Customer service agent jobs in Hewitt, TX - 573 jobs
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Customer Service Representative
Prokatchers LLC
Customer service agent job in Temple, TX
Under general supervision, communicates to Members policies, procedures, and services to ensure complete knowledge of the Plan.
Must adhere to call handling goals of 80% of calls answered within 30 seconds.
Helps and adheres to call abandonment rate of less than five percent (5%) with average hold time not to exceed 2 minutes based on regulatory requirements.
Within 60 days of employment on the floor, must meet monthly quality goal of ninety-two percent (92%) or greater based on two percent (2%) of calls monitored.
Must successfully complete CustomerService training and successfully pass proficiency exam to maintain CSA position.
Must successfully complete spelling, grammar, and basic computer skill testing during job interview.
$26k-34k yearly est. 1d ago
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Customer Service Representative
Saltu Healthcare
Customer service agent job in Temple, TX
Member Customer Advocate - Onsite (Temple, TX)
📍
Temple, TX
| ⏳
3-Month Contract with Possible Full-Time Conversion
🕘
Training: Mon-Fri, 8 AM-5 PM (First 3 Weeks)
🕒
Post-Training Schedule: 40 hrs/week, shifts between 7 AM-7 PM Mon-Fri
What You'll Do
Provide members with accurate information regarding plan policies, procedures, services, and benefits
Serve as primary support for benefits, premium payments, and simple enrollment inquiries
Verify and update member demographic information in the system
Meet call center performance standards, including:
Answering 80% of calls within 30 seconds
Call abandonment rate under 5%
De-escalate concerns and attempt to resolve issues before they escalate to formal complaints
Document all member interactions clearly and accurately following department guidelines
Utilize internal resources to obtain benefit details and resolve inquiries
Maintain strong schedule adherence and participate in ongoing proficiency training
Qualifications
High School Diploma or GED required
Entry-level friendly - customerservice experience is helpful but not required
Must pass customerservice training, proficiency exams, and onboarding assessments
$26k-34k yearly est. 2d ago
Customer Service Expert
Palm Beach Tan-LST Austin I, Ltd.
Customer service agent job in Killeen, TX
Job DescriptionBenefits:
Employee discounts
Flexible schedule
Training & development
At Palm Beach Tan "clean" is our middle name. In order to live up to that name, we are looking for outgoing, energetic individuals who LOVE to clean. This person will be responsible for various cleaning duties throughout the salon.
Responsibilities
Maintains salon cleanliness
Sanitizing equipment after each use
Mopping, dusting, laundry, sanitizing tanning beds, floors, bathrooms
Setting up tanning rooms for next customer according to Palm Beach Tan standards
Assisting customers as needed
Qualifications
Must be at least 18 years of age
Reliable transportation, and flexibility including nights and weekends
Attention to detail
Ability to stand, bed, walk for up to 7 hours per day
We offer a flexible work environment, free tanning and product discounts.
LST Austin, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected Veteran status, or any other characteristic protected by law.
$54k-123k yearly est. 28d ago
Customer Service Executive
Sembcorp Industries
Customer service agent job in West, TX
About Sembcorp Sembcorp is a leading energyand urban solutions provider headquartered in Singapore. Led by its purpose to drive energy transition, Sembcorp delivers sustainable energy solutions and urban developments by leveraging its sector expertise and global track record.
Join The Singapore Mint
As a wholly-owned subsidiary of Sembcorp Industries, The Singapore Mint produces high-quality coins and medallions, blending advanced technology with skilled craftsmanship. Founded in 1968 and globally recognised through multiple accolades, it also offers a range of currency-related gifts and collectibles.
Key Responsibilities:
* Customer Interaction & Enquiry Management:
Manage inbound/outbound calls, emails, live chat, and digital channels. Ensure all interactions are logged in relevant CRM systems.
* Complaints Handling & Resolution:
Oversee complaint resolution processes and escalate issues when necessary. Track Voice of Customer (VOC) feedback.
* Training and Development:
Coach and support retail agents. Conduct training sessions and maintain SOPs and onboarding materials.
* Reporting & Performance Monitoring:
Track KPIs (e.g., CSAT, average handling time). Prepare performance reports and use insights to improve service.
* Data & Compliance Management:
Ensure compliance with PDPA and internal privacy policies. Maintain accurate records and support audits.
Requirements
* Diploma/Degree
* Preferably with 3 years' experience in CustomerService
* Excellent interpersonal skills with a pleasant personality
* Able to communicate with English and one other language
Our Culture at Sembcorp
At Sembcorp, our culture is shaped by a strong set of shared behaviours that guide the way we work and uphold our commitment to driving the energy transition.
We foster an institution-first mindset, where the success of Sembcorp takes precedence over individual interests. Collaboration is at the heart of what we do, as we work seamlessly across markets, businesses, and functions to achieve our goals together. Accountability is a core principle, ensuring that we take ownership of our commitments and deliver on them with integrity and excellence. These values define who we are and create a workplace where our people can thrive while making a meaningful impact on driving energy transition.
Join us in making a real impact!
$40k-81k yearly est. 1d ago
Customer Rep/Station Attendant
Tornado Bus Company 3.9
Customer service agent job in Waco, TX
Job Description
Tornado Bus Company is currently looking for a CustomerService Rep/ Station Attendant Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSR's are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties.
JOB SPECIFIC RESPONSIBILITIES:
Provide an exceptional customer experience.
Call customers to advise about changes or cancellations of scheduled runs.
Responds to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customerservice.
Responsible for cash management and compliance.
Operates cash register and/or credit card equipment.
Sells and processes ticket orders via telephone, internet, and over the counter.
Responsible for closing of the terminal including preparation of cash bank deposits, sales report, and depositing in safe box.
Greet visitors while following procedures in notifying employee or department the visitor/vendor is requesting to see.
Assist customers with luggage ID tag and transfer to luggage compartment.
Provides exceptional customerservice by assisting passengers with luggage as needed and loading/unloading luggage into the cargo bay.
Maintains cleanliness of interior and exterior of terminal (i.e., sweeping, mopping, removal and disposal of garbage, cleaning windows, etc.) and stocking necessary supplies
Maintains cleanliness of bathrooms (i.e., sweep/mop floors, sanitize sinks and toilets, restock bathroom tissue/multifold napkins)
Stock necessary restroom supplies (bathroom tissue, sanitizer foam, trash bags) in vehicles
Assist with cleanliness of Driver dorms (certain locations)
Other duties assigned by Manager
EXPERIENCE:
2 years of job-related experience
Bilingual (English/Spanish)
PHYSICAL DEMANDS:
Heavy - Exerting 60-100 lbs. frequently, 25-60 lbs. occasionally, or up to 10-20 constantly.
We offer benefits:
Medical Insurance
Dental Insurance
Vision Insurnace
Life Insurance
Aflac
401k
And many more!!!!!!!
$31k-49k yearly est. 4d ago
SEASONAL CUSTOMER SERVICE POSITIONS
Knight Arthur Promotions
Customer service agent job in Hewitt, TX
Knight Arthur Promotions Inc. is a inside marketing firm that offers long term career opportunities, business development, and opportunities for growth. We are looking for energetic and motivated individuals to add to our team. Job Description
SEASONAL, FULL TIME, PART TIME with the opportunity for LONG TERM employment and unlimited growth opportunities! Brand Management Firm seeks individuals who are ready to start during our busiest and most profitable time of year!
Are you self-motivated and outgoing? Are you looking for a sales position where you can make a bigger paycheck? We are back on the hunt for a few energetic and motivated sales reps to join our team! We've had some crazy growth in 2016 and we need to grow our sales force to keep up! We have opened FIVE offices this year alone and we will be opening three more before years end!
As a customer care specialist you will be on the front lines of our business, advising customers on electronic and home theater selection that best fit their needs. You will be a part of a team that values determination, focus, and execution. You'll develop your professional skills, learn a ton, and make a direct impact on our company's growth. You'll be part of a team of sharp, energetic, focused people who will only encourage you to crush your numbers. You'll get to know them well via regular company parties and team nights. Oh yeah, and we also have uncapped commission on top of a base salary and room to advance into Sales Management positions.
We offer:
- Professional sales, product, and management training
- Warm Leads only -- NO outside sales or cold calling
- Competitive base plus uncapped commissions/bonuses (top earners make over $1200 weekly)
- Advancement opportunities
- Fun team oriented office culture with weekly team nights!
Compensation:
We offer a weekly salary plus commission.
You will get paid every Friday. This is a true base plus commission position -- NO DRAW!
Desired Strengths:
- Sales background preferred, but we are willing to train the right candidate
- Coachable and a fast learner
- Reliable and committed to working with integrity
- Attractive personality that can establish rapport with our customers and mesh with our office culture
Take some of the stress out of the holidays with a new career, extra $, and a jump start on those new years' resolutions
Additional Information
We are a premier brand management and advertising firm that offers its clients the ability to increase their consumer base and provide BRAND AWARENESS with cost-effective marketing strategies, including face to face sales. We create these campaigns, convey them to each respective target market, and ensure results.
If you feel that you are the right candidate, apply today to secure an interview with the Management Director.
Website: knightarthurpromotionsinc.com
Or give us a call at **************!
$1.2k weekly 2h ago
Customer Support Associate- Waco, TX
Atmos Energy 4.7
Customer service agent job in Waco, TX
At Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits. Benefits offered include:
Medical & Prescription Drug Coverage
401K/Retirement Savings Plan
Dental Insurance
Vision Insurance
Basic Life Insurance
Short- and Long-Term Disability
Employee Assistance Program
Company Holidays & Paid Time Off
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Educational Assistance
LifeLock Identity Theft Protection
Paid Training
LinkedIn Learning
Bilingual (
Spanish-English
) Differential Pay upon completion of training and a bilingual assessment-Additional $2.00 per hour.
The shift is Monday through Friday 9:15 am to 6:15 pm.
Atmos Energy is seeking Customer Support Associates for our Customer Contact Centers in Amarillo and Waco.
Top Employer Recognition
America's Best Employers - Forbes Magazine
The 100 Most Trustworthy Companies In America - Forbes Magazine
Top Places to Work - Dallas Morning News
Best Places to Work - Mississippi Business Journal
Best Place to Learn - Dallas Chapter of the American Society for Training and Development (ASTD)
The Successful Candidate:
Responsible for performing basic customer support activities including billing review and adjustment, service order creation and emergency call handling. Maintains working knowledge of Atmos Energy customerservice policies, procedures, and systems.
1. Responds to current and/or prospective customers regarding service connections, disconnections, marketing programs, billing questions and payment arrangements. This contact is primarily by phone but may also include other forms of communication. (20%)
2. Receives and processes transactions and requests based on designated level of authority. Forwards other issues to appropriate level of responsibility. (20%)
3. Analyzes, evaluates, and addresses customer issues utilizing current company policy. (20%)
4. Reviews, analyzes and corrects errors on customer accounts to ensure accuracy using an online Customer Information System. Communicates correct information to customers in a timely manner. (20%)
5. Research potential discrepancies on customer accounts and takes appropriate action to verify customer identity, address(es) and delinquent accounts as required. (10%)
6. Handles customer calls to ensure responsiveness to natural gas and other potential emergency situations, exercising caution and adhering to standardized processes. (10%)
Minimum Requirements
Educational/Experience Level:
A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED); and successful completion of the CustomerService Assessment, demonstrating communication and customerservice skills.
Communication Skills:
Requires excellent verbal and written communication skills.
Numeric Skills:
Requires the ability to perform basic addition, subtraction, multiplication, and division.
Computer Skills:
Requires intermediate computer skills for data entry, reference and/or retrieval tasks.
Previous experience with a Customer Information System is a plus.
Work Conditions:
Works in an indoor environment.
Occasionally requires performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting. May require sitting for long periods of time.
Other Requirements:
As a safety-sensitive position, pre and post-employment screenings, including but not limited to drug testing as outlined by the Department of Transportation and Pipeline Hazardous Material Safety Administration are required.
THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION
Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
About Us
Atmos Energy Corporation, an S&P 500 company headquartered in Dallas, is the country's largest natural gas-only distributor. We safely deliver reliable, affordable, efficient, and abundant natural gas to more than 3 million distribution customers in over 1,400 communities across eight states located primarily in the South. As part of our vision to be the safest provider of natural gas services, we are modernizing our business and infrastructure while continuing to invest in safety, innovation, environmental sustainability, and our communities. Atmos Energy manages proprietary pipeline and storage assets, including one of the largest intrastate natural gas pipeline systems in Texas.
Job Family:
CustomerService
$33k-38k yearly est. Auto-Apply 14d ago
Multiple positions_Local to Waco TX_Call Center Rep(Outbound calls exp)
360 It Professionals 3.6
Customer service agent job in Waco, TX
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
We are looking to fill multiple positions for call center representatives in Waco TX.
Outbound Sales Representative - Uses sales lead generator to make outbound sales calls.
Follows up with current customers for additional sales.
Meets monthly sales quotas.
Ensures that customers receive the best service possible through positive interactions via various communication channels such as voice, email, internet chat and social media to ensure orders are processed correctly whether in a call center or non-call center customerservice environment.
Maintains regular contact with customers to process orders, answer questions on and guide customers through product choices and options, provide information on pricing, status of order, address any quality or service concerns, handle complaints or technical questions, and ensure order is completed and shipped on time.
Work is transnational and highly service orientated with a relatively short sales cycle.
Representatives are typically expected to make suggestions to customer on other products and/or services.
Representative may be assigned to take/process orders and provide support for a specific customer group, account or company.
All levels / roles within this position have frequent, regular interaction with customers. Promotes good will, uses skills to assess customer needs and educate customer on available product/services.
Qualifications
Person should have experience working as a call center specialist in the past as well.
Additional Information
Local candidate's are acceptable since in person interview is required for this position.
$27k-33k yearly est. 2h ago
AMTEX INSURANCE CUSTOMER REPRESENTATIVE
Constitution General Agency LLC
Customer service agent job in Waco, TX
At
Amtex Insurance
, we prioritize providing outstanding experiences for our customers and employees alike. As we continue to grow, we actively seek experienced talented individuals from both within and outside our organization, offering them a nurturing and collaborative environment. Whether you have experience or not, every employee receives thorough training about our mission, vision, and the essential role they play in our success. Join us on this exciting journey of growth and be a valued part of our thriving team!
Team Member Responsibilities:
Building effective relationships with clients
Selling policies to effectively meet the needs of our clients and explaining policy coverages
Strong and effective phone communication with customers and sales representative
Providing consistent, accurate and timely communication with clients in person, over the phone, etc.
Qualifications:
Ability to communicate with team members and clients
Ability to analyze, negotiate and compile customer renewals
Must be bilingual
$32k-51k yearly est. 9d ago
Management Customer Service
Glad Solutions 3.5
Customer service agent job in Harker Heights, TX
Job Description
Glad Solutions is actively recruiting and accepting competitive, team-oriented individuals to join our team. This is an entry level position, meaning we will provide full product education to the right candidates. Experience wanted but not required from the following areas:
CustomerService
Retail Sales
Restaurant and Hospitality
Call Center
Or
General Labor
We provide excellent earning potential and the chance to develop marketing, communications, management, and customerservice skills that will benefit you long-term. Our company has a competitive, yet supportive culture based on trust and integrity that has allowed us to grow over the years.
Requirements:
Full-time, flexible schedule
Must be over 18 years of age.
Professional demeanor
Communication skills
Team player and goal orientated.
Apply Today and Schedule your Interview!
$30k-35k yearly est. 19d ago
Customer Service Representative
Fyzical Therapy and Balance Centers 3.7
Customer service agent job in Harker Heights, TX
Job DescriptionThe World We're Building
We are building a clinic where patients feel seen, known, and cared for the moment they walk through the door. Where details matter. Where the front desk sets the tone for healing, trust, and momentum.
This is not a passive front desk.
This is the heartbeat of the clinic.
Who You'll Work With & The Mission You'll Join
You'll work alongside clinicians who care deeply about doing things the right way.
You'll support patients who are often anxious, hurting, or overwhelmed-and help them feel safe and confident.
Our mission is simple:
Empower people to take control of their recovery so they can get back to doing what they love.
Your impact starts before the treatment ever begins.
Our Culture (Read Carefully)
We value ownership over excuses.
We care about people and performance.
We believe excellence is built through consistency, not intensity.
Read This Before You Continue
Only keep reading if, deep down, you're saying:
“HELL YES. I like responsibility. I like standards. I like doing things right.”
If you want a job where you can coast, blend in, or be reminded what to do-this is not it.
ResponsibilitiesThe RoleRole Title
Client Care Specialist (CCS)
Role Summary
You are the first impression.
You manage the flow of the clinic.
You protect the schedule, the patient experience, and the details that keep everything running smoothly.
You are patient-facing, detail-driven, and accountable.
How This Role Serves Our Mission
By ensuring every patient feels welcomed, informed, and supported-while keeping schedules optimized, documentation accurate, and care uninterrupted.
You Will LOVE This Role If You Love To:
Greet patients by name and make people feel immediately at ease
Keep schedules tight, optimized, and flowing smoothly
Handle details like intake forms, insurance, and documentation with precision
Communicate clearly and confidently with patients and clinicians
Proactively solve problems before they become issues
Stay busy, organized, and useful in a fast-paced environment
Required SkillsYou Are a High Performer If You…
You will thrive here if and only if you are:
Patient-centric - you genuinely care how people feel
Empathetic - calm, warm, and grounded under pressure
Proactive - you don't wait to be told
Responsible - you own outcomes, not just tasks
Reliable - people can count on you without reminders
A team player - you support clinicians and teammates
Excellence-driven - details matter to you
Innovative - you look for better ways to do things
Compassionate - especially when patients are stressed
Hard-working - consistent effort every day
Grateful - you appreciate the opportunity to serve
Resilient - you adapt and recover quickly
Final Word
This role matters.
The standards are high.
The impact is real.
If that excites you-we want to meet you.
Apply only if you're ready to take ownership and raise the bar.
$24k-33k yearly est. 1d ago
Customer Care Specialist
City of Temple, Tx 3.5
Customer service agent job in Temple, TX
SummaryResponsible for performing routine accounts receivable transactions and general office duties. Performs financial related work and analysis as required. Provides accurate information and professional assistance to customers. Research, documents, and resolves customer account issues and concerns. Analyzes customer accounts and reports.
Essential Duties And Responsibilities
Establishes, maintains, and closes utility accounts to include processing account changes and creating work orders
Receives cash, checks, and credit card payments
Posts utility payments, deposits, and other accounts receivables
Balances all monies and payments received daily
Assists customers, internal and external, with general questions and account inquiries, via email, in person and on the phone
Assists other Customer Care Specialists as needed
Assists with special projects, reports, or assignments when required to ensure customer accounts are maintained and billed accurately
Follows policy, procedures, and safety guidelines
Performs other duties as assigned
Minimum Qualifications
High School diploma or equivalent
Two (2) years of experience in professional office environment providing customerservice
Ability to successfully pass a typing test
Preferred Qualifications
Experience in utility billing customerservice in municipal government environment
Experience in banking
$29k-34k yearly est. 4d ago
Customer Service Representative - State Farm Agent Team Member
Bryce Welborn-State Farm Agent
Customer service agent job in Harker Heights, TX
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION: As a CustomerService Representative - State Farm Agent Team Member with Bryce Welborn - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customerservice experience preferred.
$26k-34k yearly est. 14d ago
Multiple positions_Local to Waco TX_Call Center Rep(Outbound calls exp)
Us It Solutions 3.9
Customer service agent job in Waco, TX
We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing . We work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirements.
Job Description
We are looking to fill multiple positions for call center representatives in Waco TX.
Outbound Sales Representative - Uses sales lead generator to make outbound sales calls.
Follows up with current customers for additional sales.
Meets monthly sales quotas.
Ensures
that customers receive the best service possible through positive
interactions via various communication channels such as voice, email,
internet chat and social media to ensure orders are processed correctly
whether in a call center or non-call center customerservice
environment.
Maintains regular contact with
customers to process orders, answer questions on and guide customers
through product choices and options, provide information on pricing,
status of order, address any quality or service concerns, handle
complaints or technical questions, and ensure order is completed and
shipped on time.
Work is transnational and highly service orientated with a relatively short sales cycle.
Representatives are typically expected to make suggestions to customer on other products and/or services.
Representative may be assigned to take/process orders and provide support for a specific customer group, account or company.
All
levels / roles within this position have frequent, regular interaction
with customers. Promotes good will, uses skills to assess customer needs
and educate customer on available product/services.
Qualifications
Person should have experience working as a call center specialist in the past as well.
Additional Information
Local candidate's are acceptable since in person interview is required for this position.
$27k-31k yearly est. 2h ago
Entry-Level Customer Service Agent (Full-Time)
Onemci
Customer service agent job in Killeen, TX
CUSTOMERSERVICEAGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS
We are looking for CustomerServiceAgents to support inbound customerservice, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world.
There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management. Candidates should be highly reliable, have great communication skills, and be willing to constantly learn on the job.
-------------- POSITION RESPONSIBILITIES
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
This position supports customerservice, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
Essential Duties
Handle inbound and outbound contacts in a courteous, timely, and professional manner
Listen to customers, understand their needs, and resolve customer issues
Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
Follow the processes of the Client program and perform all tasks in a courteous and professional manner
Utilize systems and technology to complete account management tasks
Accurately document and process customer claims in appropriate systems
Follow all required scripts, policies, and procedures
Utilize knowledge base and training to accurately answer customer questions
Comply with requirements surrounding confidential information and personal information
Appropriately escalate customer issues with the managerial team
Escalate customer issues to the appropriate staff and managerial for resolution as needed.
Ensure first call resolution through problems solving and effective call handling
Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
Adhere to all attendance and work schedule requirements
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT?
It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customerservice, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Must be 18 years of age or older
High school diploma or equivalent
Experience with data-entry utilizing a computer
The ability to read and speak English fluently
Have a wired, high-speed internet connection (Download speed of 20Mbps+)
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Ability to work regularly scheduled shifts within our hours of operation including the training period.
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customerservice oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required)
One (1) year of experience in customerservice, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
State or Federal work experience
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
EQUAL OPPORTUNITY EMPLOYER
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customerservices, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), CustomerService, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
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The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this .
The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
$23k-30k yearly est. Auto-Apply 60d+ ago
Entry Level Sales Customer Representative
Vanguard Nexus
Customer service agent job in Waco, TX
Reimagine Your Lifestyle, Build a Career with Freedom and Purpose! Ready for a career that rewards your drive and gives you real work-life balance? We offer a 3-4 day schedule, unlimited earning potential, and all-expenses-paid travel incentives, all while working primarily from home. We're seeking Sales Customer Representatives who want flexibility, independence, and impact.
What You'll Do
Work with warm, pre-qualified leads, no cold calls.
Conduct financial assessments and present tailored solutions in Life Insurance, IUL, and Annuities.
Meet clients via Zoom, phone, or locally to guide them through clear, confident decisions.
Build strong relationships and stay organized using advanced CRM tools.
Why You'll Love It
Unlimited commissions. your income matches your effort.
3-4 day workweek with remote flexibility.
All-paid travel incentives for top performers.
Training and mentorship to help you succeed fast.
Supportive, growth-minded team culture.
Benefit options available, including life insurance and healthcare.
Who You Are
Professional communicator and relationship builder.
Self-motivated and results-driven.
Passionate about helping others achieve financial confidence.
Local candidate open to occasional in-person client meetings.
Additional Details
This is a commission-based 1099 position offering the freedom of self-employment with the backing of an established organization. Your success determines your earnings and there's no limit to how far you can go.
$32k-46k yearly est. Auto-Apply 4d ago
Customer Service Technician
Brightspeed LLC
Customer service agent job in Clifton, TX
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web!
Job Description
Brightspeed is looking for a CustomerService Technician to join our team! As a CustomerService Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. In this important role you may be required to work varying shifts that include mandatory overtime, weekends, and holidays.
As a CustomerService Technician your responsibilities will include:
* Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
* Performing maintenance and repair on outside plant facilities
* Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
* Observing all safety rules and regulations
* Assisting other technical personnel in the performance of their duties when requested
* Actively supporting sales and marketing related activities
* Directing customer facing work and sales referrals
Qualifications
WHAT IT TAKES TO CATCH OUR EYE:
* High School diploma or equivalent experience
* Ability to distinguish colors on facilities
* Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
* Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
* Basic computer skills including MS Office applications
* Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
* Ability to work aloft (e.g. ladder)
* Ability to work outside in all weather conditions and at various hours of the day/night
* A valid driver's license and satisfactory driving record
* Positive and professional appearance and demeanor when communicating the company's products and services to our customers
* Accountability/dependability (on time and on load when scheduled and serve on call as needed)
* Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
* Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
* Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
* Active Learning (curious seeker of added information and actively works to improve skills and knowledge)
BONUS POINTS FOR:
* Prior experience as a customer facing telecom operations technician
* Basic electricity training/certification or documented equivalent work experience
* ADSL installation/repair experience (self/full installs)
* A+/Net + Certified Required Soft Skills
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues
#LI-GF1
Additional Information
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.
For all applicants, please take a moment to review our Privacy Notices:
* Brightspeed's Privacy Notice for California Residents
* Brightspeed's Privacy Notice
$28k-42k yearly est. 15d ago
Customer Service Teammate
Go Car Wash Management Corp
Customer service agent job in Copperas Cove, TX
Job Description
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a CustomerService Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation.
Our Teammates in this role typically earn $14.00/hour, which includes a base pay of $12.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
$12-14 hourly 17d ago
Customer Service Representative
Bulldog Auto Detailing
Customer service agent job in Temple, TX
Job DescriptionWe are looking for a competitive, sales-driven, and highly-motivated field sales representative to join our team. You'll be responsible for developing and implementing your own initiatives and aggressive sales strategies to grow your sales territory. The ideal candidate knows how to get the sale, leaning into their strong communication and interpersonal skills to convert potential customers into new clients. We offer a base salary plus a robust commission plan. If this sounds like the perfect fit for you, start your application today!Compensation:
$15 - $18 hourly
Responsibilities:
Help company stay on top of all developments related to new business opportunities, sales activities, and customer needs through our CRM
Go to in-person or online trainings, meetings, trade shows, and sales events
Initiate contact and follow up with potential customers to present our new products or services
Ensure customer needs are met by staying on top of our services and product, competition, and market conditions in the home services industry
Create and fulfill a customer acquisition strategy for your sales territory
Qualifications:
Bachelor's degree or high school diploma preferred
Applicants should have 3-5 years of sales experience for this role
Applicant must have a valid driver's license and reliable vehicle
Must have excellent communication, negotiation, customerservice, and interpersonal skills
Experience using a CRM is preferred
About Company
We focus on quality, customer satisfaction, professionalism, and giving back to the community that has supported us. Our goal is to be your only choice for all your auto detailing needs.
We handle everything from interior and exterior detailing, paint protection film, paint correction, ceramic coatings, window tint, and vinyl wraps.
If your car looks good, you look good!
$15-18 hourly 20d ago
Part Time Patient Customer Service Representative
R1 Revenue Cycle Management
Customer service agent job in Waco, TX
Shift Hours: PRN (as needed), 8 - 12 hour shifts, 48 hours a month required, 24 hours on call, additional shifts available. R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our CustomerService Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.
To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.
Here's what you can expect working in Patient Registration (CustomerService):
* Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
* Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.
* Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job.
* A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
Requirements:
* High School Diploma or GED
* Excellent customerservice experience
For this US-based position, the base pay range is $14.00 - $18.24 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at ************ for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
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How much does a customer service agent earn in Hewitt, TX?
The average customer service agent in Hewitt, TX earns between $20,000 and $34,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.
Average customer service agent salary in Hewitt, TX