Customer service agent jobs in North Logan, UT - 252 jobs
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Customer Success Specialist
Avantguard Monitoring C 4.4
Customer service agent job in Ogden, UT
Under direction of the SVP of Workforce Safety and the Customer Success Manager, the Customer Success Specialist is responsible for being the liaison between Becklar and our Connected Safety customers including enterprises, clients, and resellers. The Customer Success Specialist will ensure that Becklar processes and procedures align and support customers needs expertly. The role will train partners in the latest capabilities of industry leading safety solutions, answer questions, and provide technical support to customers. You will assist in the development and creation of training materials, and business reports. You will be acting as a representative of Becklar and it's values for all Workforce Safety customers.
Essential Job Functions:
Account Management: Proactively become the primary point of contact with enterprises and resellers for all business functions and drive coordination between their contacts and internal departments as needed. This will include training clients on functionality of solutions and updates. Coordinate and understand internal developments with various Becklar departments and then proactively communicate relevant information to clients. Availability to support clients on call after hours.
Client Engagement: Proactively research the needs of enterprises and work with internal partners to find solutions to the needs of the enterprise. Work with the enterprise to relay these solutions and help the enterprise build implement these solutions. Build and maintain relationships with day-to-day client contacts as a trusted advisor throughout multiple levels.
Content Creation: Update and create training materials in a variety of mediums to train end users, and admins on Becklar Workforce Safety solutions.
Reporting: Create and maintain various reports for the business on a weekly, monthly, and annual basis.
Industry Knowledge: Maintain and learn knowledge in account management, safety, software, mobile app, device and connected safety industries with the ability to understand and communicate market factors.
Maintain professionalism, security, and integrity to ourselves, co-workers, and customers
Other duties as prescribed - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
Job Qualifications / Skill Requirements:
Business or Technical Bachelor s degree required
Energetic and Professional personality
Ability to occasionally travel
Proficiency with Microsoft Office/Google Products
Strong interpersonal skills with the ability to work cohesively within a team environment
Self-manage with moderate supervision
Team player with can-do attitude
Results-oriented, creative-problem solver; Able to meet deadlines
Attention to detail, focus, follow-up and follow-through; methodical time management
$24k-33k yearly est. 14d ago
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B2C Customer Experience Associate
Simms Fishing Products 3.7
Customer service agent job in Hyde Park, UT
The Customer Experience Associate is responsible for all aspects of customer order processing from resolving questions or concerns until the customer is satisfied with the delivery of their order. This role is a primary customer contact and is responsible for assuring the customer receives excellent service, in addition to acting with Management as a customer advocate.
This position reports to the Customer Experience Supervisor and is based out of our Hyde Park office.
As the Customer Experience Associate, you will have an opportunity to:
Primary responder to incoming customer calls.
Return all telephone calls and emails from customers within 24 hours.
Enter and manage customer orders with 100% accuracy.
Coordinate customer returns and create return shipping documentation.
Communicate sales orders changes to all appropriate departments.
Develop and maintain positive customer relations with customers and staff.
Effectively present information and respond to questions from management and team members.
Maintain excellent customerservice to all customers and sales reps.
Demonstrate initiative and problem-solving skills.
Perform additional tasks as assigned by supervisor/manager that support Camp Chef business initiatives.
You have:
1 -3 Years CustomerService experience
Strong customerservice focus
Self-starter with a “Can do” attitude.
Consistent attendance and reliability.
Excellent verbal, written and interpersonal communication skills.
Energetic customer phone skills - must trouble shoot customer product concerns.
Excellent intuitive, analytical and problem-solving skills including comprehension, listening and negotiating.
Prompt and consistent customer follow up.
Ability to maintain a high level of energy with a sense of urgency.
Technically inclined to disassemble and reassemble product as needed to communicate with customers about their purchases.
Strong collaborative team player the ability to establish and maintain positive and effective working relationships.
Able to multi-task
Strong time management skills are essential.
Ability to execute tasks with a high degree of accuracy and attention to detail.
Flexibility with shift start times as well as days worked, including weekends and holidays to meet the needs of the business with advance notice.
Pay Range:
Hourly Rate: $15.00 - $19.00
The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!
Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.
Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled
$15-19 hourly Auto-Apply 38d ago
B2C Customer Experience Associate
Revelyst
Customer service agent job in Hyde Park, UT
**Would you like to talk about hunting and fishing and outdoor products all day with consumers with the same passions?** That is what makes Revelyst consumer experience top notch. Revelyst Brands include Bushnell, Camp Chef, Primos, Champion, Simms Fishing, Stone Glacier, Blackhawk and more.
In this role the you are the primary contact with consumers wanting information or asking questions about our products. You will, with training, be quickly able to offer technical expertise as part of providing excellent service through email, chats and phone interactions.
The Consumer Experience Representative is responsible for all aspects of order processing from initial purchase until the consumer is satisfied with the delivery of their order.
**Major Responsibilities:**
- Primary responder to incoming consumer calls.
- Return all telephone calls and emails from consumer within 24 hours.
- Enter and manage customer orders with 100% accuracy.
- Coordinate consumer returns and create return shipping documentation.
- Communicate sales orders changes to all appropriate departments.
- Develop and maintain positive relations with consumers and staff.
- Effectively present information and respond to questions from management and team members.
- Maintain excellent service to all consumers and sales reps.
- Demonstrate initiative and problem solving skills.
**Job Requirements:**
- 2 years of experience in customerservice
- Must be able to type 35-40 WPM
- Must be technically inclined
- Energetic phone skills - must trouble shoot consumer product problems
- Able to disassemble and reassemble top selling products by end of the 3 month probationary period
**Skills and Abilities:**
+ Strong service focus
+ Self-starter with a "Can do" attitude
+ Consistent attendance and reliability
+ Excellent verbal, written and interpersonal communication skills. Strong telephone and communication skills essential. Solid comprehension, listening and negotiating skills.
+ Ability to maintain a high level of energy with a sense of urgency
+ Excellent intuitive, analytical and problem-solving skills and follow up skills.
+ Strong collaborative team player the ability to establish and maintain positive and effective working relationships
+ Able to multi-task
+ Strong time management skills are essential
+ Ability to execute tasks with a high degree of accuracy and attention to detail
Working Conditions:
- Ability to handle multitasking in a fast pace environment
- Computer terminal use 8 hours per day.
- Moving boxes of products for shipping.
- Ability to lift 25 pounds unassisted.
- Standard Office w/Warehouse
**Pay Range:**
Hourly Rate: $15.90 - $19.50
The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!
Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.
Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled
**Revelyst is a collective of makers that design and manufacture performance gear and precision technologies. Our category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue new innovations that redefine what is humanly possible in the outdoors. Portfolio brands include Foresight Sports, Bushnell Golf, Fox, Bell, Giro, CamelBak, Bushnell, Simms Fishing and more.**
Revelyst is an equal opportunity employer. All applicants are considered for employment without regard race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, and any other characteristics protected by law. The EEO Law poster is available here: *************************** .
If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to ******************** . Please note that this email address is for accommodation purposes only. Revelyst will not respond to inquiries for other purposes.
$15.9-19.5 hourly 37d ago
B2C Customer Experience Associate
Logan Outdoor Products Dba Camp Chef
Customer service agent job in Hyde Park, UT
Would you like to talk about hunting and fishing and outdoor products all day with consumers with the same passions? That is what makes Revelyst consumer experience top notch. Revelyst Brands include Bushnell, Camp Chef, Primos, Champion, Simms Fishing, Stone Glacier, Blackhawk and more.
In this role the you are the primary contact with consumers wanting information or asking questions about our products. You will, with training, be quickly able to offer technical expertise as part of providing excellent service through email, chats and phone interactions.
The Consumer Experience Representative is responsible for all aspects of order processing from initial purchase until the consumer is satisfied with the delivery of their order.
Major Responsibilities:
• Primary responder to incoming consumer calls.
• Return all telephone calls and emails from consumer within 24 hours.
• Enter and manage customer orders with 100% accuracy.
• Coordinate consumer returns and create return shipping documentation.
• Communicate sales orders changes to all appropriate departments.
• Develop and maintain positive relations with consumers and staff.
• Effectively present information and respond to questions from management and team members.
• Maintain excellent service to all consumers and sales reps.
• Demonstrate initiative and problem solving skills.
Job Requirements:
• 2 years of experience in customerservice
• Must be able to type 35-40 WPM
• Must be technically inclined
• Energetic phone skills - must trouble shoot consumer product problems
• Able to disassemble and reassemble top selling products by end of the 3 month probationary period
Skills and Abilities:
Strong service focus
Self-starter with a “Can do” attitude
Consistent attendance and reliability
Excellent verbal, written and interpersonal communication skills. Strong telephone and communication skills essential. Solid comprehension, listening and negotiating skills.
Ability to maintain a high level of energy with a sense of urgency
Excellent intuitive, analytical and problem-solving skills and follow up skills.
Strong collaborative team player the ability to establish and maintain positive and effective working relationships
Able to multi-task
Strong time management skills are essential
Ability to execute tasks with a high degree of accuracy and attention to detail
Working Conditions:
• Ability to handle multitasking in a fast pace environment
• Computer terminal use 8 hours per day.
• Moving boxes of products for shipping.
• Ability to lift 25 pounds unassisted.
• Standard Office w/Warehouse
Pay Range:
Hourly Rate: $15.90 - $19.50
The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!
Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.
Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled
$15.9-19.5 hourly Auto-Apply 7d ago
Customer Support Agent
Squeeze Media Group LLC
Customer service agent job in Providence, UT
Job DescriptionDescription:
We're Squeeze, one of the fastest-growing companies in Utah and the leading Sales Experience company. We have been recently recognized with the Utah Top 100, UV 50, and Inc 500 awards. We offer sales support for companies in a variety of industries including financial services, tech, healthcare, mortgage, solar, and much more. With offices located in Orem UT, Logan UT, and Rexburg ID, we are currently looking to fill more sales support positions in your city as we continue to grow! Our hope is to help a driven, ambitious person, like yourself, earn a great income and give you the perfect jumpstart to your long-term career-whether that's with us (we are ALL about investing in our team members and providing growth opportunities) or stepping into another position within an industry you love.
What will you do?
Contact our client's prospective customers (warm leads, NO cold calling) and ask qualifying questions for the product or service they expressed interest in
Making fast-paced calls for the duration of your shift (Phone calls last between 2-4 minutes)
Using sales tactics, like rebutting, to assist customers in staying on the phone for the product or service they are interested in
Become trained in high-demand industries such as Debt consolidation, Mortgage, Solar, Healthcare, Insurance, Tech, and/or other fields and express the benefits of these services to customers - and don't worry, in our organization, we teach you all you need to know through our training process
“What's in it for me?”
$12/hr base + uncapped commissions. The average pay is between $18-$20. Top earners make $25+
Great staff, dynamic work environment, team-oriented work, and growth opportunities within one of Utah's fastest growing companies
Flexible scheduling
PTO available
Daily, weekly, and quarterly spiffs and bonuses
6 major holidays off
Health insurance/HSA option, Dental, and Vision for full-time employees
Gain real-world experience and grow your career with us
Internal leadership opportunities due to our massive growth
Are you a fit?
We are a performance-based company and strive to support each individual with the tools they need to be successful. Here are some qualities we are looking for in our ideal candidate to contribute to our culture:
Minimum Qualifications:
High school diploma or equivalent completed
Must complete a successful background check
Must be available to work at least 22 hours per week minimum (22 hrs-40 hrs/week)
Hour of operation: Monday through Friday, 8am-6pm MST
Must work 4-hour shifts at minimum, and be able to work 5 days a week
Ability to answer inbound/outbound calls for duration of scheduled shift outside of designated breaks
Ability to meet consistent attendance requirements
Preferred Qualifications:
Previous experience in any sales/support setting
The desire to be part of a fast-growing company
Positive attitude and outlook - be a force for good in our culture
Hard-working, self-motivated, eager to learn
*************************************
**********************
********************************************************** ******************************************
Apply to learn more about this amazing opportunity at Squeeze!
Requirements:
$18-20 hourly 14d ago
Customer Loyalty Specialist (Logan, UT)
It Works 3.7
Customer service agent job in Logan, UT
Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Customer Loyalty Professionals act as advocates, building confidence in our business to ensure our customers feel safe and protected. We are looking for individuals that excel in using problem-solving skills to find a solution that will benefit both our customers and our business.
Teamwork is important for us here at Vivint. As a Customer Loyalty Specialist, you will have the support of a Supervisor and Performance Specialist, both of whom will coach you regularly to ensure success. Throughout your employment, you will receive continual education on policies, procedures, and soft skills.
Who We are Looking For:
We are looking for individuals with a desire to deliver world-class customerservice, a love for problem-solving, and a passion for proactively building a career.
Training: Paid, Mandatory In-person Training Monday - Friday
Starting Rate: $16.75/hr + Commissions
We want you to grow with us! Potential to make up to $18.25/hr within your first year.
*Promotions and compensation are dependent on performance and are not guaranteed*
Job responsibilities:
Deescalate customers and find resolutions for complex issues
Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy.
Must be willing and able to offer customer savings incentives for our Partner Insurance Agency, Solar and NRG, and customer referral programs. (Disclaimer: You will not be required to sell insurance)
Actively answer incoming phone calls to support customers in addressing their product or service inquiries.
Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques.
What will make you successful:
Sales and communication skills (or a desire to learn these skills)
Strategic minded, Self-Motivated, and consistently excellent
De-escalation skills
Passion for providing quality customerservice
Verbal and written communication skills
Computer Savvy (Ex. 40+ WPM, ability to navigate different/new software).
Well-versed in smart home technology and the products that we offer
Minimum Requirements:
Must be able to reliably commute to our Logan, UT office
Must be at least 18 years old
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster (The poster can be found at ************************************************************************
Official description on file with Talent.
$16.8-18.3 hourly 60d+ ago
Customer Service Rep - Seasonal FT
Rollins 4.7
Customer service agent job in Logan, UT
Do you thrive in a team atmosphere? Do you want to belong to a culture that supports growth and development? We are looking for full-time CustomerService Reps to join our team and be the foundation of our success as an organization.
Who is Fox?
Founded in 2012, Fox Pest Control has experienced dramatic growth over the last several years, ranking on the INC 5000 list two years in a row and was awarded the Utah Business Magazine Fast 50 award in 2022. With over 30 locations across the country in 15 states, Fox's growth is attributed to its solid core values and mission to develop confident leaders and empower individuals to provide strong, outstanding service.
We aren't just a pest control company that provides top-quality service. Our number one priority is to develop and strengthen lasting relationships with our employees, customers, and anyone else with whom we come in contact. By building up leaders and maintaining positive relationships with our customers, we work to make a difference in the lives of our employees and community. We focus on RELATIONSHIPS FIRST and SERVICE ALWAYS.
What We Offer
Starting from $16.00 hourly
Empowering and positive workplace culture
Strong potential and room for growth with an Individualized Leadership Plan for every team member
Paid hands-on training opportunities
Referral bonuses
If moved to a permanent employee, we offer the following benefits:
Competitive Health Insurance including Medical, Dental, and Vision for full-time employees
401k with a generous company match
PTO after just 30 days for Full-time individuals
Paid Holidays
Bereavement leave
Employee Stock Purchase Plan
Responsibilities
A Day in the life of a CustomerService Representative
As a CustomerService Representative (CSR) at Fox, you will have the opportunity to communicate with Fox's awesome customerservice base!
You will answer inbound phone calls, emails and texts, and make outbound calls as needed.
You will ensure our customers receive excellent service and communication as you help schedule and reschedule appointments, manage billing information and resolve conflicts or complaints that may arise with our customers.
Daily you will optimize and ensure our technician's routes and schedules are successful.
As you are engaged and participate in meetings and training, you will be continually empowered to develop leadership skills and abilities to foster growth and unlock potential.
Qualifications
What We Are Looking For
High School Diploma or equivalent required
One to two years of customerservice experience preferred
Must be comfortable speaking on the phone
Experience with computer database systems/software
Positive and professional dress, communication and demeanor
Excellent communication skills, including excellent reading and writing skills
Genuine personality, confident in self, and in office and customerservice skills
Ability to speak Spanish is a huge plus
Must be open to working Saturdays at least once per month
Fox Pest Control is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer
#FPC123
$16 hourly Auto-Apply 39d ago
Customer Loyalty Specialist (Logan, UT)
Vivint 4.6
Customer service agent job in Logan, UT
Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Customer Loyalty Professionals act as advocates, building confidence in our business to ensure our customers feel safe and protected. We are looking for individuals that excel in using problem-solving skills to find a solution that will benefit both our customers and our business.
Teamwork is important for us here at Vivint. As a Customer Loyalty Specialist, you will have the support of a Supervisor and Performance Specialist, both of whom will coach you regularly to ensure success. Throughout your employment, you will receive continual education on policies, procedures, and soft skills.
Who We are Looking For:
We are looking for individuals with a desire to deliver world-class customerservice, a love for problem-solving, and a passion for proactively building a career.
Training: Paid, Mandatory In-person Training Monday - Friday
Starting Rate: $16.75/hr + Commissions
We want you to grow with us! Potential to make up to $18.25/hr within your first year.
*Promotions and compensation are dependent on performance and are not guaranteed*
Job responsibilities:
+ Deescalate customers and find resolutions for complex issues
+ Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy.
+ Must be willing and able to offer customer savings incentives for our Partner Insurance Agency, Solar and NRG, and customer referral programs. (Disclaimer: You will not be required to sell insurance)
+ Actively answer incoming phone calls to support customers in addressing their product or service inquiries.
+ Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques.
What will make you successful:
+ Sales and communication skills (or a desire to learn these skills)
+ Strategic minded, Self-Motivated, and consistently excellent
+ De-escalation skills
+ Passion for providing quality customerservice
+ Verbal and written communication skills
+ Computer Savvy (Ex. 40+ WPM, ability to navigate different/new software).
+ Well-versed in smart home technology and the products that we offer
Minimum Requirements:
+ Must be able to reliably commute to our Logan, UT office
+ Must be at least 18 years old
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster (The poster can be found at ***************************************************************************
Official description on file with Talent.
Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring-under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.
$16.8-18.3 hourly 60d+ ago
Part Time Patient Customer Service Representative
R1 Revenue Cycle Management
Customer service agent job in Tremonton, UT
Shift Hours: Part-time, PRN (as needed/on-call), 8 - 12 hour shifts R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our CustomerService Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.
To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.
Here's what you can expect working in Patient Registration (CustomerService):
* Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
* Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.
* Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job.
* A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
Requirements:
* High School Diploma or GED
* Excellent customerservice experience
For this US-based position, the base pay range is $15.00 - $20.28 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at ************ for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
Visit us on Facebook
$15-20.3 hourly Auto-Apply 24d ago
Customer Care Specialist
Serenity Mental Health Centers 3.7
Customer service agent job in Layton, UT
Job Description
Customer Care Specialist - No Healthcare Experience Needed
Make a Meaningful Impact - Bring Compassion, We'll Provide the Training
At Serenity Healthcare, we're transforming mental wellness through empathy, innovation, and science-backed care. We're currently hiring TMS Technicians to support patients through their healing journey. If you have a background in customerservice, hospitality, or caregiving and love helping others - this could be your perfect next step.
$30k-35k yearly est. 9d ago
Customer Service Agent- Part Time
Browning 4.2
Customer service agent job in Mountain Green, UT
Browning is searching for a Part Time CustomerServiceAgent to join our team and provide top-notch service to our customers over the phone, via email and online chat. This position requires someone who is outgoing, organized, friendly and who enjoys interacting with consumers to answer questions, solve problems and provide education while maintaining our company's reputation for high-quality service.
The duties performed in this position require technical knowledge of Browning and Winchester firearms products. Avid hunting and shooting experience will provide a solid background allowing the agent to answer questions posed during a technical call. Additional on-the-job product training will be provided through printed literature, product classes and sales meetings.
Requirements
1. Learn and maintain updated technical knowledge of Browning and Winchester firearms including outdoor- style products.
2. Provide information and instructions about these products to customers.
3. Make product and service suggestions to meet the customer's specific needs.
4. Ensure all service calls from customers result in returned phone calls, follow through, and resolving issues.
5. Adapt and use new technologies as needed.
6. Learn all Browning and Winchester products in order to process customer questions and sales orders.
7. Attend consumer/dealer shows as needed.
8. Perform other duties as assigned.
EDUCATION/EXPERIENCE:
· A high school diploma or equivalent.
· 1-3 years customerservice experience.
· Experienced MS Office Suites user plus Oracle database knowledge is useful.
· Hunting and/or shooting experience.
About Browning:
Browning, a leading manufacturer of sporting firearms, hunting accessories, apparel and other related sporting goods, is located in Mountain Green, Utah. Located just 40 miles NE of Salt Lake City, Browning is accessible from all areas of the Wasatch Front. It's scenic beauty and serenity creates an ideal work setting. Looking out the office windows presents a picturesque view of the Rocky Mountains with snow-capped peaks, and surrounding beauty.
Applicants should be philosophically aligned with the brand, its products, markets and mission of Browning and its affiliate companies. Browning offers an excellent wage and benefits package. A few unique benefits include use of rifle and trap and skeet ranges, and a free meal each day provided by an on-site cafeteria! And, of course, a special employee discount on all Browning/Winchester products. The Northern Utah area is a family-friendly environment and offers tremendous opportunities for outdoor recreation, education and cultural enrichment. Browning is an Equal Opportunity Employer.
$27k-31k yearly est. 6d ago
Auto Repair Service Advisor
Charlie's Service 3.9
Customer service agent job in Clearfield, UT
Job Description
Charlie's Service Center in Sunset, UT is hiring an outgoing team player to join our automotive shop as a full-time Auto Repair Service Advisor and play a critical part in our day-to-day. If you're highly communicative and detail-oriented, you could be a great fit for the job.
Not only do you earn $55,000 - $78,000/year, but you also receive these excellent benefits and perks:
Bonus structure
PTO and holiday pay
Education assistance
Flexible schedule
Life insurance (at no cost)
Mentor/apprentice program
Short- and long-term disability
Uniforms and laundering
IRA with company match
Holiday gift cards at Thanksgiving and Christmas
We also offer labor and parts discounts for work on your personal vehicle, and you can buy tools at cost from our dealers and vendors. Apply today to become the friendly face and voice of our shop!
THE INS AND OUTS OF BECOMING OUR AUTO REPAIR SERVICE ADVISOR
THE SCHEDULE:
You typically work from 7:30 am to 5:00 pm, Monday through Friday with an hour for lunch.
YOUR ROLE:
You're responsible for keeping our daily operations smooth and efficient, communicating with customers and technicians to ensure high-quality service. As customers contact our automotive shop, you ask questions about their vehicle, learn about their needs, and schedule a service appointment. You speak with the techs about each vehicle's progress and let customers know when the job is done. A friendly attitude, organizational skills, and a team spirit are your keys to success.
OUR REQUIREMENTS:
Service advisor experience
Customerservice skills
Organizational skills and time management abilities
5+ years of experience would be preferred.
JOIN US!
With a history dating back to 1985, Charlie's Service Center can handle all of our customers' automotive needs. What started as a humble auto repair business with a two-bay garage has evolved into a bustling six-bay shop where a talented team works together to meet goals and provide excellent customerservice. We can skillfully tackle whatever comes our way, servicing domestic, import, commercial, and fleet vehicles as well as RVs and trailers. Our family-owned and -operated business maintains a supportive, team-driven environment where staff are encouraged to grow and expand their potential. Join us to complete quality work you can be proud of!
Can you see yourself excelling as our Auto Repair Service Advisor? Make your move and apply today with our short initial form!
Must have the ability to pass a background check and drug screening test.
Job Posted by ApplicantPro
$55k-78k yearly 17d ago
Travel Customer Service
Kim Luxe Travel
Customer service agent job in Uintah, UT
At Kim Luxe Travel, we specialize in creating customized, luxury, and budget-friendly travel experiences for clients around the world. We're passionate about helping travelers turn their dream vacations into reality - and we're growing our team of dedicated professionals who love travel as much as we do.
Position Overview
We're seeking an enthusiastic Travel CustomerService Representative to join our remote team. In this role, you'll assist clients with their travel inquiries, bookings, and post-travel support. The ideal candidate has strong communication skills, a customer-first mindset, and a genuine interest in travel planning.
Key Responsibilities
Provide excellent customerservice via phone, email, and chat.
Assist clients with travel quotes, bookings, payments, and itinerary details.
Answer questions about destinations, accommodations, and travel options.
Communicate professionally with vendors, airlines, and tour operators.
Manage client reservations and resolve any travel-related issues.
Promote travel packages, upgrades, and special deals.
Maintain detailed records of client interactions in the CRM system.
Qualifications
Previous experience in customerservice or the travel industry preferred.
Excellent written and verbal communication skills.
Strong attention to detail and problem-solving abilities.
Ability to multitask in a fast-paced, remote environment.
Familiarity with travel booking systems (preferred but not required).
Passion for travel and helping others plan unforgettable trips.
What We Offer
Remote, flexible work schedule.
Performance bonuses and commission opportunities.
Training and professional development in the travel industry.
Access to exclusive travel discounts and perks.
Supportive, team-oriented work culture.
$27k-34k yearly est. 7d ago
Customer Service Associate
Savers | Value Village
Customer service agent job in Ogden, UT
Job Title: CustomerService Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
Summary & Positions:
At Savers / Value Village our CustomerService Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time CustomerService Associates.
What you can expect:
+ The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
+ To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
+ An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:
+ Bundled health plans such as medical, Rx, dental and vision
+ Company-paid life insurance for extra protection and peace of mind
+ Programs to stop smoking, diabetes management coaching, and on demand care options.
+ A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
+ Paid time off from work for leisure or other hobbies.
+ A range of mental health services to assist you in managing daily life.
Savers is an E-Verify employer
3833 Washington Blvd, Ogden, UT 84403
$24k-32k yearly est. 60d+ ago
Customer Service Associate
CK Hutchison Holdings Limited
Customer service agent job in Ogden, UT
Share: share to e-mail Job Title: CustomerService Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
Summary & Positions:
At Savers / Value Village our CustomerService Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time CustomerService Associates.
What you can expect:
* The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
* To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
* An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:
* Bundled health plans such as medical, Rx, dental and vision
* Company-paid life insurance for extra protection and peace of mind
* Programs to stop smoking, diabetes management coaching, and on demand care options.
* A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
* Paid time off from work for leisure or other hobbies.
* A range of mental health services to assist you in managing daily life.
Savers is an E-Verify employer
3833 Washington Blvd, Ogden, UT 84403
Share: share to e-mail
$24k-32k yearly est. 3d ago
Customer Success Specialist
Becklar
Customer service agent job in Ogden, UT
Customer Success Specialist Under direction of the SVP of Workforce Safety and the Customer Success Manager, the Customer Success Specialist is responsible for being the liaison between Becklar and our Connected Safety customers including enterprises, clients, and resellers. The Customer Success Specialist will ensure that Becklar processes and procedures align and support customers' needs expertly. The role will train partners in the latest capabilities of industry leading safety solutions, answer questions, and provide technical support to customers. You will assist in the development and creation of training materials, and business reports. You will be acting as a representative of Becklar and it's values for all Workforce Safety customers.
Essential Job Functions:
Account Management: Proactively become the primary point of contact with enterprises and resellers for all business functions and drive coordination between their contacts and internal departments as needed. This will include training clients on functionality of solutions and updates. Coordinate and understand internal developments with various Becklar departments and then proactively communicate relevant information to clients. Availability to support clients on call after hours.
Client Engagement: Proactively research the needs of enterprises and work with internal partners to find solutions to the needs of the enterprise. Work with the enterprise to relay these solutions and help the enterprise build implement these solutions. Build and maintain relationships with day-to-day client contacts as a trusted advisor throughout multiple levels.
Content Creation: Update and create training materials in a variety of mediums to train end users, and admins on Becklar Workforce Safety solutions.
Reporting: Create and maintain various reports for the business on a weekly, monthly, and annual basis.
Industry Knowledge: Maintain and learn knowledge in account management, safety, software, mobile app, device and connected safety industries with the ability to understand and communicate market factors.
Maintain professionalism, security, and integrity to ourselves, co-workers, and customers
Other duties as prescribed - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
Job Qualifications / Skill Requirements:
Business or Technical Bachelor's degree required
Energetic and Professional personality
Ability to occasionally travel
Proficiency with Microsoft Office/Google Products
Strong interpersonal skills with the ability to work cohesively within a team environment
Self-manage with moderate supervision
Team player with can-do attitude
Results-oriented, creative-problem solver; Able to meet deadlines
Attention to detail, focus, follow-up and follow-through; methodical time management
$24k-36k yearly est. 15d ago
Customer Service Rep(09103) - Hill AFB, Utah
Domino's Franchise
Customer service agent job in Clearfield, UT
ALL POSITIONS AT THIS LOCATION REQUIRE EMPLOYEES TO OBTAIN HILL AIR FORCE BASE CLEARANCE AS IT IS LOCATED WITHIN THE BASE BOUNDRIES.
ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customerservice reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customerservice representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 16 years of age or older.
General Job Duties For All Store Team Members
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product. Receive and process telephone orders
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
Work Conditions
EXPOSURE TO
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.
SENSING
Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
Additional Job Details PHYSICAL REQUIREMENTS, including, but not limited to the following:
Standing
Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4".
Walking
For short distances for short durations
Sitting
Paperwork is normally completed in an office at a desk or table
Lifting
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72" high.
Carrying
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing
To move trays which are placed on dollies.
A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.
Additional Information
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending
Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
Reaching is performed continuously; up, down and forward.
Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
$27k-35k yearly est. 60d+ ago
Customer Service Representative - Ogden, UT
Kedia Corporation
Customer service agent job in Ogden, UT
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$27k-35k yearly est. 2d ago
Customer Service Representative, Regional Accounts
Salomon
Customer service agent job in Ogden, UT
Amer Sports is a sporting goods company with internationally recognized brands including Salomon, Arc'teryx, Peak Performance, Atomic and Wilson.
“The Mountain Sport Company”, Salomon was born in 1947 in the heart of the French Alps and the birthplace of modern alpinism. Salomon's commitment to innovative design and passion for mountain sports created a vast range of revolutionary new concepts in bindings, boots, skis and apparel for both Alpine and Nordic skiing and brought innovative solutions to footwear, apparel and equipment for snowboarding, adventure racing, mountaineering, hiking, trail running, and many other sports.
Through performance driven design, Salomon delivers innovation and progression to mountain sports; converting new ideas into action and expanding the limits of possibility. Salomon's heritage, culture, and commitment are tied together by one simple concept: the world's leading mountain people creating the world's leading mountain products. Diversity is one of Salomon's five values, therefore we are committed to creating an inclusive environment for all.
Salomon is headquartered in Annecy, France, with a U.S. headquarters in Ogden, UT.
Job Description
The CustomerService Representative is a customer advocate within the CustomerService team that works to build a strong relationship with our internal and external customers (retailers, sales representatives, product/category managers). Every day, the CSR will work to strengthen our relationship with our accounts across the region. This work will include placing orders and responding to customer inquiries regarding inventory, pricing, and delivery. This role is accountable for meeting targeted metrics to their assigned accounts.
The CSR will own the order book for their assigned account list, which can include regional accounts, national accounts, or internal accounts.
ESSENTIAL DUTIES & RESPONSIBILITIES:
The duties and responsibilities described below represent the expectations of a customerservice representative.
Reinforce a positive and supportive day to day team environment
Create new orders and revise existing orders. Effectively communicate order status with customers via telephone, email and chat.
Build strong relationships with our dealers and sales representatives by focusing on customer needs, problem solving, and follow through to drive repeat business
Own the order from creation through delivery to ensure allocation, fulfillment, and On Time, In Full delivery. This will include pre-season orders, contract orders, in-season reorders, sample/promotional orders, and returns.
Work with CustomerService leadership to achieve and exceed monthly financial targets for shipping
Partner with Credit and Accounts Receivable team to manage credit challenged accounts
Use reporting tools to monitor orders that do not comply with Salomon order book policy and ensure all stakeholders are notified of order status. This may include:
revising existing orders
making cancelations or substitutions
providing ETAs or adjusting shipment windows
adding or removing delivery blocks
Identify and investigate any discrepancies in the order book and communicate with internal and external stakeholders to clarify and resolve issues.
Monitor inbound order flow to ensure accuracy of order data (pricing, seasonality, assortment, SKUs). Investigate and resolve any issues with order data via EDI or ZGOIN.
Utilize all training and organizational resources to uphold and accurately perform assigned responsibilities and business procedures
Assist team members with their workload as needed to meet team KPIs.
ADDITIONAL RESPONSIBILITIES:
Additional responsibilities will be assigned as the team member develops the knowledge, skills and abilities to execute more complex tasks.
Support onboarding and training new team members to build skills in Salesforce, SAP, Excel, EDI, etc.
Utilize SAP, Analysis for Office, and Power BI to create ad hoc reports for leadership, sales, or other stakeholders
Contribute to system and process improvement discussions and projects.
Assist with testing of new tools and processes for the customerservice organization
Become as SAP Key User
Qualifications
QUALIFICATIONS, SKILLS, ABILITIES & COMPETENCIES
The requirements listed below are representative of the knowledge, skill, and/or ability required.
High School Diploma or equivalent experience
3-5 years of customerservice experience, optimally in B2B, consumer goods business
Experience using SAP, or similar Point-of-Sale / order management system
Proficiency in Microsoft Suite (Outlook, Excel, Teams, SharePoint)
Experience using Salesforce, or similar CRM tool
Strong interpersonal skills and ability to empathize with customers in sometimes tense situations
Self-Driven, able to hold self-accountable to KPIs and Targets
Ability to adapt to change priorities and business needs,
Excellent communication skills and self-confidence to work independently in an array of business areas.
Additional Information
PHYSICAL DEMANDS & WORKING ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to travel, talk and hear. The employee is frequently required to sit, stand and walk. The employee must occasionally kneel, stoop, crouch, twist and lift to 30 pounds, with or without accommodations.
Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate, but can involve exposure to varying noise levels, ranging from moderate to loud, as well as flashes of light.
$27k-35k yearly est. 9d ago
Customer Service Representative
Genpt
Customer service agent job in Ogden, UT
Must be eligible to participate in the DoD Skillbridge program
Under close supervision, the CustomerService Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.
EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES:
• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.
Must be eligible to participate in the DoD Skillbridge program
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
How much does a customer service agent earn in North Logan, UT?
The average customer service agent in North Logan, UT earns between $21,000 and $34,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.
Average customer service agent salary in North Logan, UT