work outside in all weather conditions and at various hours of the day/night
A valid driver's license and satisfactory driving record
Positive and professional appearance and demeanor when communicating the company's products and services to our customers
Accountability/dependability (on time and on load when scheduled and serve on call as needed)
Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
Active Learning (curious seeker of added information and actively works to improve skills and knowledge)
BONUS POINTS FOR:
Prior experience as a customer facing telecom operations technician
Basic electricity training/certification or documented equivalent work experience
ADSL installation/repair experience (self/full installs)
A+/Net + Certified Required Soft Skills
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues
#LI-GF1
Additional Information
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.
For all applicants, please take a moment to review our Privacy Notices:
Brightspeed's Privacy Notice for California Residents
Brightspeed's Privacy Notice
$28k-42k yearly est. 7d ago
Spiritual Care Coordinator
Community Healthcare of Texas 4.2
Customer service agent job in Waco, TX
Community Healthcare of Texas has provided Hospice and Palliative Care Services since 1996. Community Healthcare of Texas has caredfor patients with serious and terminal illnesses throughout North Central Texas. Providing compassionate care for those living with an illness while supporting those caring for a loved one is the mission of CommunityHealthcare of Texas.
POSITION SUMMARY
The Spiritual Care Coordinator provides spiritual and emotional support for patients, families, and staff; assists in connecting families with avenues of spiritual support and provides ongoing bereavement care.
ESSENTIAL FUNCTIONS
Assess patient/family with spiritual care needs; participate in the plan of care
Provide spiritual and emotional support according to the plan of care
Participate in on-call rotation and various schedules/duties as assigned or needed
Document visits/phone calls according to Policy
Participate in Interdisciplinary Team meetings
Provide aftercare and bereavement support in cooperation with the Bereavement Coordinator
Provide spiritual and emotional support for staff
Other duties as assigned
POSITION QUALIFICATIONS
Bachelor's degree in Religious Studies required.
(Will consider substituting a non-religious studies bachelor's degree plus 10+ years of direct spiritual care experience for a Religious Studies degree)
Strongly prefer a Master's degree with or working on Clinical Pastoral Education units
Grief counseling experience preferred
Hospice experience strongly preferred
Must be proficient in using a computer
Must have reliable transportation and a valid driver's license
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
How much does a customer service agent earn in Bellmead, TX?
The average customer service agent in Bellmead, TX earns between $20,000 and $34,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.
Average customer service agent salary in Bellmead, TX