Customer service agent jobs in Colchester, CT - 1,105 jobs

Customer Service Representative, Starting at $19.81 hr. Full-Time, Monday - Friday, Various Shifts PTO available after the first 90 calendar days of employment and enjoy an excellent benefits package that includes our very own employee resorts Click here to learn more about our employee resorts R+L Carriers is seeking a Customer Service Representative to work at our Meriden, CT Service Center. The CSR is responsible for maintaining a positive relationship with customers and to assist customers and other R & L employees in tracking and monitoring freight movement. Our CSR's use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives. This includes daily freight tracing with customers, assisting other terminals in freight related issues, and performing other related duties as assigned. Company Culture Requirements: Strong communication/telephone skills Able to work in a fast-paced environment Strong critical thinking skills Ability to deal with potentially stressful situations General office and customer service experience Basic knowledge or Windows, Outlook and other Microsoft products Ability to type 30+ WPM Preferred: 2+ years of experience as a clerk or similar role in a fast pace environment Freight logistics experience Benefits: R+L Carriers offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC. About Us: R+L Carriers is a family owned, privately held transportation company founded in 1965. Our business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking. The Company prides itself in treating our employees and customers with respect and honesty. We believe each employee contributes directly to the Company's growth and success. There are many other transportation companies capable of picking up and delivering freight. However, we believed our customers select us because of the efforts of our employees. R+L Carriers Shared Services, LLC (“R+L Carriers”) and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R+L Carriers will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. This application is considered current for ninety (90) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************. DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: PRI - Carolina, Lot 3-4C A Street Division: Air & Sea Job Posting Title: Customer Service Agent, Warehouse Time Type: Full Time Summary As a Warehouse Customer Service Agent at DSV, you'll play a pivotal role in ensuring customer satisfaction by effectively addressing inquiries, resolving issues, and providing support related to warehouse operations. Your primary responsibility will be to serve as the main point of contact for customers, providing exceptional service and fostering positive relationships. Duties and Responsibilities * Respond promptly and professionally to customer inquiries via phone, email, or in-person visits. * Provide accurate information regarding order status, inventory availability, and shipping schedules. * Investigate and resolve customer complaints, concerns, and discrepancies in a timely manner. * Collaborate with internal teams to address customer issues effectively. * Assist customers with placing orders, tracking shipments, and processing returns or exchanges. * Ensure orders are accurately entered into the system and fulfilled according to customer specifications. * Maintain accurate records of customer interactions, transactions, and inquiries. * Generate reports and summaries as needed to track customer service metrics and performance. * Identify root causes of customer issues and implement solutions to prevent recurrence. * Proactively address potential problems to ensure a seamless customer experience. * Develop a deep understanding of DSV's warehouse services, capabilities, and offerings. * Educate customers on product features, benefits, and value propositions. * Collaborate with warehouse operations, logistics, and sales teams to coordinate customer orders and requests. * Communicate customer feedback and insights to relevant stakeholders for continuous improvement. * Strive to exceed customer expectations by delivering exceptional service and building strong relationships. * Solicit feedback from customers and implement enhancements to improve overall satisfaction. Educational background / Work experience * Some college coursework or a degree in business administration, logistics, or a related field is preferred. * 2-3 years of experience in customer service roles, preferably in the transportation, logistics, or warehousing industry. * Experience with warehouse management systems (WMS) or customer relationship management (CRM) software is advantageous. Skills & Competencies * Strong interpersonal and communication skills, both verbal and written. * Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment. * Problem-solving and conflict resolution skills. * Attention to detail and accuracy in data entry and record-keeping. * Familiarity with Microsoft Office suite (Word, Excel, Outlook). Preferred Qualifications * Experience in warehouse or logistics operations. * Knowledge of transportation and supply chain management concepts. * Certification or training in customer service or related areas. Language skills * Fluent in English (oral and written) Computer Literacy * Proficient in using computer systems, including warehouse management systems (WMS) and customer relationship management (CRM) software. * Familiarity with Microsoft Office suite and other business software applications. At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. For this position, the expected base pay is: $13.50 - $18.25 / Hourly. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy. DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email

TransitAmerica Services, Inc. is currently looking for qualified Customer Service Agents to operate our customer service center in New Haven & Hartford, CT to join our team. is $23.00 per hour. Duties and Responsibilities: * This is a non-exhaustive overview of the job duties for this position. * Answer customer questions and assist in ticket sales through ticket vending machines and mobile app. * Answer telephone inquiries. * Provide timely service information regarding train schedules and any related delays. * Responsible for updating all information/displays regarding trains and track numbers and all public-address announcements. * Responsible for securing, transporting and logging lost and found items. * Manage and maintain Customer Service database using Salesforce. Attempt to contact customers in a timely manner and dispose of unclaimed items according to company policy. * Maintain/update any printed materials for all stations. * Assist in processing refunds and contacting passengers to gather information. * Assisting passengers in the station, boarding and alighting the train. * Be responsible for providing outstanding, friendly, customer service to all stations. * Required to disseminate information to the public related to the operation of the CTrail Intercity passenger rail service. * Assist with the sale of tickets using cash; credit or debit cards; manage lost and found and address customer complaints, refunds, and concerns. * This position will assist the Customer Service Manager and Office Manager with other duties as assigned. * Regular and consistent engagement, participation and promotion of Herzog's Culture and its essential behaviors are a requirement for this position. * Regular and predictable attendance and punctuality are a requirement for this position. * Other duties as assigned. Qualifications: * High School diploma or equivalent. * Bi-lingual in Spanish preferred but not required. * Prior customer service experience is preferred. * Connecticut Driver's License preferred. * Must be proficient in MSWord, Excel, and Outlook. Familiar with the use of mobile apps and Microsoft Teams * Ability to compose well written emails that are clear and concise. * Must be able to reconcile cash, credit and debit card transactions. Pre-Employment Requirements: * Subject to pre-employment background check and motor vehicle report review. * Subject to pre-employment physical, medical evaluation, and drug screen. * Successfully complete and maintain any required safety certification and testing on an annual basis. Physical Requirements: The physical demands described below must be met by an employee to successfully perform the essential job functions of this role. This is a non-exhaustive overview of the physical requirements of this job. * Work primarily in an office environment. * Frequently sits for extended periods of time. * Frequently use a computer keyboard and office related equipment. * Requires occasional standing, walking, lifting, stooping or bending. * Must successfully pass color/vision examinations as required by the position. * Must be able to hear and distinguish auditory signals as required by the position. Safety: * Herzog is nationally recognized for its excellent corporate safety record which results from all employees at all levels, in all positions adhering to established policies and procedures. Reporting any and all safety violations to your immediate supervisor is a prerequisite for continued employment. Safety diligence by all results in a safe work environment for all. Benefits: * Herzog offers a robust benefits package including medical and dental coverage. The plans are specific to projects and locations. Why Herzog: Founded in 1969, Herzog is headquartered in St. Joseph, Missouri, with a satellite office in Fort Worth, Texas. Over the course of our 50+ year history, Herzog has become a national leader in the construction, operations and maintenance of commuter rail, light rail, streetcar, and freight rail projects. We believe our culture is at the heart of our existence. It is that belief which empowers every member of our professional family to act with purpose and passion as they advance their career throughout their personal pursuit of excellence. Backed by over five decades of experience, Herzog delivers exceptional customer service and elite results. Our success is the outcome of our relentless pursuit of excellence, our passion for our customers, safety without compromise, and a deep-rooted belief in the power of team. We invite you to join us on our journey to excellence as we work to be better today than yesterday and better tomorrow than today. It is the policy of TransitAmerica Services, Inc. to provide equal opportunity in employment for all qualified individuals regardless of race, color, religion, ethnicity, national origin, ancestry, disability, medical condition, age, citizenship, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, genetic information, military status, veteran status, and any other characteristic protected by law.

Full-time, Part-time Description Are you a people person? Do you love cars? New England's leading auto-wash company is excited to hire for the grand opening of our BRAND NEW COVENTRY SITE! A 50+ year old family business, ScrubaDub is seeking individuals who are serious about their careers and looking to cultivate customer relationships. Join a USA TODAY Top Places To Work Award Winner for 2024 as we launch the most state-of-the-art carwash facility in Rhode Island! Responsibilities and Duties 1.) Customer Education, Engagement and Sales: Greet every customer and advise them on best services and products for cleaning and maintaining their vehicle. Explain benefits of the Unlimited program while ensuring a positive customer experience with a friendly smile and helpful service! 2.) Cashier: Ring up customers while following ScrubaDub cash handling policies and register procedures for sales transactions. Load cars quickly and efficiently. 3.) Store Operations: Maintain a clean and organized location. This is a busy carwash that needs to be cleaned on a daily basis. Complete necessary side-work and house-keeping items including cleaning the lot and vacuums, taking out the trash, and cleaning the carwash tunnel. Requirements The ideal candidate is energetic, flexible and willing to work various shifts including nights and weekends based on the needs of the business. The ideal candidate has a passion for customer service, enjoys working in a fast-paced environment and is motivated by opportunity for growth and sales Good verbal & written communication skills preferred Basic computer skills to enter customer information as needed into our database Customer Service Experience and cash register experience is preferred but not necessary as we will train the right candidate. Grit - you'll be working outside for much of the year - you're tough and able to handle the outdoors. Benefits Team members average $18 to $22+ an hour with wage, tips, and bonus. Full-time employees are eligible for benefits. This position has opportunity for growth to management level positions. Other benefits include: Health Insurance option for full time employees 401K Retirement plan with 3% employer match Free car washes for your personal vehicle Growth potential at a fast growing company 529 College Savings Plan Scholarships and reimbursement for college or vocational training Salary Description $18-22+ per hour

Benefits: 401(k) Paid time off Training & development WE OFFER Competitive Compensation: $16.35-$17.00 based on experience. Flexible Scheduling: Agency requires four-twelve hour commitments . Comprehensive Health Benefits: Access health insurance options. Continuous Development: Engage in ongoing training and professional growth.. Supportive Work Environment: Thrive in a collaborative workplace. Referral Incentives: Benefit from referral bonuses. Consistent Assignments: Build enduring client relationships through ongoing shifts. Meaningful Impact: Make a significant difference in the lives of individuals coping with medical conditions and age-related challenges. QUALIFICATIONS: High School diploma or equivalent is preferred. Car preferred. Companions do not require licensing Graduated from an accredited Certified Nurses Aide program preferred Active CNA/HHA license preferred Adequate health status to perform described duties. Ability to safely handle body fluids and hazardous waste products. Must have the ability to effectively communicate with patients and staff. Must meet personnel qualifications. RESPONSIBILITIES AND DUTIES: Provides direct and indirect personal care to the patient in the home setting. Utilizes safety measures in the provision of care. Maintains effective communication with supervisor regarding patient's condition. Follows written assignment to deliver patient services developed by an appropriate health care professional. Documents and submits accurate accounts of services provided. Observes the patient for changes in condition and behavior and report to the supervisor. Submits required documentation in a timely manner. Adheres to the role of the Certified Nurses Aide in the home setting as defined in state regulation. The CNA shall not change sterile dressings, irrigate body cavities such as giving an enema, irrigate a colostomy or wound, perform gastric irrigation or enteral feeding, catheterize a patient, administer medication, apply heat by any method, care for a tracheostomy tube, nor provide any personal health service which has not been included in the plan of care. Compensation: $16.35 - $18.00 per hour Since 2004, Executive Home Care has been a critical resource for families looking for in-home care for their loved ones. Executive Home Care provides outstanding training and benefits for the caregivers we place. The professional development of our staff is important to our clients; they want to know that their caregiver is skilled, knowledgeable, and experienced in the field. Additionally, our caregivers enjoy attractive benefits in addition to the features of the job that make it inherently rewarding. When you put the two together, you get a winning combination that makes for a great job with incredible long-term potential. Executive Home Care is currently hiring dedicated, compassionate people who enjoy helping others. As a professional caregiver, you will provide direct care to seniors who need a little help with everyday living.Experience in healthcare is not necessary, and all training is provided. Explore Opportunities Near You If you are looking for a career in a fast-growing industry and you want to improve the lives of people in your community, then we want to hear from you.

Job Description First Choice Health Centers is looking for a bilingual English/Spanish speaking Full-Time Call Center Representative who serves as the initial point of patient contact. The representative provides exemplary customer service to all patients, their families and other contacts. This position is charged with the timely and accurate processing of patients through answering all incoming calls, taking complete and accurate messages, scheduling appointments, verifying patient information, collecting all relevant information. Why First Choice? We are committed to you! We offer great training, great benefits, career growth and employee well-being! Medical, Dental and Vision Insurance for employees working 30 hours or more 20 days of Paid Time Off, 8 Paid Holidays, and 2 Floating Days per year Retirement savings program, including a safe harbor 401k with up to a 4% company match after 6 months of employment Company paid Life insurance Voluntary Term, Whole Life, Accident and Critical Care Insurance Complimentary premium Calm Health membership (#1 mental health app) Recognition programs Monday through Friday schedule (no evenings or weekends) The hourly range for this position is $17.00 - $19.50/hour. Pay is based on several factors including but not limited to work experience, certifications, etc. For more than 25 years First Choice Health Centers has been a leading nonprofit human services organization that breaks down barriers to care helping individuals and communities live healthier lives. To learn more about First Choice Health Centers, visit us at firstchc.org. Minimum Knowledge, Skills & Abilities Required: Experience working in a call center or customer-support role. Strong active-listening and verbal-communication skills. Proficiency in problem-solving. Ability to multitask and manage time effectively. Experience and Training: Bilingual English/Spanish preferred Call center: 1 year (Preferred) Experience in a Healthcare setting a plus! Customer service: 1 year (Preferred) Minimum HS Diploma or GED equivalent required Standard Job Duties: Answers all incoming calls in a timely manner in a call center setting. Schedules/reschedules patient appointments, responds to customer questions, accurately and timely, elevates customer concerns to supervisor in a pleasant, respectful and courteous manner. Obtains and verifies required information, such as patient demographics, during call. Make same day appointments for all medical, family providers, pediatrics, obstetrics and gynecology and specialty providers. Refer to phone triage list for calls referred to nurse or Provider. First Choice is a drug-free workplace. Candidates are required to pass a drug test, including testing for marijuana, before beginning employment. We test for marijuana as part of our drug-free workplace policy. COVID-19 considerations: Employees at First Choice Health Centers must be vaccinated against COVID-19. Certain exemptions may apply. First Choice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Job Posted by ApplicantPro

We are seeking a Call Center Representative to join our dynamic team! in Connecticut, training onsite) The Call Center Representative works closely .with patients and clinical professionals while utilizing excellent customer service skills, accurate data entry while professionally managing a high volume of incoming calls in a call center environment. Schedules patient appointments and perform tasks in medical records. Duties and responsibilities The Call Center Representative will effectively triage calls and accurately schedule all new and existing patients with appropriate provider. Typical duties include but are not limited to: Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging system Accurately acquire, confirm and input demographic and insurance information for all patients. Perform other related duties as assigned. Qualifications High School diploma, or GED is required. An Associate's degree is highly preferred. Minimum of one to two year relevant work experience in a high volume medical call center highly preferred. The Call Center Representative is the first point of contact for our organization; must be compassionate, highly motivated, organized individual. Electronic appointment scheduling and data entry experience required. Exceptional phone etiquette incorporating strong communication, interpersonal and customer service skills a necessity. Strong critical thinking and problem solving skills with the ability to work as a member of the team to serve patients is a must. Bi-lingual in English and Spanish is required. Physical Requirements/Work Environment Variable 8 hr. shifts between 7am-8pm, including weekends as needed Minimal physical effort Must be able to operate computer and telephone continuously District travel as necessary Here's what we offer Major medical, dental and vision insurance, generous PTO, tuition reimbursement and much more. Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

The Connecticut Humane Society is looking for a dynamic, customer service oriented individual to work in our Call Center. This position will be located at our Newington location. The candidate will be responsible for answering and handling all incoming call, and re-routing them as needed. They will provide general information on the society and answer questions about our programs and services. When the call volume is low this position will place follow up calls to adopters and do short phone surveys with clinic clients. This position will also rotate through the general call answering, follow up calls and working directly to set up client appointment in the clinic. They will need to perform administrative tasks such as entering client or animal date into our clinic or shelter software. Position Overview Title: Call Center Representative Overview: This full time position is benefit eligible. This position is ideal for who is able to deal with different communication styles. We are looking for a customer service oriented individual who can work well within a team. Interested individuals must be able to handle multiple priorities and enjoy a busy call center environment. This position includes a weekend schedule. Connecticut Humane Society is an Equal Opportunity Employer M/F/D/V. Location: UNITED STATES, Newington, CT Position Type: Full Time Pay Type: Hourly (Non-Exempt) Pay Range: $17-20/hr US Schedule: Friday through Tuesday, 8:30am to 5:00pm. Qualifications Education: High school diploma/GED Experience: One to two years' experience working in a customer service position. Prior reception or call center experience preferred Technology: Microsoft Office, basic office machinery, data entry and multi line phone systems.

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE This position is responsible for both ticket and gift card sales for the property, while providing superior customer service. Primary Duties and Responsibilities: includes but not limited to: * Sells ticket via walk up and over the phone * Processes gift card transactions via walk up, over the phone and via Mohegansun.com online store Secondary Duties and Responsibilities: * Distributes will call for all ticketed events * Helps support related in-house departments, as needed * Maintains confidentiality in regards to event and guest information Minimum Education and Qualifications: * Previous money handling experience * Must be familiar with a computer Competencies: Incumbent will master the following competencies while in this position: * Able to read, understand and communicate all necessary information * Excellent guest service skills Training Requirements: * Knowledge of the Mohegan Sun gift card database system * Proficiency in Box Office ticketing software and other applicable computer programs Physical Demands and Work Environment: * Must be able to adapt to a high energy environment that is constantly changing * Must be able to sit and stand for extended periods of time * Must be able to lift up to 30 lbs. * Must be able to work long hours, nights, weekends and holidays, as assigned This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary. #JoinOurWinningTeam Work Shift: Regular Knock, knock. Hear that sound? That's opportunity! . Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

Call Center Representative needs call center/dispatcher experience. Call Center Representative requires; Must be able to pass 27-30 wpm typing test. Must be able to pass a customer service assessment Must be able to successfully pass a criminal background check and drug test. Can navigate multiple applications and research solutions with ease Love helping people and guiding them to the best solution for their issue Are excited by innovative technology Provide calm conflict resolution and problem solving for frustrated customers Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers. Call Center Representative duties; Act as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs. Provide one-to-one telephone contact with consumers and providers. Assist with password resets. Accurately respond to incoming calls received by the call center. Accurately document all interactions with consumers.

Inaugural Home Improvements is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free. Inaugural Home Improvements is looking for a Call Center Representative for our Springfield, MA office to join our winning team. Join our team of professionals and earn a substantial income, work for one of the fastest growing companies in the industry. Earn money while making a positive impact that help homeowners improve their homes. General Purpose: Customer Service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Input lead information, update reports and answer phone calls from ads. Responsibilities: • Deliver scripted pitch to the homeowners • Adjust scripted pitch to meet needs of specific homeowners • Handle homeowner's questions and objections • Obtain homeowners information including names and addresses phone numbers etc. • Receive appointments over the telephone • Input appointment details into the computer system • Input homeowners' information and important details of conversation • Confirm appointments placed with canvassers or sales representative • Issue appointments for reps to meet prospective homeowners • Quality control phone calls • Answer telephone calls from potential homeowners who are responding to advertisements • Contact homeowners to follow up on initial interaction • Update lead information and maintaining reports Qualifications: • Knowledge of sales and marketing principles and strategies • Relevant work experience in telemarketing, sales, marketing, or promotions • Product knowledge --Training provided • Proficiency in relevant computer applications This position offers excellent earning potential with a base pay of $20/hr plus performance incentives of up to $600/mo.

: Call Center Representative - Direct Hire (Hybrid) Farmington, CT $20.00/hour Monday-Friday | 10:00 AM - 6:00 PM Hybrid schedule available after training Why You'll Love This Job Direct hire opportunity with full benefits $20/hour starting pay Health, dental, and vision insurance Fast-paced, team-oriented call center environment Bilingual (English/Spanish) candidates encouraged Job Description We are hiring Call Center Representatives to manage a high volume of inbound and outbound calls. This role is ideal for candidates with strong communication skills who thrive in a phone-based, fast-paced setting. Responsibilities Handle 50-60 calls per day Provide professional and friendly customer service Accurately document calls and follow up as needed Follow company procedures and performance standards Work collaboratively with the call center team Qualifications Call center or high-volume phone experience preferred Comfortable speaking on the phone for extended periods Strong verbal communication skills Reliable and punctual Bilingual English/Spanish a plus Job Type: Full-time, Direct Hire, Hybrid AFTER training Pay: From $20.00 per hour Benefits: Health, Dental, Vision Job Type: Full-time Benefits: Dental insurance Health insurance On-the-job training Paid time off Vision insurance Experience: Call center: 1 year (Required) Data entry: 1 year (Required) Ability to Commute: Farmington, CT (Required) Work Location: In person

Hamilton Connections in Hamden is seeking reliable Customer Service/ Call Center agents in East Haven to join our team. In this role, you will be responsible for handling calls and scheduling appointments. Responsibilities Take inbound calls from customers Provide exceptional customer service throughout the appointment-setting process Explain pricing and services to customers Skills Strong communication skills Computer knowledge and data entry Administrative experience Excellent customer service skills Fluency in English is required; additional language skills are a plus Must be reliable Detail $18.00 35 - 45+ hours per week Can be scheduled anytime between 7:30am to 5:00pm Monday - Saturday (rotating Saturdays through most of the year) Long term position

Job Description About Company: Long Island Select Healthcare Inc. (LISH) is a comprehensive network of community health centers. We are a Federally Qualified Health Center (FQHC) that provides Article 16 and 28 clinic services at 8 locations across Suffolk County, New York. We are a multi-specialty healthcare provider caring for our community through Primary and Specialty Medical Care, Dental, Behavioral Health, Audiology, Physical Therapy, Occupational Therapy and Speech Language Pathology. We currently provide care to over 7,000 patients and have an annual operating revenue of $22m. LISH is a forward-thinking, community-oriented organization! We are a certified NYS Patient-Centered Medical Home, with a mission to make a difference in our community. Our unique offerings include a robust Chronic Care Management program, Telemedicine & Virtual Care services and integrated Primary & Behavioral Healthcare. About the Role: The Call Center Representative plays a crucial role in ensuring customer satisfaction and loyalty by providing exceptional service and support. This position involves handling inbound and outbound calls, addressing customer inquiries, and resolving issues efficiently. Representatives are expected to maintain a positive attitude while managing a high volume of calls, ensuring that each interaction is handled with care and professionalism. The ultimate goal is to enhance the customer experience, leading to increased retention and positive brand perception. By effectively communicating and problem-solving, the Call Center Representative contributes significantly to the overall success of the organization. Minimum Qualifications: High school diploma or equivalent. Proven experience in a customer service role, preferably in a call center environment. Strong verbal communication skills and a friendly demeanor. Preferred Qualifications: Associate's degree or higher in a related field. Experience with customer relationship management (CRM) software. Bilingual abilities in English and another language. Responsibilities: Answer incoming calls and respond to customer inquiries in a timely and professional manner. Provide accurate information regarding products and services and assist customers with their needs. Document customer interactions and maintain detailed records of conversations and resolutions. Resolve customer complaints and issues by identifying the root cause and providing appropriate solutions. Collaborate with team members and other departments to ensure a seamless customer experience. Schedules appointments for patients: Obtains & enters accurate demographic information into the EMR Identifies client needs, clarifies information, research issues and provides solutions. Identifies appropriate insurance as needed and re-verifies accordingly Schedules appointments correctly, clearly documenting the reason for the appointment, verifies entered data coincides with appointments Reviews appointment details with caller prior to hanging up Updates patient registration/demographic info with new/terminated insurance policies, copay information Makes reminder phone calls as requested Reschedules appointments when necessary Processes new patient registration forms, HIPAA, privacy notice, and demographic forms. Communicates Sliding Scale policy to patients, requests documentation. All other duties as assigned by the Patient Services Management team. Skills: The required skills for this role include strong communication and interpersonal abilities, which are essential for effectively engaging with customers and addressing their needs. Problem-solving skills are utilized daily to identify issues and provide timely solutions, ensuring customer satisfaction. Attention to detail is crucial when documenting interactions and maintaining accurate records. Preferred skills, such as familiarity with CRM software, enhance the efficiency of managing customer information and tracking interactions. Bilingual skills can significantly improve communication with a diverse customer base, further enriching the customer experience.

Call Center Marketing Specialist Yankee Home - Chicopee, MA Job Type: Part -time Shifts: 4pm -8pm Monday -Friday, flexible every other Saturday for mid -shift Location: On -Site, Chicopee, MA 01022 Yankee Home Improvement, one of the best -known companies in New England, is seeking enthusiastic and dynamic individuals to join our team as Marketing Representatives. In this role, you will be the voice of our company, making outbound calls or attending various home show events, engaging with attendees to potential and existing customers to introduce our top -rated home improvement products and services. Your primary goal will be to build rapport, provide exceptional customer service, and schedule appointments for our sales team. We offer comprehensive paid training, uncapped earning potential with biweekly bonuses, and a comprehensive benefits package. If you possess excellent communication skills, a positive attitude, and a passion for helping customers, we want to hear from you! Join us at Yankee Home Improvement and be part of a team that values integrity, responsibility, excellence, and listening. Control your own pay - your bonus is uncapped, based on the performance you bring to the table! Qualifications: Enthusiastic and positive attitude. Exceptional communication skills. Creativity and problem -solving ability. Basic technological aptitude. Reliable transportation. High school diploma or equivalent (required). Experience in customer service or call center (preferred). Then We Will Provide: Comprehensive, Paid Training Uncapped earning potential - bonuses paid biweekly Team -based incentives and Employee Appreciation events Opportunities for Advancement Flexible Work Schedules Requirements: Reliable Transportation Ability to commute to Office in Chicopee, MA High school or equivalent (Required) Call center: 1 year (Preferred) Customer service: 1 year (Preferred) What's in it for you: Pay: $16.00 - $19.00 per hour Bonus opportunities Performance bonus Comprehensive paid training Uncapped earning potential with biweekly bonuses Employee discount Requirements Available to work on -site at the Chicopee Office Available to work 4pm -8pm Monday -Friday, flexible every other Saturday for mid -shift Enthusiastic and positive attitude. Exceptional communication skills. Creativity and problem -solving ability. Basic technological aptitude. Reliable transportation. High school diploma or equivalent (required). Experience in customer service or call center (preferred). Benefits Uncapped earning potential with biweekly bonuses Employee discount Equal Opportunity Employer Yankee Home is an Equal Opportunity Employer and considers all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. Job ID: ZR_9_JOB

Job Description Key Cars Auto Group is looking for an enthusiastic and customer-focused Call Center Representative to join our growing team. This position is based out of our location in Milford, CT. As the first point of contact for our dealerships, you'll play an important role in creating a positive customer experience by answering calls, scheduling appointments, and providing information about our products and services. Responsibilities: Handle inbound and outbound calls in a professional and friendly manner Assist customers with scheduling service and sales appointments Provide accurate information about dealership services, promotions, and inventory Document all customer interactions in the CRM system Support dealership teams by following up with leads and ensuring excellent customer service Qualifications: Previous call center or customer service experience preferred Excellent communication and problem-solving skills Ability to multitask in a fast-paced environment Computer and data entry skills required Reliable, positive, and team-oriented attitude Benefits Top Rated Medical/Dental Benefits $25,000 Free Life Insurance 401(k) with company match after one year Paid Vacation Fun, energetic environment with lots of employee appreciation events Employee referral program Much more! About Us: Key Cars Auto Group is one of the fastest-growing retail automotive dealer groups in Connecticut. Our mission is to provide solutions rather than simply pushing products, believing that everyone deserves to drive a nicer, newer car. As an Internet Sales Appointment Coordinator, you will be an essential part of ensuring our customers find the right transportation solutions. At Key Cars, we strive for excellence in everything we do, and our commitment to exceptional service and solutions sets us apart. We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Description Key Cars Auto Group is looking for an enthusiastic and customer-focused Call Center Representative to join our growing team. This position is based out of our location in Milford, CT. As the first point of contact for our dealerships, you'll play an important role in creating a positive customer experience by answering calls, scheduling appointments, and providing information about our products and services. Responsibilities: Handle inbound and outbound calls in a professional and friendly manner Assist customers with scheduling service and sales appointments Provide accurate information about dealership services, promotions, and inventory Document all customer interactions in the CRM system Support dealership teams by following up with leads and ensuring excellent customer service Qualifications: Previous call center or customer service experience preferred Excellent communication and problem-solving skills Ability to multitask in a fast-paced environment Computer and data entry skills required Reliable, positive, and team-oriented attitude Benefits Top Rated Medical/Dental Benefits $25,000 Free Life Insurance 401(k) with company match after one year Paid Vacation Fun, energetic environment with lots of employee appreciation events Employee referral program Much more! About Us: Key Cars Auto Group is one of the fastest-growing retail automotive dealer groups in Connecticut. Our mission is to provide solutions rather than simply pushing products, believing that everyone deserves to drive a nicer, newer car. As an Internet Sales Appointment Coordinator, you will be an essential part of ensuring our customers find the right transportation solutions. At Key Cars, we strive for excellence in everything we do, and our commitment to exceptional service and solutions sets us apart. We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Automotive Service Dispatch Westbrook, CT Westbrook Honda, Proud member of the Lorensen Auto Group, is growing and we need to add an experienced Service Dispatcher. We are a 7 time Presidents Award winner highly focused on a World Class customer experience. Customer satisfaction starts with employee satisfaction. We work as a tight knit team, and the right candidate will be a consummate team player. The Service Dispatcher is responsible for coordinating and scheduling service work to ensure efficient workflow and timely completion of repairs. This role requires strong organizational skills, the ability to manage multiple priorities, and a proactive approach to planning. Experience in process improvement, operations, or manufacturing environments is a plus, as these skills can help maintain a smooth and methodical operation. Key Responsibilities: Schedule and Dispatch Work: Assign repair orders to technicians based on skill level, availability, and job complexity Workflow Management: Monitor progress of vehicles through the service process, ensuring jobs stay on track and deadlines are met Proactive Planning: Anticipate bottlenecks and adjust schedules to maintain efficiency, especially for larger, more complex jobs Communication: Serve as the primary point of contact between service advisors and technicians to ensure clarity and minimize delays Process Awareness: Apply organizational and planning skills to streamline operations and improve turnaround times Documentation: Maintain accurate records of work assignments, job status, and completion times Customer Focus: Support the service team in delivering timely and high-quality service to customers Qualifications: Strong organizational and time-management skills Ability to balance multiple tasks and priorities in a fast-paced environment Excellent communication and problem-solving skills Proficiency with scheduling tools and basic computer applications High attention to detail and methodical approach to planning Ideal Candidate Profile: Highly organized and proactive. Comfortable working in a dynamic environment with frequent changes CDK experience Strong interpersonal skills to coordinate between multiple departments Benefits: 401(k) Excellent 401(k) match Medical and Dental insurance Disability insurance Ongoing monthly training and reviews Performance Incentives Flexible schedule Life insurance Paid time off Vision insurance Free lunch on Saturdays Closed Sunday's and all Major Holidays Lorensen Auto Group is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at Lorensen Auto Group are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

Job Title: Call Center Representative Reports To: Director Location(s): The Vascular Experts Pay Status: Full Time / Hourly Non-Exempt Incumbent consistently provides courteous, informative and professional service and responsiveness to all calls from patients, family members or other callers. Schedules appointments for callers as required. Principal Duties & Responsibilities: Answers multi phone lines, greets all callers politely and quickly determines the needs of the caller. Schedules appointments for callers with the appropriate physician or provider. Uses mail/e-mail/faxes to deliver paperwork to all new patients of the practice Introduces patients to our patient portal and its associated functions. Accurately documents all necessary patient information into the appointment notes. Promptly notifies the appropriate staff/physicians of any emergency calls from a hospital, facility, physician and/or patient. Retrieves messages from the patient portal and responds to them in a timely manner. Directs phones calls that require assistance from office personnel to appropriate office staff. Performs other related duties as assigned by direct manager or other authorized manager of TVE. Required Experience, Education & Licensure: Incumbent must possess a minimum education of a High School Diploma (or GED), with a minimum of two (2) years of prior experience in a customer service call center or a receptionist position. Must demonstrate effective communication skills and the ability to interact tactfully with a variety of callers and the ability to independently schedule appointments or resolve patient/family member questions.